Manager, Technical Operations

Dig Insights; Ontario; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading tech-enabled research company is seeking a Manager of Technical Operations to drive system integrations and oversee SaaS platforms. This role involves collaborating with various teams, managing technical projects, and leading a small team. The ideal candidate will have a Bachelor's in Computer Science and experience in technical leadership. Join a collaborative environment with a hybrid working policy and a focus on professional growth.

Benefits

Unlimited vacation policy

Medical Insurance

Reimbursement for health and wellness classes

In-person and virtual social events

Qualifications

• 3-5+ years in a technical leadership role.
• Experience with SaaS platforms and systems integration.

Responsibilities

• Oversee SaaS platform management and integration.
• Lead technical initiatives and collaborate with stakeholders.
• Recruit and mentor a small team of technical specialists.

Skills

Communication

Problem-Solving

Leadership

Education

Bachelor’s in Computer Science

Tools

SQL

Python

HubSpot

NetSuite

ClickUp

SharePoint

Job description

Business Systems and Operations Full Time TORONTO, ON Hybrid

Dig Insights is a tech-enabled research company that helps our clients - global consumer brands - move beyond consumer-centric to decision-centric. Our clients can then go to market with innovations that shift consumer decisions in their favor.

Our work is supported by the technologies that we leverage and create. This includes Upsiide, our proprietary innovation insights platform. Upsiide is a SaaS platform that reinvents how enterprise companies screen, optimize, and build a business case for innovation.

Our clients span verticals including FMCG, QSR, retail, technology, financial services, and telecommunications. Our work is led by a team of over 250 strategists, insights leaders and data scientists. We work for a global client base out of offices in Toronto, Chicago, and London.

Our success is due to our strong commitment to our clients, and the creativity and dedication of our entire team. Since the beginning, we have been focused on building the smartest consumer insights company and that means hiring people who are bright, creative, resourceful, and kind. People who succeed at Dig are curious, question established norms and are passionate about helping our clients to move their businesses forward. If you want to join a team that takes themselves just seriously enough to produce great work, we’d love to welcome you.

As we continue to grow, both geographically and in our expertise, we are looking for people who want to join a high-growth and highly collaborative company.

Manager, Technical Operations – About this role

We are seeking a Manager, Technical Operations, to join our Business Systems & Operations (BSO) team. In this hands-on, strategic role, you will drive system integrations, oversee complex SaaS platforms, and lead technical initiatives across the organization. You will collaborate with stakeholders to build and maintain a secure, efficient, and scalable technology landscape that supports teams throughout the company.

Your primary responsibilities will include, but are not limited to :

1. SaaS Platform Management & Integration

• Oversee the implementation and maintenance of various SaaS platforms (e.g., HubSpot, NetSuite, ClickUp, SharePoint).
• Develop integrations and automation solutions using APIs to streamline cross-platform workflows.
• Ensure consistent best practices for platform administration, security, and performance.

2. Technical Leadership & Strategy

• Recommend and implement new technology solutions that align with business goals.
• Provide direction on architecture decisions for system integrations, emphasizing scalability and security.
• Partner with other functional leaders to define technical roadmaps and ensure project success.

3. Solution Development & Customization

• Use SQL Databases to design and maintain data structures that support company-wide reporting and analytics.
• Incorporate Python (where beneficial) for scripting, automation, and data manipulation.

4. Cross-Functional Collaboration

• Work closely with various teams (IT, Project Management, Data Processing, Knowledge Management, etc.) to identify technology needs and deliver integrated solutions.
• Communicate technical concepts effectively to both technical and non-technical audiences.
• Serve as a point of contact for vendor partnerships and SaaS relationships.

5. People Management & Development

• Recruit, mentor, and lead a small team of technical specialists (developers, admins, etc.).
• Foster a culture of continuous learning, promoting best practices in coding, documentation, and testing.
• Empower the team with problem-solving skills and encourage knowledge sharing.

6. Quality, Security & Compliance

• Uphold best practices for application security, privacy, and compliance standards (e.g., GRC, SOC 2, GDPR).
• Regularly review systems for vulnerabilities and performance bottlenecks.
• Implement robust testing and QA processes to ensure high-quality solutions.

Experience, Skills, and Requirements :

• Education & Experience : Bachelor’s in Computer Science, Engineering, or related field (or equivalent experience). 3-5+ years in a technical leadership role, ideally involving SaaS platforms and systems integration.
• Soft Skills : Excellent communication, stakeholder management, and collaboration abilities. Adept at translating complex concepts for varied audiences.
• Problem-Solving & Innovation : Demonstrated track record of troubleshooting complex technical issues and implementing innovative solutions.
• Leadership & Team-Building : Experience leading cross-functional teams; passion for developing and mentoring technical talent.

Why Join BSO?

• Impactful Work : Drive the operational and technological backbone of a dynamic research organization.
• Innovation Culture : Implement new tools, integrations, and workflows that enhance collaboration and efficiency.
• Professional Growth : Engage with diverse technical projects and shape the future of our digital ecosystem.
• Collaborative Environment : Partner with a variety of teams and stakeholders eager to leverage technology to power their work.
• Hybrid working policy which gives the flexibility to employees to work remotely or in one of our office locations.
• Unlimited vacation policy
• Reimbursement for health and wellness classes / memberships, and continuous learning
• Medical Insurance
• In-person and virtual social events such as poker night, paint night, trivia night and more!

Our culture is built on 5 core values : Energy, Excellence, Evolution, Equality and Empathy. We believe that our success is dependent on the diverse talents, skills, and ideas of its staff. We are committed to creating an inclusive work environment and encourage applications from all qualified candidates including those in the BIPOC and LGBTQ communities, and from people with disabilities.

We thank you for your interest in Dig Insights, however, only candidates who are chosen for an interview will be contacted.