Strategic Sales Capability Consultant

Manulife; Montreal (administrative region); Hybrid; CAD 71,000 - 118,000; Full time

Job summary

Manulife seeks a Strategic Sales Capability Consultant to align learning strategies with business growth and customer experience outcomes. You will lead cross-functional initiatives, conduct needs analyses, and deliver facilitation and performance consulting.

The role applies emerging learning practices and AI-enabled solutions to develop scalable capability-building experiences for evolving sales audiences.

Qualifications

• Demonstrated ability to facilitate engaging learning experiences and influence behaviour change through coaching, facilitation, and stakeholder consultation.
• Demonstrated curiosity and interest in emerging learning practices, technologies, AI-enabled tools, and future workforce trends.
• Demonstrated knowledge of adult learning principles, behaviour change strategies, and performance consulting practices.
• Strong critical thinking, needs analysis, and problem-solving skills with the ability to identify capability and performance gaps.
• Excellent verbal, written, presentation, and communication skills with the ability to influence and engage audiences at all levels.
• Strong organizational, consulting, and stakeholder management skills, with the ability to manage multiple priorities and complex initiatives.
• Experience translating business needs into scalable learning, performance, or capability solutions that support measurable business outcomes.

Responsibilities

• Drives growth by aligning training, sales, and marketing strategies for future-focused growth and digital expansion.
• Leads exploration of emerging learning practices and technologies to support evolving sales audiences.
• Evaluates and pilots AI-enabled tools to improve learning effectiveness and business outcomes.
• Collects and synthesizes sales and marketing data to create robust stakeholder-ready summaries.
• Fosters continuous improvement and innovative solutions across the team.

Skills

Facilitation

Stakeholder engagement

Adult learning

Needs analysis

Communication

Organizational skills

Project management

Education

Adult Education degree

Organizational Development degree

Business degree

Tools

AI-enabled tools

Job description

Reporting to the Manager, Sales Learning and Development, the Strategic Sales Capability Consultant collaborates with Sales, Marketing, and key stakeholders to align learning, capability, and performance strategies with business growth priorities and customer experience outcomes. The role leads cross-functional initiatives, conducts needs analysis, delivers facilitation and performance consulting, and applies emerging learning practices, technologies, and AI-enabled solutions to develop scalable capability-building experiences for evolving sales audiences. Through stakeholder partnership, learning strategy, and measurement of business impact, the Strategic Sales Capability Consultant drives behaviour change, capability growth, and continuous improvement across the Design and Development and CE Centre teams.

Position Responsibilities

Driving future growth and AI Enablement (35%)

• Identifies and develops strategy synergy between training, sales and marketing for future focused growth, including increasing our digital footprint, competitive analysis, identifying pilot groups, research, testing and application with a focus on sales effectiveness
• Leads the exploration of emerging learning, performance, and enablement practices, identifying future capabilities, technologies, and approaches needed to support evolving sales audiences and business strategies.
• Evaluates, pilots, and applies emerging technologies, including AI-enabled tools and performance support solutions, to improve learning effectiveness, capability development, and business outcomes.
• Collects sales data and marketing data to tie into the training team data, creating robust summaries to be shared out
• Questions the status quo and consistently looks for the most innovative and engaging solutions with continuous improvement mindset
• Builds capability strategies that anticipate future workforce, customer, and industry needs, ensuring learning solutions remain relevant and aligned to evolving business priorities.
• Work with L&D Manager/s to oversee audience learning journey and career pathways in the organization

Facilitation and Learning Experience Design (35%)

• Facilitates high-impact learning experiences, workshops, and strategic sessions that drive capability development, behaviour change, and business performance across sales audiences.
• Design consistent training solutions that meet the needs of the adult learners across multiple businesses, writing and editing content; testing solutions for readiness and usability
• Build strong working relationships with key stakeholders to anticipate needs across multiple businesses
• Proactively seek feedback from clients to continuously evolve and improve services provided individually and by the broader T&D team

Enterprise and Sales Alignment & Strategy (30%)

• Uses performance data, learner insights, business metrics, and stakeholder feedback to evaluate capability development initiatives, measure impact and ROI, and inform future learning and enablement strategies.
• Performs the full consultation cycle by identifying capability and performance gaps, conducting needs analysis, recommending learning and non-learning solutions, and measuring business impact.
• Manages concurrent complex design projects from end to end; communicating with partners and key stakeholders, influencing and adhering to tight timelines and ensuring strong communication plan and workback schedules
• Demonstrates inclusive behaviors and provides opportunities to collaborate across teams
• Fosters an environment where team members share insights and generate ideas, to become more innovative and create value for business partners across the organization
• Maps road to readiness path including implementing change management tools where required, across multiple businesses

Required Qualifications

• Demonstrated ability to facilitate engaging learning experiences and influence behaviour change through coaching, facilitation, and stakeholder consultation.
• Demonstrated curiosity and interest in emerging learning practices, technologies, AI-enabled tools, and future workforce trends.
• Demonstrated knowledge of adult learning principles, behaviour change strategies, and performance consulting practices.
• Strong critical thinking, needs analysis, and problem-solving skills with the ability to identify capability and performance gaps.
• Excellent verbal, written, presentation, and communication skills with the ability to influence and engage audiences at all levels.
• Strong organizational, consulting, and stakeholder management skills, with the ability to manage multiple priorities and complex initiatives.
• Experience translating business needs into scalable learning, performance, or capability solutions that support measurable business outcomes.

Preferred Qualifications

• Experience facilitating workshops, leading discussions, or supporting behaviour change across diverse audiences.
• Demonstrated interest in future workforce trends, digital transformation, AI-enabled capability development, and emerging approaches to learning and performance.
• Experience in learning and development, sales enablement, organizational development, facilitation, performance consulting, or other capability-building functions.
• Experience leveraging learner insights, business metrics, stakeholder feedback, or performance data to evaluate effectiveness and drive continuous improvement.
• Experience within financial services, insurance, wealth management, sales enablement, or advisor-facing environments considered an asset.
• University/College degree in Adult Education, Learning & Development, Organizational Development, Business, or a related field preferred.

When you join our team:

• As part of our global team, we’ll support you in shaping the future you want to see.
• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

#LI-hybrid

The role being advertised is an existing vacancy.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

Referenced Salary Location

Waterloo, Ontario

Modalidades de Trabajo

Híbrido

Salary range is expected to be between

$70,500.00 CAD - $117,500.00 CAD

Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a [e-mail] para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con [e-mail] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

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