Manager, Risk and Controls

Manulife; Montreal (administrative region); Hybrid; CAD 85,000 - 135,000; Full time

Benefits offered by this job

Health benefits

Pension plan

Flexible/Hybrid work options

Job summary

Manulife is seeking a Manager, Risk & Control Governance to provide leadership for Retirement Operations' risk and control activities. You will oversee the Operational Risk Management Framework, guide mitigation efforts, and collaborate with stakeholders to strengthen control environments across business units.

The role requires expertise in SOC1 controls, risk assessment, and quality management, with a focus on delivering actionable risk insights to senior leadership.

Qualifications

• 5+ years of experience in operational risk management, audit, internal controls, quality management, compliance, or a related discipline.
• Bilingualism (English and French) is an asset; in Québec proficiency in both languages will be required to support clients from various provinces outside of Quebec.
• Experience leading and developing employees in a professional environment.
• Strong understanding of operational risk management, internal controls, governance practices, and risk assessment methodologies.
• Experience supporting or overseeing RCSAs, risk events, corrective action plans, audit activities, or control programs.
• Knowledge of quality management programs, control monitoring, and continuous improvement practices.
• Experience supporting SOC1 controls, assurance programs, or similar control frameworks.
• Strong analytical, problem-solving, and stakeholder management skills.
• Excellent written and verbal communication skills, including the ability to influence and present to senior leaders.

Responsibilities

• Lead and develop a team responsible for risk and control governance activities across Retirement Operations
• Oversee execution of the Operational Risk Management Framework, including Risk and Control Self-Assessments (RCSAs), reportable events, corrective action plans (CAPs), and governance reporting
• Provide risk-based guidance to business leaders on operational risks, control effectiveness, remediation activities, and emerging risks
• Oversee Retirement Operations' SOC1 program, including control governance, deficiency assessment, remediation tracking, and overall program delivery
• Support the design, implementation, and monitoring of quality controls and quality management activities to strengthen the control environment
• Partner with business leaders, audit, and risk management teams to support audits, issue remediation, process improvements, and strategic initiatives
• Develop and present risk reporting, trends, and insights to support effective business decision-making

Skills

Operational risk management

Risk & control governance

Leadership

SOC1 controls

Stakeholder management

Quality management

Tools

Archer

GRC platforms

Job description

The Manager, Risk & Control Governance provides risk and control leadership to Retirement Operations business units and is responsible for overseeing the execution of key components of the Operational Risk Management Framework. This role partners closely with operational leaders to identify, assess, monitor, and remediate operational risks while supporting a strong control environment and risk-aware culture.

The successful candidate brings a strong understanding of operational risk management, internal controls, quality management programs, SOC1 controls, and business operations. They are a trusted advisor who can effectively partner with stakeholders, lead a team of risk professionals, and provide practical, risk-based guidance to support business objectives.

Position Responsibilities:

• Lead and develop a team responsible for risk and control governance activities across Retirement Operations

• Oversee execution of the Operational Risk Management Framework, including Risk and Control Self-Assessments (RCSAs), reportable events, corrective action plans (CAPs), and governance reporting

• Provide risk-based guidance to business leaders on operational risks, control effectiveness, remediation activities, and emerging risks

• Oversee Retirement Operations' SOC1 program, including control governance, deficiency assessment, remediation tracking, and overall program delivery

• Support the design, implementation, and monitoring of quality controls and quality management activities to strengthen the control environment

• Partner with business leaders, audit, and risk management teams to support audits, issue remediation, process improvements, and strategic initiatives

• Develop and present risk reporting, trends, and insights to support effective business decision-making

Required Qualifications:

• 5+ years of experience in operational risk management, audit, internal controls, quality management, compliance, or a related discipline

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

• Experience leading and developing employees in a professional environment

• Strong understanding of operational risk management, internal controls, governance practices, and risk assessment methodologies

• Experience supporting or overseeing RCSAs, risk events, corrective action plans, audit activities, or control programs

• Knowledge of quality management programs, control monitoring, and continuous improvement practices

• Experience supporting SOC1 controls, assurance programs, or similar control frameworks

• Strong analytical, problem-solving, and stakeholder management skills

• Excellent written and verbal communication skills, including the ability to influence and present to senior leaders

Preferred Qualifications:

• Experience within Retirement Operations or broader financial services operations

• Experience with Archer or other Governance, Risk, and Compliance (GRC) platforms

• Professional designations such as CPA, CIA, CRISC, or equivalent

• Experience working with regulatory, audit, or assurance functions

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

Referenced Salary Location

Waterloo, Ontario

Modalidades de Trabajo

Híbrido

Salary range is expected to be between

$85,300.00 CAD - $135,300.00 CAD

Benefits

• Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a [e-mail] para conocer el rango salarial correspondiente a tu ubicación.
• Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar.
• También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera.
• Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria.
• Si se está postulando para este puesto en los EE. UU., póngase en contacto con [e-mail] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .