Manager, Store/Optician II

solis optics; Vancouver; On-site; CAD 70,000 - 88,000; Full time

Benefits offered by this job

Optical benefits

Training & development

Team collaboration culture

Job summary

Della Optique in Vancouver (Kitsilano), partners with solis optics, seeks a Store Manager/Optician to drive operational excellence for 40 hours weekly. You will lead a customer-focused team, coach staff, and collaborate with regional leadership to grow the brand and deliver top-tier eyewear service.

The role requires BC optician registration, a college degree or equivalent, and 2–4 years of supervisory experience. Proficiency in MS Office and a strong grasp of eyewear merchandising are valued.

Qualifications

• BC registered optician is required.
• College degree or equivalent experience.
• Experience in customer service and retail preferred.
• 2–4 years of management or supervisory experience.
• Proficiency with MS Office and related tech.
• Knowledge of optical theory and eyewear merchandise is a plus.

Responsibilities

• Oversee daily store operations and customer service.
• Coach and mentor team to develop skills and performance.
• Collaborate with Regional Coach to drive store success.
• Lead and inspire a high-performing team to meet goals.
• Refine processes and initiatives to improve customer experience.
• Lead marketing initiatives and track effectiveness.
• Educate customers on eyewear options for lifestyle.
• Take frame and facial measurements for proper fit.
• Assist with contact lens fittings and orders.
• Deliver exceptional service and value to customers.
• Support store operations with additional duties as needed.

Skills

Management experience

Customer service

Leadership

MS Office

Communication skills

Optical theory knowledge

Coaching / mentoring

Education

College degree or equivalent experience

Registered Optician in British Columbia

Tools

MS Office Suite

Job description

We're hiring to fill a current vacancy, join our team at Della Optique - Vancouver - Kitsilano - partners of solis optics, as a Store Manager/Optician!

In this role, you’ll play a pivot role in driving operational excellence and fostering a customer-focused environment. You’ll empower staff, optimize store performance, and make a meaningful impact on people’s lives – one frame at a time.

This position is a full-time role working 40 hours per week. Our location is open Monday to Saturday.

What You’ll Do

• Oversee daily store operations, ensuring excellent customer service, high-quality standards, cost efficiency, and strong performance in alignment with company goals and values
• Coach and mentor team members to develop skills, improve performance, and grow their knowledge
• Collaborate with the Regional Coach to enhance your leadership skills and drive store success
• Foster a motivated, high-performing team by inspiring and empowering the team to achieve store goals
• Enhance store performance by refining processes, introducing initiatives, and delivering an outstanding customer experience
• Lead marketing initiatives, track their effectiveness, and implement best practices to grow and strengthen the brand
• Educate and guide customers on eyewear options tailored to their lifestyle, ensuring both style and optimal vision
• Perform frame and facial measurements, ensuring proper fit and positioning of new eyewear, as well as repairs and adjustments
• Assist with contact lens fittings and process contact lens orders
• Deliver exceptional customer service, ensuring a positive experience and creating value for every customer
• Support store operations by performing additional duties as required

What You Bring

• Registered Optician in British Columbia
• College degree or equivalent experience
• Previous experience in customer service and retail preferred
• 2-4 years of management or supervisory experience
• Understanding of operations, processes, and business performance
• Proficiency with technology and computers, including MS Office Suite
• Proven ability to inspire, coach, and mentor a team while driving organizational goals and delivering exceptional customer experiences
• Excellent organizational, time management and multitasking skills
• Outstanding oral and written communication skills
• Ability to multi-task and thrive in a fast-paced environment
• A collaborative, adaptable, and proactive team player, able to manage changing priorities effectively
• Knowledge of optical theory and eyewear merchandise is considered an asset

How You’ll Benefit

• Competitive wages and benefits with exceptional optical coverage
• Rapid and ongoing growth, providing a consistently challenging and rewarding environment
• A workplace culture that fosters collaboration and teamwork
• Continuous training and development opportunities to support your career growth

Why You Should Join Us

solis optics, a division of FYihealth group, is your neighborhood retail optical shop, offering quality eyewear and experience to match. A great selection of on-trend and luxury eyeglasses at a competitive price. A frame for every face. At solis optics, you'll have a meaningful impact on people's lives and have fun doing it.

At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let us know. All accommodation information will be kept confidential and used to ensure an accessible candidate experience and team member experience.

FYihealth group aims to create a comprehensive rewards package to attract and retain top talent. The expected starting compensation for this position is between $70,300 to $87,900 annually, considering factors like experience, skills, and qualifications. Base pay is just one component of our overall Total Rewards offering. We look forward to speaking with you more about our continued dedication to our team's overall well-being and growth.