Manager / Senior Manager, AI Model Risk Governance, Standards & Enablement

Manulife; Southwestern Ontario; Hybrid; CAD 113,000 - 163,000; Full time

Benefits offered by this job

Health benefits

Retirement savings plan

Paid time off

Hybrid work model

Job summary

Manulife is seeking an experienced Manager/Senior Manager to lead the enterprise AI Model Risk Governance framework. You will translate regulatory expectations into practical governance requirements and develop line-2 oversight methodologies for AI, Generative AI, and Agentic AI solutions.

You will collaborate with business, technology, legal, compliance, privacy, and risk teams to ensure consistent adoption. Strong policy, training, and executive communication skills are essential.

Qualifications

• 7+ years of relevant experience for Manager-level candidates or 10+ years for Senior Manager-level candidates.
• Bachelor's degree in Computer Science, Data Science, AI, Statistics, Mathematics, Engineering, Risk Management, Business, or related discipline.
• Experience in AI Governance, Model Risk Management, Data Science, Machine Learning, Technology Risk, Policy Development, Model Validation, or related disciplines.
• Experience developing policies, standards, governance frameworks, procedures, methodologies, or enterprise risk programs.
• Experience working with AI and machine learning solutions within financial services or another highly regulated industry.
• Proven ability to develop executive communications, governance materials, training content, and stakeholder-facing guidance.
• Strong stakeholder management, communication, and influencing skills.
• Bilingualism (English and French) is a strong asset.

Responsibilities

• Lead the development, maintenance, and enhancement of AI Model Risk Management policies, standards, procedures, methodologies, and governance guidance.
• Translate evolving regulatory requirements, industry developments, and emerging AI risks into practical, risk-based governance requirements.
• Develop and maintain Line 2 oversight methodologies, challenge frameworks, assessment tools, templates, and governance playbooks.
• Establish governance requirements and risk management expectations for machine learning, Generative AI, foundation models, retrieval-augmented generation (RAG), and Agentic AI solutions.
• Provide authoritative interpretation of AI model risk policies, standards, and governance requirements across the enterprise.
• Design and deliver AI model risk training, awareness programs, job aids, and stakeholder education materials.
• Develop executive presentations, governance committee materials, briefing notes, and communications for senior leadership.
• Partner with business, technology, data science, legal, compliance, privacy, cybersecurity, validation, and risk teams to support consistent adoption of AI governance requirements.
• Support targeted oversight reviews, thematic assessments, and challenge activities requiring policy interpretation or technical expertise.
• Monitor emerging AI technologies, regulatory developments, and industry best practices to continuously enhance the framework.

Skills

AI governance

Policy development

Stakeholder management

Communication skills

Training materials

Education

Bachelor's degree in Computer Science, Data Science, AI, Statistics, Mathematics, Engineering, Risk Management, Business, or related discipline

Tools

Python

SQL

R

Job description

Manulife is seeking an experienced Manager / Senior Manager, AI Model Risk Governance, Frameworks & Standards to lead the development and evolution of the enterprise AI Model Risk Management framework from an independent second-line perspective. This role offers a unique opportunity to shape how AI, Generative AI, and Agentic AI are governed across the organization by translating emerging risks, regulatory expectations, and industry practices into practical and scalable requirements. The successful candidate will combine strong AI and data science knowledge with exceptional policy development, stakeholder engagement, training, and communication skills to drive consistent and effective AI risk management. This role will play a key part in enabling the responsible adoption of AI while strengthening governance maturity across the enterprise.

Position Responsibilities

• Lead the development, maintenance, and enhancement of AI Model Risk Management policies, standards, procedures, methodologies, and governance guidance.

• Translate evolving regulatory requirements, industry developments, and emerging AI risks into practical, risk-based governance requirements.

• Develop and maintain Line 2 oversight methodologies, challenge frameworks, assessment tools, templates, and governance playbooks.

• Establish governance requirements and risk management expectations for machine learning, Generative AI, foundation models, retrieval-augmented generation (RAG), and Agentic AI solutions.

• Provide authoritative interpretation of AI model risk policies, standards, and governance requirements across the enterprise.

• Design and deliver AI model risk training, awareness programs, job aids, and stakeholder education materials.

• Develop executive presentations, governance committee materials, briefing notes, and communications for senior leadership.

• Partner with business, technology, data science, legal, compliance, privacy, cybersecurity, validation, and risk teams to support consistent adoption of AI governance requirements.

• Support targeted oversight reviews, thematic assessments, and challenge activities requiring policy interpretation or technical expertise.

• Monitor emerging AI technologies, regulatory developments, and industry best practices to continuously enhance the framework.

Required Qualifications

• 7+ years of relevant experience for Manager-level candidates or 10+ years for Senior Manager-level candidates.

• Bachelor's degree in Computer Science, Data Science, Artificial Intelligence, Statistics, Mathematics, Engineering, Risk Management, Business, or a related discipline.

• Experience in AI Governance, Model Risk Management, Data Science, Machine Learning, Technology Risk, Policy Development, Model Validation, or related disciplines.

• Experience developing policies, standards, governance frameworks, procedures, methodologies, or enterprise risk programs.

• Experience working with AI and machine learning solutions within financial services or another highly regulated industry.

• Proven ability to develop executive communications, governance materials, training content, and stakeholder-facing guidance.

• Strong stakeholder management, communication, and influencing skills.

• Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

Preferred Qualifications

• Advanced understanding of AI Model Risk Management frameworks and model lifecycle governance.

• Experience designing governance requirements for Generative AI, large language models, foundation models, RAG, and Agentic AI.

• Practical familiarity with Python, SQL, R, machine learning workflows, or analytics environments.

• Experience translating regulatory requirements into enterprise-wide policies and governance standards.

• Experience developing training programs, learning materials, or organizational capability-building initiatives.

• Knowledge of AI-related regulatory expectations, responsible AI principles, technology risk, privacy, cybersecurity, and data governance frameworks.

• Experience supporting executive committees, governance forums, or board-level reporting.

When you join our team

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

The role being advertised is an existing vacancy.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

Referenced Salary Location

Toronto, Ontario

Modalidades de Trabajo

Híbrido

Salary range is expected to be between

$113,000.00 CAD - $163,000.00 CAD

Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a [e-mail] para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con [e-mail] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .