Manager / Senior Manager, AI Model Risk & Operational Risk Oversight, Global Risk

Manulife; Montreal (administrative region); Hybrid; CAD 113,000 - 163,000; Full time

Job summary

Manulife is seeking an experienced Manager/Senior Manager to provide second-line oversight of AI model and operational risks across the enterprise. The role collaborates with business, technology, data science, and governance teams to challenge risk decisions and support responsible AI adoption in a regulated industry.

The position emphasizes governance, regulatory compliance, and strong communication skills, with a hybrid work model in Canada.

Qualifications

• 7+ years of relevant experience for Manager-level candidates or 10+ years for Senior Manager-level candidates.
• Experience in Operational Risk, Technology Risk, Model Risk Management, Enterprise Risk Management, Internal Audit, Compliance, or related risk functions.
• Experience assessing or overseeing AI, machine learning, advanced analytics, or technology-enabled solutions.
• Strong understanding of risk management frameworks, governance practices, control environments, and regulatory requirements within a regulated industry.
• Demonstrated ability to influence senior stakeholders and provide independent challenge on complex risk matters.
• Strong written, verbal, analytical, and presentation skills.
• Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

Responsibilities

• Provide independent second-line oversight and challenge of AI model risks and operational risks associated with AI-enabled solutions, platforms, and business processes.
• Review and assess medium- and high-risk AI use cases, ensuring risks are appropriately identified, evaluated, mitigated, monitored, and escalated.
• Evaluate AI governance, model risk management practices, operational controls, monitoring programs, incident management activities, and regulatory compliance processes.
• Assess risks associated with machine learning models, Generative AI, large language models, foundation models, third‑party AI services, and Agentic AI solutions.
• Review operational resilience, technology risk, third‑party risk, change management, access controls, and incident response processes supporting AI solutions.
• Conduct thematic reviews to identify emerging risks, recurring control weaknesses, governance gaps, and systemic issues across AI portfolios.
• Develop and communicate independent risk opinions, oversight assessments, executive reporting, and committee materials.
• Provide effective challenge to business, technology, data science, and governance stakeholders while maintaining clear second‑line independence.
• Support the evolution of AI Model Risk Management and Operational Risk Management frameworks, standards, methodologies, and governance practices.
• Monitor emerging industry trends, regulatory developments, and leading practices related to AI, technology risk, and responsible AI.

Skills

AI risk

Model risk management

Governance

Stakeholder influence

Regulatory awareness

Written & verbal communication

Bilingual English/French

Education

Bachelor's degree in Computer Science / Data Science / AI / Statistics / Math / Engineering / Risk Management

Tools

Python

SQL

Job description

Manulife is seeking an experienced Manager / Senior Manager, AI Model Risk & Operational Risk Oversight to provide independent second-line oversight and challenge of AI-enabled solutions across the enterprise. This role sits at the intersection of AI, technology, and risk management, helping ensure that AI-related model risks and operational risks are effectively identified, assessed, monitored, and governed. The successful candidate will partner with business, technology, data science, and governance stakeholders to provide credible challenge, influence risk-informed decision-making, and support the responsible adoption of emerging technologies, including Generative AI and Agentic AI. This is a unique opportunity to shape the future of AI risk governance while developing deep expertise in one of the fastest-growing areas of enterprise risk management.

Position Responsibilities:

• Provide independent second-line oversight and challenge of AI model risks and operational risks associated with AI-enabled solutions, platforms, and business processes.

• Review and assess medium- and high-risk AI use cases, ensuring risks are appropriately identified, evaluated, mitigated, monitored, and escalated.

• Evaluate AI governance, model risk management practices, operational controls, monitoring programs, incident management activities, and regulatory compliance processes.

• Assess risks associated with machine learning models, Generative AI, large language models, foundation models, third‑party AI services, and Agentic AI solutions.

• Review operational resilience, technology risk, third‑party risk, change management, access controls, and incident response processes supporting AI solutions.

• Conduct thematic reviews to identify emerging risks, recurring control weaknesses, governance gaps, and systemic issues across AI portfolios.

• Develop and communicate independent risk opinions, oversight assessments, executive reporting, and committee materials.

• Provide effective challenge to business, technology, data science, and governance stakeholders while maintaining clear second‑line independence.

• Support the evolution of AI Model Risk Management and Operational Risk Management frameworks, standards, methodologies, and governance practices.

• Monitor emerging industry trends, regulatory developments, and leading practices related to AI, technology risk, and responsible AI.

Required Qualifications:

• 7+ years of relevant experience for Manager-level candidates or 10+ years for Senior Manager-level candidates.

• Bachelor's degree in Computer Science, Data Science, Artificial Intelligence, Statistics, Mathematics, Engineering, Risk Management, Business, or a related discipline.

• Experience in Operational Risk, Technology Risk, Model Risk Management, Enterprise Risk Management, Internal Audit, Compliance, or related risk functions.

• Experience assessing or overseeing AI, machine learning, advanced analytics, or technology-enabled solutions.

• Strong understanding of risk management frameworks, governance practices, control environments, and regulatory requirements within a regulated industry.

• Demonstrated ability to influence senior stakeholders and provide independent challenge on complex risk matters.

• Strong written, verbal, analytical, and presentation skills.

• Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

Preferred Qualifications:

• Experience within financial services, insurance, banking, or another highly regulated industry.

• Knowledge of AI Model Risk Management frameworks and model lifecycle governance practices.

• Familiarity with Generative AI, large language models (LLMs), foundation models, retrieval‑augmented generation (RAG), and Agentic AI solutions.

• Understanding of technology risk, operational resilience, third‑party risk, cybersecurity, and AI governance frameworks.

• Practical familiarity with Python, SQL, analytics tools, or machine learning environments.

• Experience developing executive reporting, risk assessments, governance committee materials, or oversight opinions.

• Knowledge of emerging regulatory expectations related to AI, model risk, operational risk, or technology risk management.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

The role being advertised is an existing vacancy.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

Referenced Salary Location

Toronto, Ontario

Modalidades de Trabajo

Híbrido

Salary range is expected to be between

$113,000.00 CAD - $163,000.00 CAD

Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a [e-mail] para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con [e-mail] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

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