Manager, SMB Sales

Rogers Communications; Toronto; On-site; CAD 110,000 - 150,000; Full time

Benefits offered by this job

Salary & commissions

Health benefits

RRSP/TFSA match

Discounts on Rogers services

Volunteer time off

Career growth

Wellness programs

Onsite five days a week

Job summary

Rogers Communications is seeking a Manager, SMB Sales to lead a newly created Point of Sale Centre of Excellence within Rogers Business. You will guide a team of POS Growth Specialists and drive adoption of Rogers POS solutions across SMBs.

The role emphasizes leadership, funnel management, cross‑functional collaboration and a customer‑first mindset, with an in-office expectation and competitive compensation.

Qualifications

• Five+ years of people-leadership experience in a sales environment.
• Seven+ years of progressive experience in payment processing or POS solutions.
• Demonstrated success leading quota-carrying or specialist sales teams.
• Strong knowledge of merchant economics, pricing models, POS ecosystems and competitive replacement strategies.

Responsibilities

• Recruit, onboard, develop and coach a team of Point of Sale Growth Specialists.
• Create a high-performance culture centered on customer outcomes and disciplined execution.
• Own national Point of Sale activation, conversion, product penetration and pipeline health.
• Develop strategies that grow adoption across the SMB sales portfolio while minimizing channel conflict.

Skills

People leadership

Sales leadership

Payment processing

Merchant services

Forecasting

Negotiation

Influence

Vendor management

Tools

Moneris

Clover

Square

Toast

Job description

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!

Who We’re Looking For

We are looking for a talented Manager, SMB Sales to lead a newly created Rogers Point of Sale Centre of Excellence within Rogers Business. This leader will lead and manage a team of Point of Sale Growth Specialists focused on accelerating adoption of Rogers Point of Sale solutions across the Small and Medium Business organization. We’re seeking someone with deep experience in payment processing, merchant services or financial technology, combined with strong sales leadership, coaching, funnel management and cross-functional execution. An entrepreneurial spirit, customer-focused mindset and ability to lead through influence will be key to making your mark on this growing portfolio.

What You’ll Do

• Recruit, onboard, develop and coach a team of Point of Sale Growth Specialists.
• Create a high-performance culture centered on customer outcomes, collaboration and disciplined execution.
• Own national Rogers Point of Sale activation, conversion, product penetration, pipeline health and customer-experience objectives, with clear targets and regular performance reporting.
• Develop strategies that grow adoption across the full SMB sales portfolio while minimizing internal channel conflict.
• Oversee lead routing, establish service-level expectations for initial response and follow-up, monitor conversion performance and continuously improve the handling of Rogers.com and marketing-generated leads.
• Establish weekly pipeline inspection, forecasting and deal-review rhythms.
• Partner with Sales, Product, Marketing, Enablement, Operations, Compensation and payment partners to remove barriers and improve execution.
• Build scalable sales plays, vertical strategies, coaching resources and best practices for the broader SMB sales organization.

What You Bring

• Five or more years of people-leadership experience in a sales environment.
• Seven or more years of progressive experience in payment processing, merchant acquiring, merchant services, financial technology, point-of-sale solutions or a closely related industry.
• Demonstrated success leading quota-carrying or specialist sales teams.
• Strong knowledge of merchant economics, payment processing, pricing models, POS ecosystems and competitive replacement strategies.
• Experience managing sales funnels, forecasts, conversion performance and operating rhythms.
• Strong coaching, communication, negotiation and stakeholder-management skills.
• Ability to lead through influence in a matrixed sales organization.
• Experience with one or more merchant acquiring or point-of-sale platforms is considered an asset; examples include Clover, Fiserv, Moneris, Chase Payment Solutions, Global Payments, Elavon, Square, Toast and Lightspeed.

What’s in it for you?

• Competitive salary and commissions structure.
• Flexible health and dental benefits, pension plan, RRSP, TFSA and stock matching programs.
• Discounts on Rogers services, Blue Jays tickets, TSC items and wireless accessories sold in Rogers stores.
• Paid time off for volunteering and company matching contributions to charities you support.
• Career growth and development opportunities, including self-driven career development programs and priority access to internal roles.
• Wellness programs, including employee and family assistance support, virtual therapy and low or no-cost fitness membership options.
• The opportunity to help build a strategic growth engine for Rogers Business and strengthen payments capability across SMB Sales.

This is an in office work position and will require you to be in office five days per week.

Rogers is committed to creating an inclusive workplace where everyone can thrive. We welcome applicants with diverse experiences and perspectives, and accommodations are available throughout the recruitment process upon request.

The recruitment process may include an initial recruiter conversation, an interview with the hiring manager and a final discussion with team leadership. Your recruiter will confirm the specific steps and timing for this role.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Schedule Full time

Shift Day

Length of Contract No Selection

Work Location 333 Bloor Street East(364), Toronto, ON

Travel Requirements Up to 10%

Background Check(s) Required Canadian Criminal Record Check and Driver's Abstract

Posting Category/Function Sales & Inside Sales

Requisition ID 341157

Posting Notes Rogers Business