Marine Agent - Operations Coordinator

TORMAR Shipping Agency; Montreal (administrative region); On-site; CAD 60,000 - 90,000; Full time

Job summary

TORMAR Shipping Agency in Montreal, QC, seeks a Marine Agent - Operations Coordinator to manage day-to-day vessel operations, arrange port calls, handle documentation, and liaise with ship owners, masters, terminal operators and government authorities.

The role emphasizes monitoring schedules and cargo operations, ensuring regulatory compliance, delivering client-focused service, preparing reports, and supporting cost control and business development for agency services.

Qualifications

• Strong analytical skills to review operational data and support decision-making.
• Excellent communication in a multicultural maritime environment.
• Customer service focus with responsiveness and professionalism.
• Sales awareness to promote agency services and opportunities.
• Basic finance skills to assist with cost estimation and invoicing.
• Experience in shipping, logistics, or marine operations is an asset.
• Strong organization and ability to manage multiple tasks under tight deadlines.
• Comfort working in a 24/7 operational setting, with irregular hours as needed.
• Proficiency with standard office software and communications tools.

Responsibilities

• Coordinate day-to-day vessel operations and arrange port calls.
• Manage documentation and liaise with ship owners, masters, terminal operators, and authorities.
• Monitor schedules and cargo operations, anticipate issues, and resolve operational bottlenecks.
• Ensure regulatory compliance and adherence to company procedures.
• Provide customer-focused service, prepare accurate reports, and respond to inquiries.
• Support invoicing, cost control, and contribute to business development opportunities.

Skills

Analytical thinking

Clear communication

Customer service

Sales awareness

Cost estimation

Organizational skills

Multitasking

24/7 operations

Job description

Company Description

TORMAR Shipping Agency is a Canadian-based maritime service provider with its main office in Montreal, Quebec and a broad network of agents across key Canadian ports. The company delivers 24/7, year-round support, meeting and often exceeding the expectations of major global clients. TORMAR’s experienced local operations team is well-versed in navigating Canada’s challenging and variable weather conditions to keep issues under control. The agency focuses on responsive, reliable service and encourages customers to reach out at any time to discuss operational needs and solutions.

Role Description

The Marine Agent - Operations Coordinator is a full-time, on-site role based in Montreal, QC. This position coordinates day-to-day vessel operations, including arranging port calls, managing documentation, and liaising with ship owners, masters, terminal operators, and government authorities. The role involves monitoring schedules, cargo operations, and local conditions to anticipate and resolve operational issues, while ensuring compliance with regulations and company procedures. The Marine Agent - Operations Coordinator provides customer-focused service by keeping clients informed, preparing accurate reports, and responding promptly to operational inquiries. The role also supports invoicing and cost control activities, and may assist with business development opportunities related to agency services.

Qualifications

• Strong analytical skills to review operational data, anticipate issues, and support effective decision-making.
• Excellent communication abilities, including clear written and verbal communication in a multicultural and multilingual maritime environment.
• Customer service skills focused on responsiveness, professionalism, and building long-term client relationships.
• Sales awareness and the ability to identify opportunities to promote agency services and support business growth.
• Basic finance skills to assist with cost estimation, and invoice review.
• Experience in shipping, logistics, marine operations, or a related field is an asset.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks under time-sensitive conditions.
• Comfort working in a 24/7 operational environment, including occasional extended or irregular hours as needed.
• Proficiency with standard office software and operational communication tools.