Manager, T&O New Employee Programs

Socket.dev; Toronto; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Bonuses and flexible benefits

Stock options where applicable

Coaching and development opportunities

Job summary

RBC is seeking a Manager, T&O New Employee Programs in Toronto to design and deliver high-quality new employee experiences and resources that enable new hires in Technology & Operations to succeed. The role covers the 0-12 month integration period, from start to full engagement in the community and culture.

You will lead cross-functional onboarding initiatives, coordinate communications and events, and apply AI best practices to improve program outcomes and new employee productivity.

Qualifications

• 2+ years of experience in program management, operations, or employee experience roles.
• Excellent written and verbal communication; ability to craft engaging messages.
• Strong organizational and project management skills; able to manage multiple initiatives.

Responsibilities

• Design, execute, and improve the end-to-end new employee experience across multiple workstreams during the 0-12 month integration period.
• Manage day-to-day program operations including communications ownership, event coordination, swag distribution, and logistics support.
• Own at least one program offering end-to-end, including testing, implementation, and optimization based on feedback and engagement data.
• Identify experience gaps and friction points; contribute to program evolution discussions with leadership.
• Build relationships with internal stakeholders, Canadian Hub Community Leads, and the T&O events team for flawless execution.
• Track, analyze, and report on survey results and engagement metrics; translate insights into recommendations.
• Coordinate cross-functional delivery, escalate dependencies and risks, support leadership in a matrix environment.
• Explore and apply AI technology to enhance program design and new employee engagement outcomes.

Skills

Program management

Communication

Organizational skills

Collaboration

Tools

Microsoft Office

Job description

Job Description

What is the opportunity?

As Manager, T&O New Employee Programs, you will design and deliver high-quality new employee experiences and resources that empower new employees in Technology & Operations (T&O) with the knowledge, tools, and network to succeed in their roles. Reporting to the Senior Manager, T&O New Employee Programs, this role offers a meaningful opportunity to contribute to programming that accelerates time-to-productivity and strengthens engagement for new T&O employees.

The experience spans the first 0-12 months from the employee's start date, integrating them into our community and culture, as well as strengthening engagement and belonging.

What will you do?

• Design, execute, and continuously improve the end-to-end new employee experience across multiple workstreams (communications, events, stakeholder support) during the 0-12 month integration period.
• Manage day-to-day program operations including communications ownership (WebEx challenges, Connect site, welcome emails), event coordination, swag distribution, and logistics support.
• Own at least one program offering end-to-end, including testing, implementation, and optimization based on feedback and engagement data.
• Identify experience gaps and friction points; contribute to evidence-based program evolution discussions with leadership and collaborate on continuous improvements.
• Establish and maintain strong relationships with internal stakeholders, Canadian Hub Community Leads, and the T&O events team to ensure seamless, flawless execution of program initiatives.
• Track, analyze, and report on survey results and engagement metrics; translate insights into actionable recommendations to enhance program effectiveness and new employee outcomes.
• Coordinate cross-functional delivery, escalate dependencies and risks appropriately, and support leadership in navigating a matrix environment.
• Explore and apply AI technology and best practices to enhance program design and new employee engagement outcomes.

What do you need to succeed?

Must Have:

• 2+ years of experience in program management, operations, or employee experience roles.
• Strong organizational and project management skills with ability to manage multiple initiatives simultaneously.
• Excellent written and verbal communication skills; ability to craft clear, engaging messaging for diverse audiences.
• Proficiency with Microsoft Office suite and comfort learning new tools and platforms quickly.
• Ability to work collaboratively with cross-functional teams and respond to feedback constructively.
• Demonstrated commitment to creating inclusive, welcoming environments for employees.
• Ability to work effectively in a matrix environment and support leadership direction.
• Curiosity-driven approach to learning and experimenting with AI technology to enhance program outcomes, with passion for enabling individuals and organizations to thrive.

Nice to Have:

• Experience designing or delivering employee onboarding or new hire programs.
• Familiarity with learning and development (L&D) or talent management initiatives.
• Experience managing events, surveys, or community engagement initiatives.
• Experience creating communications with Poppulo.
• Bilingual capabilities (French and English).
• Experience with employee engagement metrics, data analysis, or reporting dashboards.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

Job Skills

Communication, Continuous Learning, Data Analysis, Decision Making, Employee Experience, Event Coordination, Industry Knowledge, Internal Communications, Internal Stakeholders, Interpersonal Relationships, Knowledge Organization, Long Term Planning, Microsoft Office, Oral Communications, Organizational Communications, Personal Initiative, Planning Ability, Program Management, Project Management, Teamwork, Time Management

Additional Job Details

Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-08-13

Application Deadline: 2026-08-28

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.