Program Manager, Technology & Operations Skills Development

bmo; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

BMO is seeking a Learning & Development professional in Toronto to build and deliver manager and leader skills programs for Technology & Operations leaders. You will work with Sr.

Leaders and HRBPs on development opportunities and align programs with organizational strategy. The ideal candidate will have recent experience using AI to accelerate learning design and delivery and will influence strategy alongside the T&O HR team.

Qualifications

• Experience using AI to accelerate learning design and delivery.
• Strong collaboration with Sr Leaders and HRBPs to develop learning initiatives.
• Proven ability to design and deliver leadership development programs for technology and operations teams.

Responsibilities

• Develops and delivers manager and leader skills development programs for Technology & Operations leaders.
• Partners with HRBPs to align development opportunities with business needs.
• Measures outcomes, analyzes program effectiveness, and recommends enhancements for sustainment.

Skills

AI in learning design

Stakeholder management

Leadership development

Tools

LMS (Learning Management System)

Analytics & reporting

Job description

Application Deadline

09/04/2026

Address

100 King Street West

Job Family Group

Human Resources

The role will build and deliver manager and leader skills development programs, focused on advancing managerial skills of technology and operations (T&O) leaders. The role will work closely with Sr. Leaders and Human Resources Business Partners (HRBPs) on the development and delivery of this programing. It will also partner closely with HRBPs to ensure matches of leaders to development opportunities across the organization (e.g., speaking opportunities, mentorships, memberships, board opportunities, etc.

The ideal candidate will have recent experience using AI to accelerate learning design and delivery.

Identifies business needs and delivers effective learning and performance-focused programs for the Technology & Operations portfolio to support the business/group strategy. Develops, promotes, maintains, and actively manages designated learning program(s), performing periodic reviews, analyzing program outcomes, providing insights, and making recommendations for enhancements / changes. Ensures the effective and efficient execution of all program components, including ensuring change management and communications are in place.

Provides strategic input into business decisions as a trusted advisor.

Makes recommendations and works with T&O HR Team, Talent Advisor and Enterprise Learning team on strategy and new initiatives, based on an in-depth understanding of the business/group.

Acts as a subject matter expert on relevant regulations and policies.

Influences and negotiates to achieve business objectives.

Identifies emerging issues and trends to inform decision-making.

Reviews the program for effectiveness, considers industry trends and recommends enhancements; makes changes as required.

Designs measurable sustainment strategies including assessing and recommending mitigations for industry/ segment-specific risks and prioritizing opportunities presented by internal and external stakeholders.

Develops the business case by identifying needs, analysing potential options and assessing expected return on investment.

Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.

Defines the business/group learning strategy to achieve business objectives; recommends for approval.

Conducts independent analysis and assessment to resolve strategic issues.

Acts as the prime subject matter expert for internal/external stakeholders.

Defines business requirements for analytics and reporting to ensure data insights inform business decision making.

Breaks down strategic problems, and analyses data and information to provide program insights and recommendations.

Monitors and tracks program performance, and addresses any issues.

Designs and produces regular and ad-hoc reports, and dashboards.

Leads the development of the communication strategy focusing on positively influencing or changing behaviour.

Collaborates across BMO to develop communications strategies and ensure consistency of messaging, in order to positively influence or change behaviour.

Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.

Investigates, analyzes, documents and mitigates program risks and advises any issues or concerns to senior leaders.

Supports the development of the learning program strategy ensuring that key goals are delivered and are aligned to overall BMO goals.

Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.

Provides advice and guidance to assigned business/group on implementation of solutions; assesses performance gaps and recommends solutions to assigned business/group leaders on principles and programs, and the highest value learning deliverables / methods for the lowest cost.

Supports the design, development, and management of effective learning and performance-focused solutions (e.g. assesses client needs, develops the learning strategy, designs program, and identifies delivery methods and methodology).

Works on a variety of projects, initiatives and platforms / mediums to support of the execution of business strategies according to required timelines and budgets while maintaining a high level quality in all output.

Ensures the delivery of learning strategies, courses and programs to leaders and employees to enable them to meet performance objectives related to enterprise and business/group goals; facilitates learning courses and programs.

Builds effective relationships with internal/external stakeholders.

Ensures alignment between stakeholders.

Participates in the management of vendor relationships; ensures regular reviews are in place, key performance indicators are monitored, service level agreements are met and service costs are kept within budget.

Supports the execution of strategic initiatives; includes tracking metrics and milesto