Manager, Sales

Holt, Renfrew & Co.; Vancouver; On-site; CAD 70,000 - 100,000; Full time

Job summary

Holt Renfrew is seeking a Sales Manager to lead a dynamic team dedicated to delivering exceptional customer experiences in a luxury retail setting. The ideal candidate will bring extensive supervisory experience, a proven sales track record, and a passion for the luxury fashion industry. This role involves not only achieving sales targets but also fostering an engaging workplace culture and maintaining high service standards.

Benefits

Employee discount

Health & Dental benefits

Tuition assistance

Qualifications

• 5+ years supervisory experience in sales.
• Proven track record of exceeding sales targets.
• Experience in a luxury retail environment preferred.

Responsibilities

• Achieve sales targets and resolve customer issues.
• Recruit and onboard talented team members.
• Model leadership behaviors and maintain health & safety.

Skills

Leadership

Communication

Customer Service

Job description

time left to apply End Date: July 25, 2025 (30+ days left to apply)

job requisition id R2000572422

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

TheSales Managerleads a team of sellers that drive the customer experience and achieve all sales targets while providing an engaging employment experience.

Specific responsibilities include (but are not limited to) the following:

• Achieve sales targets for the area of responsibility
• Achieve customer service targets and resolve difficult customer issues
• Recruit, select, hire and on-board the best talent
• Lead, motivate, and retain a team of high-performing employees
• Work in collaboration with other store managers to deliver seamless sales/service to customers
• Communicate standards, parameters and performance goals to employees and provide coaching to behaviours that help achieve success
• Model leadership behaviours that promote a culture of open communication, employee development and trust
• Maintain all Health & Safety practices to code
• Oversee Designated Sales Associate / Designated Sales Consultant (DSA/DSC) program within the areas assigned; partner with vendor on PKs, goals, etc.
• Recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming employees
• Lead team to develop, maintain and grow an active store client base
• Implement customer relationship and Loyalty management programming
• Serve as manager-in-charge (MIC) of the store as required
• Maintain high standards of merchandise presentation at all times
• Regularly evaluate inventory performance and develop strategies for improvement
• Participate in and influence the development of store seasonal plans
• Identify opportunities to drive business
• Manage payroll expense while offering appropriate levels of coverage at all times to meet business needs
• Maintain day-to-day operational awareness of leased businesses within area to ensure seamless customer service
• Comply with all Health & Safety policies and requirements
• Ensure compliance with privacy policies, regulations, and cyber security measures.

The ideal candidate:

• 5 + years supervisory experience with accountability for driving sales
• Proven track record of exceeding sales and profit targets
• Early adopter / change initiator
• Retail selling experience in a luxury environment preferred.

The measures of success:

• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals
• Feedback from internal and external clients

#RSSJ

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [e-mail] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range / Échelle salariale à l’embauche :Minimum Wage / Salaire MinimumFinal compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount. / La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement et notre très convoitée remise d'employé.

Who We Are

We are Canada’s FASHION and LIFESTYLE retailer, providing a strong trusted voice in the global fashion world on behalf of Canadian customers.

We are the curators of EXTRAORDINARY products that INSPIRE our customers and are respectful of both people and planet.

We provide personal service and experiences to empower our customers and colleagues to find the truest expression of themselves and create JOY in doing so.

We are committed to creating and inspiring a more SUSTAINABLE future for all. We aim to IGNITE the possibility of POSITIVE CHANGE.

What Makes Us Unique

No other brand has this combination of traits, and they give us our strong point of view and set us apart.

Magenta

Own and elevate Magenta so that it is synonymous with the brand.

Canadian

Be proud and make Canadians proud of who we are by representing a modern Canada, its values, its people, and its ethos on the global retail stage.

Sustainability

Be a leader in sustainability and ignite the possibility of positive change in others. Build loyalty by being known as a trusted brand that cares for its customers, colleagues, communities, as well as the planet.

Personal Service

Deliver the highest quality of service, not just to our most valuable customers, but to all guests of Holts.

How We Do It

Our reach may be global, but our Values remain proudly Canadian. They are meaningful to us and guide how we work together and interact with our communities.

Warmth

Be open, welcoming, and respectful to others.

Unity

We are one team, one community, sharing one planet.

Passion

Passion is what drives us to be curious and think creatively.

We constantly encourage ourselves to be better.