Manager, Strategic Engagement

Socket.dev; Dartmouth; On-site; CAD 90,000 - 120,000; Full time

Job summary

Fleetway is seeking a Manager, Strategic Engagement to advance customer engagement and business development across marine and defence sectors. You will ensure customer perspectives shape planning, delivery, and growth strategies by leveraging market intelligence and stakeholder feedback.

As a liaison between internal teams and external stakeholders, you will identify growth opportunities, drive improvements, and support corporate objectives. Occasional travel may be required.

Qualifications

• 8+ years of progressive experience in customer insights, business development, account management, stakeholder engagement, strategic planning, or related roles.
• Experience in marine, defence, engineering, or professional services sectors is an asset.
• Proven ability to build and manage strategic customer relationships and drive growth.
• Experience translating market insights into actionable business strategies.
• Experience collaborating with cross-functional teams and senior leaders.

Responsibilities

• Build and maintain strong relationships with customers, industry partners, and key stakeholders across marine and defence sectors.
• Serve as a strategic liaison between customers and internal teams, ensuring customer needs are integrated into planning, delivery, and decision-making.
• Monitor market trends and competitive activity to identify opportunities and support growth initiatives.
• Support business development through customer engagement, market intelligence, and industry events.
• Collaborate with operational, engineering, project management, and corporate teams to align and resolve issues for better outcomes.
• Develop customer insights, engagement metrics, reports, and recommendations for leadership decisions.
• Contribute to stakeholder engagement strategies that strengthen partnerships and strategic objectives.

Skills

Customer insights

Business development

Stakeholder engagement

Strategic planning

Market analysis

Cross-functional collaboration

Education

Bachelor's degree in Business, Engineering, Marketing, Communications

Equivalent combination of education and experience

Job description

The Manager, Strategic Engagement plays a strategic role in advancing Fleetway's customer engagement and business development efforts within the marine and defence sectors.

This position is responsible for ensuring customer perspectives are integrated into operational planning, service delivery, and long-term growth strategies. By leveraging market intelligence, customer feedback, and industry insights, the role supports informed decision-making across the organization and strengthens Fleetway's ability to anticipate evolving customer needs and market trends.

As a key liaison between internal teams and external stakeholders, the Manager, Strategic Engagement fosters strong client relationships, identifies growth opportunities, drives continuous improvement initiatives, and supports the achievement of corporate objectives.

If you're a relationship builder, strategic thinker, and trusted advisor who thrives on creating value for customers and stakeholders, we'd love to hear from you!

Responsibilities

• Build and maintain strong relationships with customers, industry partners, and key stakeholders across the marine and defence sectors.

• Serve as a strategic liaison between customers and internal teams, ensuring customer needs and feedback are integrated into operational planning, service delivery, and business decision-making.

• Monitor market trends, industry developments, and competitive activities to identify opportunities, anticipate customer requirements, and support corporate growth initiatives.

• Support business development efforts through customer engagement, opportunity identification, market intelligence, and participation in industry events and stakeholder engagements.

• Collaborate with operational, engineering, project management, and corporate teams to drive alignment, resolve issues, and enhance customer outcomes.

• Develop customer insights, engagement metrics, reports, presentations, and recommendations that support leadership decision-making, strategic planning, and continuous improvement initiatives.

• Contribute to the development and execution of stakeholder engagement strategies that strengthen partnerships and advance Fleetway's strategic objectives.

Qualifications

Education

• Bachelor's degree in Business, Engineering, Marketing, Communications, or a related field.

• An equivalent combination of education and experience may be considered.

Experience

• A minimum of 8 years of progressive experience in customer insights, business development, account management, stakeholder engagement, strategic planning, or related roles.

• Experience working within the marine, defence, engineering, or professional services sectors is considered an asset.

• Demonstrated success in building and managing strategic customer relationships and supporting business growth initiatives.

• Experience conducting market analysis and translating customer and market insights into actionable business strategies.

• Proven experience collaborating with cross-functional teams and engaging with senior leaders, customers, and external stakeholders.

Travel Expectations

Willingness to travel occasionally (approximately 5%) for client meetings, conferences, and industry events.

We're committed to Diversity, Equity and Inclusion

Fleetway is committed to building a diverse and inclusive workplace. We welcome applications from all qualified individuals, including those from underrepresented groups, and we strive to create an environment where everyone feels respected, supported, and empowered to thrive.

We encourage applicants to self-identify if they belong to an underrepresented group, as part of our commitment to equitable hiring practices and fostering a truly inclusive workforce.

If you require accommodations during the recruitment process, please let us know—we're happy to help.