Manager, Service Operations Planning

Canadian Solar Inc.; Kitchener; On-site; CAD 138,000 - 165,000; Full time

Job summary

Canadian Solar Inc. seeks a Manager, Service Operations Planning to lead global planning for e-STORAGE service operations across the Americas, Europe, and APAC.

You will standardize preventive and corrective maintenance workflows, manage work orders, spares coordination, and reporting, while building disciplined processes and CMMS-enabled workflows. You will collaborate with Service Directors and regional teams to improve visibility, ensure timely execution, and drive continuous improvement

Qualifications

• Experience in service planning and maintenance planning.
• Strong knowledge of preventive and corrective maintenance workflows.
• Experience leading planning or service coordination across multiple sites or regions.
• Hands-on with CMMS/EAM/ERP and data workflows.
• Lean Six Sigma or continuous improvement exposure.

Responsibilities

• Lead global planning and service coordination across Americas, Europe, and APAC.
• Define and standardize service planning workflows for maintenance and work orders.
• Support CMMS rollout with standard data structures and workflows.
• Partner with Service Directors and regional teams to improve visibility into maintenance planning and KPIs.
• Establish request and escalation processes for POs, spares, RMAs, and other support.
• Monitor execution metrics and drive corrective actions.
• Standardize parts and spares coordination, including stock control and RMA tracking.
• Develop training materials and current/future state workflows.

Skills

Service planning

Maintenance planning

Operations coordination

Process improvement

Cross-regional collaboration

Data-driven decisions

Education

Engineering, Logistics, Supply Chain, Operations Management, or related field

Tools

CMMS

EAM

ERP systems

Field service management systems

Job description

At Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide. As a leading manufacturer of solar panels, inverters, and energy storage solutions, we’ve been an industry front-runner since our founding in 2001. Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry.

Throughout Canadian Solar’s subsidiaries, e-Storage, Recurrent Energy, MSS and CSI Solar Co., we invest in our employees’ growth. Our training programs and promotional opportunities ensure we all can continue to learn. We understand the importance of work-life balance and provide various flexible work options to support our employees’ well-being. Join our team to “Make the Difference” by creating a lasting positive impact on the world and the communities where we operate.

Position Title: Manager, Service Operations Planning
Department: Service
Compensation: $100,000 - $120,000 + annual bonus
Reports To: Global Director, Service
Location: Ontario, Canada

About the Role

The Service Operations Planning Manager will lead global planning and work management across e-STORAGE’s service operations in the Americas, Europe, and APAC. This role is focused on building consistent processes for how preventive maintenance, corrective maintenance, work orders, spares coordination, and service reporting are planned, tracked, and executed across the BESS service portfolio. In addition, you will work to improve global service execution through stronger planning discipline, CMMS-enabled workflows, data quality, and process standardization.

Responsibilities

• Lead and develop global planning and service coordination teams across the Americas, Europe, and APAC, ensuring consistent execution and collaboration across regions

• Define, standardize, and improve service planning workflows for preventive maintenance, corrective maintenance, service events, work orders, spares coordination, procurement requests, and reporting

• Support CMMS rollout and adoption by developing standard work order structures, required data inputs, workflow requirements, and process documentation

• Partner with Service Directors, LTSA Managers, and regional teams to improve visibility into maintenance planning, work order progress, job completion, service performance, and operational risks

• Establish consistent request and escalation processes for service-related needs, including POs, spares, RMAs, and other operational support requirements

• Monitor PM/CM execution, schedule adherence, open work orders, completion rates, and key service KPIs to identify gaps and drive corrective actions

• Standardize service parts and spares coordination processes, including stock control, audits, RMA tracking, ordering practices, and alignment with field service needs

• Conduct audits of service execution, workflow adherence, reporting accuracy, and process compliance across global regions

• Develop training materials, process maps, and current/future state workflows to support onboarding, regional adoption, and long‑term process consistency

Required Qualifications and Skills

• Educational background in Engineering, Logistics, Supply Chain, Operations Management, or a related field

• At least 5 years’ of experience in service planning, maintenance planning, O&M operations, field service coordination, operations planning, or work management

• Strong understanding of preventive maintenance, corrective maintenance, work order management, service workflows, resource coordination, and operational reporting

• Hands‑on experience with CMMS, EAM, ERP, or field service management systems, including work order creation, data quality, process adoption, and workflow standardization

• Experience leading or supporting planning, scheduling, service coordination, maintenance coordination, or operational support teams across multiple sites or regions

• Exposure to spares coordination, procurement requests, RMA processes, inventory visibility, or service parts management in support of field operations

• Demonstrated experience improving processes, standardizing workflows, developing SOPs, mapping current/future state processes, or applying Lean Six Sigma / continuous improvement methods

e-STORAGE is Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, colour, religion, sex, national origin, sexual orientation, disability, or veteran status.

e-STORAGEuses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by humans.

This is a current vacancy, and we are actively hiring for this position.

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