Manager, SMB Sales

Rogers Communications; Vancouver; On-site; CAD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive salary & commissions

Flexible health and dental benefits

Pension plan, RRSP, TFSA and stock-m��

Discounts on Rogers services

Job summary

Rogers Communications in Canada seeks a Manager, SMB Sales to lead a newly formed Rogers Point of Sale Centre of Excellence within Rogers Business. This leader will guide a team of POS Growth Specialists to accelerate adoption of POS solutions across the SMB segment.

The role requires deep payments industry experience, strong sales leadership, coaching and cross‑functional execution, with an entrepreneurial mindset and the ability to influence in a matrixed organization.

Qualifications

• Five+ years of people leadership experience in a sales environment.
• Seven+ years in payment processing, merchant services or fintech, POS solutions or related industry.
• Experience leading quota-carrying or specialist sales teams.
• Strong knowledge of merchant economics, pricing models, POS ecosystems and replacement strategies.
• Experience managing sales funnels, forecasts, conversion performance and operating rhythms.
• Strong coaching, communication, negotiation and stakeholder-management skills.
• Ability to lead through influence in a matrixed sales organization.
• Experience with one or more merchant acquiring or POS platforms such as Clover, Fiserv, Moneris, Chase Payment Solutions, Global Payments, Elavon, Square, Toast and Lightspeed.

Responsibilities

• Recruit, onboard, develop and coach a team of Point of Sale Growth Specialists.
• Own national Rogers Point of Sale activation, conversion, product penetration, pipeline health and customer-experience objectives, with clear targets and regular performance reporting.
• Develop strategies that grow adoption across the full SMB sales portfolio while minimizing internal channel conflict.
• Oversee lead routing, establish service-level expectations for initial response and follow‑up, monitor conversion performance and continuously improve the handling of Rogers.com and marketing‑generated leads.
• Establish weekly pipeline inspection, forecasting and deal‑review rhythms.
• Partner with Sales, Product, Marketing, Enablement, Operations, Compensation and payment partners to remove barriers and improve execution.
• Build scalable sales plays, vertical strategies, coaching resources and best practices for the broader SMB sales organization.

Skills

Leadership

Sales leadership

Funnel management

Coaching

Negotiation

Communication

Stakeholder management

POS platforms knowledge

Tools

Clover

Fiserv

Moneris

Chase Payment Solutions

Global Payments

Elavon

Square

Toast

Lightspeed

Job description

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work.

Position requires to be on field/office

Who We’re Looking For

We are looking for a talented Manager, SMB Sales to lead a newly created Rogers Point of Sale Centre of Excellence within Rogers Business. This leader will lead and manage a team of Point of Sale Growth Specialists focused on accelerating adoption of Rogers Point of Sale solutions across the Small and Medium Business organization. We’re seeking someone with deep experience in payment processing, merchant services or financial technology, combined with strong sales leadership, coaching, funnel management and cross-functional execution. An entrepreneurial spirit, customer‑focused mindset and ability to lead through influence will be key to making your mark on this growing portfolio.

What You’ll Do

• Recruit, onboard, develop and coach a team of Point of Sale Growth Specialists.
• Create a high-performance culture centered on customer outcomes, collaboration and disciplined execution.
• Own national Rogers Point of Sale activation, conversion, product penetration, pipeline health and customer‑experience objectives, with clear targets and regular performance reporting.
• Develop strategies that grow adoption across the full SMB sales portfolio while minimizing internal channel conflict.
• Oversee lead routing, establish service-level expectations for initial response and follow‑up, monitor conversion performance and continuously improve the handling of Rogers.com and marketing‑generated leads.
• Establish weekly pipeline inspection, forecasting and deal‑review rhythms.
• Partner with Sales, Product, Marketing, Enablement, Operations, Compensation and payment partners to remove barriers and improve execution.
• Build scalable sales plays, vertical strategies, coaching resources and best practices for the broader SMB sales organization.

What You Bring

• Five or more years of people‑leadership experience in a sales environment.
• Seven or more years of progressive experience in payment processing, merchant acquiring, merchant services, financial technology, point‑of‑sale solutions or a closely related industry.
• Demonstrated success leading quota‑carrying or specialist sales teams.
• Strong knowledge of merchant economics, payment processing, pricing models, POS ecosystems and competitive replacement strategies.
• Experience managing sales funnels, forecasts, conversion performance and operating rhythms.
• Strong coaching, communication, negotiation and stakeholder‑management skills.
• Ability to lead through influence in a matrixed sales organization.
• Experience with one or more merchant acquiring or point‑of‑sale platforms is considered an asset; examples include Clover, Fiserv, Moneris, Chase Payment Solutions, Global Payments, Elavon, Square, Toast and Lightspeed.

What’s in it for you?

• Competitive salary and commissions structure.
• Flexible health and dental benefits, pension plan, RRSP, TFSA and stock matching programs.
• Discounts on Rogers services, Blue Jays tickets, TSC items and wireless accessories sold in Rogers stores.
• Paid time off for volunteering and company matching contributions to charities you support.
• Career growth and development opportunities, including self‑driven career development programs and priority access to internal roles.
• Wellness programs, including employee and family assistance support, virtual therapy and low or no‑cost fitness membership options.
• The opportunity to help build a strategic growth engine for Rogers Business and strengthen payments capability across SMB Sales.

This is an in office work position and will require you to be in office five days per week.

Rogers is committed to creating an inclusive workplace where everyone can thrive. We welcome applicants with diverse experiences and perspectives, and accommodations are available throughout the recruitment process upon request.

To protect our people, brand and assets, a pre‑employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

To support career growth, collaboration, and high‑performing teams, all Corporate Employees are expected to work onsite. We believe that in‑person connection strengthens our culture and drives industry‑leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. You matter to us!