Manager / Senior Manager, AI Model Risk Oversight & Challenge

Manulife; Southwestern Ontario; Hybrid; CAD 113,000 - 163,000; Full time

Job summary

Manulife seeks an experienced Manager/Senior Manager to provide independent second-line oversight of AI model risk management across the enterprise. You will evaluate AI/ML methods, data quality, and risk governance while challenging stakeholders and communicating risk insights to senior management.

The role focuses on Generative AI, LLMs, foundation models, and Agentic AI, with a hybrid work arrangement in Canada. A strong risk background and bilingualism are valued.

Qualifications

• 7+ years of relevant experience for Manager-level candidates or 10+ years for Senior Manager-level candidates.
• Experience in AI, Data Science, ML, Model Risk Management, or related disciplines.
• Experience reviewing technical documentation, model validation results, testing evidence, monitoring outcomes, and risk assessments.
• Strong understanding of AI model lifecycle management and governance practices.

Responsibilities

• Provide independent second-line oversight and challenge of AI model risk management practices, validation outcomes, risk assessments, controls, and monitoring activities.
• Review medium- and high-risk AI initiatives to assess whether model risks have been identified, assessed, mitigated, monitored, and escalated.
• Evaluate AI/ML methodologies, model design, data quality, testing approaches, performance metrics, and monitoring practices.
• Assess risks associated with Generative AI, large language models, foundation models, retrieval-augmented generation (RAG), third-party AI solutions, and Agentic AI applications.
• Conduct risk-based reviews, thematic assessments, and sampling to identify emerging risks and portfolio-level concerns.
• Evaluate the quality and effectiveness of Line 1 validation, governance, monitoring, and risk management outcomes.
• Develop and communicate independent opinions, recommendations, and challenge positions with evidence and risk analysis.
• Produce executive-ready risk assessments, management reporting, thematic reviews, and governance committee materials.
• Translate complex technical findings into clear business, governance, and risk implications for senior stakeholders.
• Contribute to the enhancement of AI model risk management policies, training materials, and oversight practices.

Skills

AI risk oversight

Model risk management

Governance & risk reporting

Stakeholder challenge

Risk assessment

Education

Bachelor's degree in CS/Data Science/AI/Statistics/Math/Engineering or related

Tools

Python

SQL

R

Job description

Manulife is seeking an experienced Manager / Senior Manager, AI Model Risk Oversight & Challenge, to provide independent second-line oversight and effective challenge of AI model risk management practices across the enterprise. This role offers a unique opportunity to influence the safe and responsible adoption of AI by assessing the effectiveness of risk management, validation, monitoring, and governance activities for medium- and high-risk AI initiatives. The successful candidate will leverage strong AI, machine learning, and data science expertise to identify emerging risks, challenge technical and business stakeholders, and provide actionable insights to senior management and governance committees. Working at the forefront of Generative AI and Agentic AI oversight, this role will help shape how AI risks are understood, monitored, and managed across the organization.

Position Responsibilities:

• Provide independent second-line oversight and challenge of AI model risk management practices, validation outcomes, risk assessments, controls, and monitoring activities.
• Review medium- and high-risk AI initiatives to assess whether model risks have been appropriately identified, assessed, mitigated, monitored, and escalated.
• Evaluate AI and machine learning methodologies, model design, data quality, testing approaches, performance metrics, and monitoring practices.
• Assess risks associated with Generative AI, large language models, foundation models, retrieval-augmented generation (RAG), third-party AI solutions, and Agentic AI applications.
• Conduct risk-based reviews, thematic assessments, and sampling activities to identify emerging risks, recurring weaknesses, and portfolio-level concerns.
• Evaluate the quality and effectiveness of Line 1 validation, governance, monitoring, and risk management outcomes.
• Develop and communicate independent opinions, recommendations, and challenge positions supported by evidence and risk analysis.
• Produce executive-ready risk assessments, management reporting, thematic reviews, and governance committee materials.
• Translate complex technical findings into clear business, governance, and risk implications for senior stakeholders.
• Contribute to the continuous enhancement of AI model risk management policies, methodologies, training materials, and oversight practices.

Required Qualifications:

• 7+ years of relevant experience for Manager-level candidates or 10+ years for Senior Manager-level candidates.
• Bachelor's degree in Computer Science, Data Science, Artificial Intelligence, Statistics, Mathematics, Engineering, Risk Management, Business, or a related discipline.
• Experience in AI, Data Science, Machine Learning, Model Risk Management, Model Validation, Technology Risk, Analytics Risk, or related disciplines.
• Experience reviewing technical documentation, model validation results, testing evidence, monitoring outcomes, and risk assessments.
• Strong understanding of AI model lifecycle management, model risk concepts, governance practices, and control frameworks.
• Experience working with AI and machine learning solutions within financial services or another highly regulated industry.
• Demonstrated ability to challenge technical stakeholders and influence senior leaders.
• Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

Preferred Qualifications:

• Advanced understanding of AI Model Risk Management frameworks and model lifecycle governance.
• Experience assessing risks associated with Generative AI, large language models, foundation models, retrieval-augmented generation (RAG), and Agentic AI.
• Practical familiarity with Python, SQL, R, machine learning environments, or analytical tools.
• Experience conducting model reviews, validation activities, independent challenge, or technical risk assessments.
• Knowledge of responsible AI principles, explainability, fairness, bias management, robustness, and model monitoring practices.
• Familiarity with emerging regulatory requirements and industry standards relating to AI, model risk, and technology risk management.
• Experience preparing executive reporting, governance committee materials, or portfolio-level risk insights.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#Li-Hybrid

The role being advertised is an existing vacancy.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

Referenced Salary Location

Toronto, Ontario

Modalidades de Trabajo

Híbrido

Salary range is expected to be between

$113,000.00 CAD - $163,000.00 CAD

Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a [e-mail] para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con [e-mail] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.