Office Manager

TreowGroup Recruitment; Grimsby; On-site; CAD 36,000 - 41,000; Full time

Benefits offered by this job

RRSP match

Employer-sponsored health benefits

Job summary

TreowGroup Recruitment is seeking an Office Manager for a Niagara Region manufacturing client. Located on-site in Grimsby, you will oversee day-to-day office operations, order processing, invoicing and shipping documentation, ensuring accurate records and smooth workflows.

The ideal candidate is organized, detail-oriented and comfortable juggling multiple priorities in a busy production environment, with experience in ERP systems and customer order management.

Qualifications

• Office administration or order-desk experience in a manufacturing setting.
• Experience with customer orders, work orders, invoicing and basic accounts payable support.
• Experience preparing shipping paperwork and packing slips.
• Proficiency with ERP/order-entry systems; E2 experience is an asset.
• Strong attention to detail and professional phone, email and customer-service skills.
• Manufacturing or industrial experience is an asset.

Responsibilities

• Answer phones, greet visitors, and monitor emails and mail.
• Enter customer orders and work orders in the ERP system.
• Verify purchase orders, pricing, quantities, part numbers and job details.
• Prepare order acknowledgements, job travellers and supporting production documents.
• Prepare customer invoices and match packing slips with order documentation.
• Process supplier invoices, match supporting documents and prepare them for review.
• File invoices, purchase orders, packing slips and related records.
• Prepare packing slips, shipping paperwork and U.S. export documentation.
• Arrange customer pickups and coordinate trucking as required.

Skills

Attention to detail

Phone etiquette

Customer service

Multi-tasking

Tools

ERP systems

Job description

TreowGroup Recruitment, on behalf of our manufacturing client in the Niagara Region, is seeking an Office Manager.

About Our Client

Our client is an established, Niagara-based manufacturing company with a busy, hands‑on office and production environment.

Job Summary

This role supports the day‑to‑day flow of customer orders, work orders, invoicing, shipping documentation and general office administration. The ideal candidate is organized, accurate and comfortable managing multiple priorities in a manufacturing setting.

Job Type: Full-time, Permanent

Location: On-site, Grimsby, Niagara Region

Work Hours: 8 am – 4:30 pm Monday – Friday

Compensation: $26 - $30/hour, RRSP match and employer-sponsored health benefits

Your Day‑to‑Day will Include

Office Administration

• Answer phones, take messages, greet visitors and monitor incoming email and mail.
• Sort and distribute purchase orders, invoices, packing slips and other correspondence.
• Maintain organized records and help keep the office running smoothly.

Order & Work-Order Processing

• Enter customer orders and work orders in the E2 system.
• Verify purchase orders, pricing, quantities, part numbers and job details.
• Prepare order acknowledgements, job travellers and supporting production documents.

Invoicing & Accounts Payable Support

• Prepare customer invoices and match signed packing slips with order documentation.
• Process supplier invoices, match supporting documents and prepare them for review.
• File invoices, purchase orders, packing slips and related records.

Shipping & Logistics

• Prepare packing slips, shipping paperwork and U.S. export documentation.
• Arrange customer pickups and coordinate trucking as required.

Experience & Qualifications

• Previous office administration, order-desk or similar experience.
• Experience with customer orders, work orders, invoicing and basic accounts payable support.
• Experience preparing shipping paperwork and packing slips.
• Proficiency with ERP or order-entry systems; E2 experience is an asset.
• Strong attention to detail and professional phone, email and customer-service skills.
• Manufacturing or industrial experience is an asset.

TreowGroup Recruitment, as well as our client, is an equal-opportunity employer committed to building a diverse workforce. We believe in fostering an inclusive, equitable, and accessible environment that brings people together to realize their full potential. We are committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities. Please advise us at any point during the recruitment and selection process if you require accommodation.