Manager, Site Reliability Operations

Canadian Tire Corporation; Toronto; On-site; CAD 79,000 - 115,000; Full time

Benefits offered by this job

Comprehensive benefits and retirement programs

Performance incentives

Mental health benefits up to $5,000

Career growth opportunities

Canadian Tire Profit Sharing

Triangle Learning Academy access

Job summary

Canadian Tire Corporation is looking for a Chapter Manager for SRE Development & Reliability in Toronto. This role is vital for ensuring Supply Chain systems are operational, effective, and monitored, participating in various aspects of Production Operational Excellence.

Qualifications include 5+ years in a retail environment, strong SRE knowledge, and proficiency in technologies such as Java and Azure. The compensation ranges from $79,000 to $131,000, with comprehensive benefits and career growth opportunities available.

Qualifications

• 5+ years in a retail / Supply Chain environment and 5-10 years in an IT environment.
• Strong understanding of Site Reliability Engineering aspects and practices.
• Excellent analytical skills and understanding of common application and business analysis practices.

Responsibilities

• Support stability and performance of core Supply Chain applications.
• Participate in monitoring and triage of issues.
• Drive proactive stability improvements.

Skills

Site Reliability Engineering

Retail/Supply Chain applications

Azure cloud applications

Java

JavaScript

NodeJS

React

SQL

Linux/Unix

Education

Diploma or degree from an accredited technical institution in computer technologies

Tools

Jira

Confluence

ServiceNow

Job description

Reporting to the AVP, Supply Chain Technology, SRE Operations, the Chapter Manager, SRE Development & Reliability, will be responsible for ensuring Supply Chain systems are operational and monitored. This role is also an active participant in all aspects of Production Operational Excellence, including technical vision, telemetry and observation decisions, automation strategy, framework development, solution delivery, incident and problem management.

What you'll do:

• Directly support the stability, performance, and ongoing development of core Supply Chain applications with a focus on long term stability, performance, scalability, security, and effective operations
• Participate in ongoing monitoring and triage of present issues, as well as in software, application, and system development activities alongside multiple teams
• Promote ideas, standards, and practices that drive platform stability across various streams of work
• Provide feedback during product design planning to ensure stability, scalability, security, and operational considerations are highlighted early in the product life cycle
• Drive proactive development of stability focused improvements
• Demonstrate strong leadership capabilities and actively drive interactions and communications between supporting development, platform, and product teams
• Provide hands on application support of core business applications, including service, data and process integrity and optimization
• Contribute to root cause analysis and resolution of incidents reported by monitoring systems and end users
• Contribute to analysis of existing monitoring and telemetry systems, and assist in the definition and design of telemetry during product design
• Manage and work with development teams and analysts to define, prioritize, and deliver stability, scalability, security, and operational improvement tickets
• Collaborate with IT units and business stakeholders to understand the business processes and requirements supported by the application and identify process improvements
• Maintain documentation, provide knowledge transfer for peers, prepare and facilitate training sessions, and address gaps in process and operational support documentation
• Provide application expertise to identify business and technical requirements for project activities, raise risks, communicate support requirements, and lead transition of support activities from project to production
• Communicate with business stakeholders in business terms at all levels of the organization
• Define and support release management processes, and pipelines for new and existing applications

What you bring:

• 5+ years in a retail / Supply Chain environment and 5-10 years in an IT environment
• Diploma or degree from an accredited technical institution in computer technologies
• Strong understanding of Site Reliability Engineering aspects and practices
• Strong knowledge of Retail/Supply Chain applications and architecture from end to end, as well as the associated business processes
• Strong knowledge of Azure cloud applications, standards, and frameworks
• Ability to read, write, and understand multiple coding languages and frameworks (Java, Javascript, NodeJS, React, Terraform)
• Strong understanding of database environments (SQL, CosmoDB) with the ability to read, write and execute SQL statements/scripts
• Understanding and ability to operate Linux/Unix shell environment
• Excellent analytical skills and understanding of common application and business analysis practices
• Strong commitment to creating and maintaining documentation
• Ability to perform gap analysis to identify areas for improvement in application performance, functionality, and processes
• Familiarity with cloud platforms is an asset
• Experience with Jira, Confluence, ServiceNow is an asset
• Familiarity with microservices architecture & system integrations is an asset
• Familiarity with DevOps Practices is an asset
• Knowledge of Retail and Supply Chain Business is an asset
• Good understanding of SAFe methodology and application is an asset

Compensation:

Broadband Salary Range: $79,000 – $131,000. Typical hiring range: $79,000 – $115,000.

Benefits:

• Comprehensive benefits and retirement programs
• Performance incentives and Continuing Education Programs
• Mental health benefits up to $5,000 per year for eligible employees and families
• Career growth opportunities and product discounts
• Canadian Tire Profit Sharing
• Triangle Learning Academy access

Diploma or degree in computer technologies; 5+ years in retail/supply chain; 5-10 years in IT; strong SRE knowledge; Azure cloud expertise; proficiency in Java, JavaScript, NodeJS, React, Terraform; SQL and CosmoDB experience; Linux/Unix skills