Manager, Sales Coordination

National Bank of Canada; Edmonton; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and Family Assistance Program

Preferential banking services

Community initiatives involvement

Telemedicine service

Virtual sleep clinic

Job summary

A leading financial institution in Edmonton is seeking a Manager of Sales Coordination to lead a team supporting client success in equipment financing. The role involves optimizing business processes, managing risk, and fostering team development. Ideal candidates have 7+ years in financial services and strong leadership abilities. The position offers competitive compensation and a range of flexible benefits.

Qualifications

• 7+ years of experience in financial services, including leadership in business coordination.
• Advanced knowledge of equipment financing products and documentation.
• Strong understanding of taxability and invoice requirements.
• Proven ability to lead high-performing teams and manage change effectively.

Responsibilities

• Lead a team of business coordinators to deliver client service.
• Implement and optimize business processes for sales growth.
• Collaborate with cross-functional teams to manage risk.
• Coach and develop team members through regular feedback and performance management.
• Drive change initiatives and contribute to strategic projects to improve efficiency.
• Represent the team in enterprise-wide initiatives and report performance to leadership.

Skills

Leadership and coaching abilities

Problem-solving and analytical skills

Attention to detail and accuracy

Communication and interpersonal skills

Ability to manage multiple priorities

Adaptability and resilience

Change management

Multitasking

Education

Post-secondary education in Business Administration or Management

Job description

Overview

Manager, Sales Coordination within the Direct Sales, Equipment Finance team at NBC. This role leads a team that supports client success across Canada, drives operational excellence, and manages risk in equipment financing. You will help shape strategy, improve processes, and lead change while fostering a culture of collaboration, innovation, and inclusion.

You’ll be at the heart of a multi-billion dollar business line, shaping strategy and contributing to initiatives that enhance efficiency and client experience.

Your role

• Lead a team of business coordinators to deliver exceptional client service and operational support.
• Implement and optimize business processes that support sales growth and regulatory compliance.
• Collaborate with cross-functional teams to manage risk and ensure policy adherence.
• Coach and develop team members through regular feedback, training, and performance management.
• Drive change initiatives and contribute to strategic projects that improve efficiency and client experience.
• Represent the team in enterprise-wide initiatives and communicate performance metrics to leadership.

Your team

The Direct Sales team is made up of professionals who work collaboratively to support equipment financing across Canada. You’ll report to the Regional Sales Director and work closely with leaders in credit, operations, legal, and finance. Our team emphasizes innovation, agility, and continuous improvement.

NBC values continuous development and internal mobility. Our personalized training programs, based on experiential learning, help you master your role and expand your expertise. You’ll have access to tools like the Data Academy, language training, Harvard Learning Center, coaching, and mentoring support.

Your profile

• Post-secondary education in Business Administration or Management, or equivalent experience.
• 7+ years of experience in financial services, including leadership in business coordination, credit support, or sales operations.
• Advanced knowledge of equipment financing products, documentation, and regulatory requirements.
• Strong accounting acumen and understanding of taxability and invoice requirements.
• Proven ability to lead high-performing teams and manage change effectively.

Soft skills to highlight in your application

• Strong leadership and coaching abilities
• Excellent problem-solving and analytical skills
• High attention to detail and accuracy
• Exceptional communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment
• Adaptability and resilience in the face of change

Your benefits

In addition to competitive compensation, you’ll be eligible for a wide range of flexible benefits to promote wellbeing for you and your family.

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Opportunities to get involved in community initiatives
• Telemedicine service
• Virtual sleep clinic

We offer a dynamic work environment with collaboration tools and regular opportunities for feedback and growth. We are committed to accessibility and an inclusive, barrier-free workplace.