Manager, Risk

SE Health; Markham; Hybrid; CAD 72,000 - 91,000; Full time

Benefits offered by this job

Total rewards

Hybrid work

Inclusive culture

Job summary

SE Health is seeking a Manager, Risk to oversee risk management across the organization. You will identify, assess, mitigate, monitor, and report risks, incidents, and safety trends, reporting to the Risk Director. You’ll lead education to promote risk-informed decision making and a culture of transparency.

The role requires a Master’s degree and 4–6 years in healthcare risk/incident management, with strong analytics and communication skills. Hybrid work and total rewards are offered.

Qualifications

• Master’s degree in Health Administration, Business Administration, Quality and Patient Safety, Risk Management, or related healthcare field.
• Regulated healthcare professional in good standing with the applicable regulatory college preferred.
• 4–6 years of progressive experience in healthcare incident/risk management, patient safety, quality, or related field.
• Experience supporting enterprise risk management programs and frameworks in healthcare.
• Strong analytical skills to interpret data and develop actionable reports.
• Excellent written and verbal communication for diverse audiences.

Responsibilities

• Oversee day-to-day risk management processes across the organization.
• Identify, assess, mitigate, monitor, and report organizational risks.
• Monitor risk mitigation plans and track progress.
• Coordinate ERPP activities and continuity planning.
• Lead investigations of high-risk incidents and root cause analyses.
• Develop risk program tools and resources and administer risk systems.
• Promote risk awareness and risk-informed decision making.
• Deliver risk education and training for staff; foster just culture and psychological safety.

Skills

Healthcare risk

Data analysis

Incident management

Root cause analysis

Communication

Travel willingness

Education

Master’s degree in health admin

Tools

Microsoft Office

Risk management systems

Job description

Position Summary

The Manager, Risk will be responsible for day-to-day oversight of the risk management processes across the organization. Reporting to the Risk Director, the Manager works collaboratively with the enterprise to identify, assess, mitigate, monitor, and report on organizational risks.

Primary Accountabilities

Enterprise Risk Management

• Support inputs and analysis of risks/incidents to inform the broader risk registry through identification, assessment, monitoring, and reporting of enterprise-level risks.
• Monitor risk mitigation plans and track progress.
• Responsible for oversight of the Emergency Response and Preparedness Plan (ERPP) including coordination of organizational activities and continuity plans.

Risk Management

• Responsible for operationalizing and maintaining the organization’s risk management program.
• Develop and maintain risk program tools and resources.
• Responsible for the administration of risk utilizing the risk system to ensure processes and procedures are followed.
• Responsible for reviewing, prioritizing, assigning and escalating incidents and risks in the risk system.
• Conduct and/or lead investigations of high-risk incidents and complaints, as appropriate.
• Conduct root cause analyses and identify system-level contributing factors and mitigation strategies, as appropriate.
• Responsible for coordinating risk reviews.
• Responsible for analyzing risk and incident data to identify trends related to complaints, critical incidents, and adverse events.
• Monitor trends to identify and mitigate safety, and operational risks.
• Identify opportunities to strengthen risk management processes, systems, and reporting mechanisms.

Education and Risk Culture

• Promote risk awareness and risk-informed decision-making throughout the organization.
• Develop and deliver education and training for staff related to risk and incident management principles, assessment, and reporting requirements.
• Foster culture of transparency, accountability, continuous improvement with an emphasis on just culture and psychological safety.

Qualifications & Experience

• Master’s degree in Health Administration, Business Administration, Quality and Patient Safety, Risk Management, or a related healthcare field required.
• Regulated healthcare professional in good standing with the applicable regulatory college preferred.
• Minimum 4-6 years of progressive experience in healthcare incident management, risk management, patient safety, quality, or a related field.
• Experience supporting enterprise risk management programs, frameworks, and organizational risk initiatives within a healthcare environment.
• Demonstrated experience conducting risk assessments, investigations, incident reviews, and root cause analyses to identify contributing factors and recommend corrective actions.
• Knowledge of healthcare risk management principles, patient safety practices, quality improvement methodologies, and regulatory requirements.
• Strong analytical skills with the ability to interpret data, identify trends, and develop meaningful reports and recommendations.
• Exceptional written and verbal communication skills with the ability to prepare clear reports, documentation, and presentations for a variety of audiences.
• Strong critical thinking and problem-solving abilities, with sound judgment and decision-making skills.
• Proven ability to manage competing priorities, respond effectively in a fast-paced environment, and adapt to changing organizational needs.
• Experience supporting incident investigations and facilitating follow-up actions to improve organizational learning and risk mitigation.
• Proficiency with Microsoft Office applications, including Word and Excel, as well as risk management and reporting systems.
• Strong attention to detail and commitment to accuracy, confidentiality, and continuous improvement.
• Demonstrated ability to build collaborative relationships and work effectively with clinical, operational, and corporate stakeholders.
• Commitment to continuous learning and professional development within healthcare risk management and patient safety practices.
• Valid driver’s license and the ability to travel is a requirement.

Why join SE Health?

• Competitive Total Rewards So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
• Flexibility & Belonging Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.
• Innovative

At SE, we are always looking for new, innovative ways to improve. You’ll be encouraged and supported to identify and make improvements to the way we do our work. As a social enterprise, we support research into Senior’s Health and Aging.

• Purpose & Impact Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
• Growth That Meets Your Ambition Access tuition support, training and meaningful career pathways across a growing, future-focused organization.

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

Accessibility

If you require accommodations due to illness or disability, please contact Talent Acquisition at [e-mail].

AI and Compensation Details

We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition. The total target compensation for this position is $72,000 - $91,000. The compensation offered is determined based on the successful candidate’s relevant experience, skills, and competencies, taking into consideration internal equity.