Program Implementation Manager

Saint Elizabeth; Markham; Hybrid; CAD 72,000 - 91,000; Full time

Benefits offered by this job

Hybrid work

Tuition support and training

Pension and benefits

Job summary

SE Health in Canada seeks a Program Implementation Manager to plan and execute the rollout of new programs and initiatives into BAU. You will coordinate with operational leaders, delivery teams and partners to ensure readiness, handover and early stabilization of solutions.

In this role you will manage end-to-end implementation, establish governance and integrated plans, drive milestones with cross-functional owners, and support continuous improvement of processes and tools within a national

Qualifications

• Bachelor’s degree in Business, Management, Engineering, Information Systems, or a related discipline (or equivalent experience).
• 4–7 years of experience in program, project, or implementation management roles.
• Demonstrated experience leading implementation or transition of programs into BAU.
• Experience coordinating cross-functional teams in a matrix environment.
• Experience supporting readiness, transition, and early stabilization activities.

Responsibilities

• Plan and execute end-to-end implementation for new programs, services, or initiatives.
• Establish implementation governance, roles, and responsibilities with partners.
• Develop and coordinate integrated implementation plans and schedules.
• Drive execution through functional owners to achieve milestones and deliverables.
• Document operational processes, workflows, and quality plans for implemented programs.
• Lead readiness reviews prior to operational release and address gaps as required.
• Participate in governance and status forums.

Skills

Execution planning

Delivery management

Cross-functional coordination

Communication

Problem solving

Attention to detail

Education

Bachelor’s degree in Business, Management, Engineering, Information Systems, or a related discipline

Tools

PMP

Agile or Scrum certification

Job description

Position Summary:

The Program Implementation Manager is responsible for planning and executing the implementation and transition of new programs, services, and operational initiatives into Business‑As‑Usual (BAU). The role ensures that implementations are delivered in a structured, coordinated, and operationally ready manner, with a strong focus on readiness, handover, and early stabilization.

Working closely with operational leaders, delivery teams, and cross‑functional partners, the Program Implementation Manager manages implementation activities across the full lifecycle from initiation through transition and close‑out, ensuring solutions are embedded consistently and sustainably within operations.

Key Accountabilities:

• Implementation Requirements & Readiness Planning
  • Gather and assess implementation requirements from business, operational, and delivery teams.
  • Support clarity of implementation objectives, scope, assumptions, constraints, and dependencies.
  • Ensure readiness considerations are identified early to support effective transition into BAU
• Operational Solution Alignment
  • Ensure operational solutions, processes, and deliverables are clearly defined and aligned to intended operational outcomes.
  • Work with operational leaders to confirm readiness across people, processes, tools, and capacity.
  • Support alignment between delivery outputs and operational expectations
• Program Implementation Execution
  • Lead end‑to‑end implementation execution for new programs, services, or operational initiatives.
  • Establish implementation governance, roles, and responsibilities in collaboration with operational and delivery partners.
  • Develop, maintain, and coordinate integrated implementation plans and schedules.
  • Drive execution through functional owners to ensure milestones and deliverables are achieved.
  • Ensure operational processes, workflows, and quality plans are documented for implemented programs.
  • Support readiness reviews prior to operational release and address gaps as required.
  • Participate in implementation‑related governance and status forums
• Transition to Operations & Stabilization
  • Lead structured handover of implemented programs into BAU operations.
  • Ensure early‑life operational support and stabilization activities are completed.
  • Establish operational ownership and confirm ongoing accountability.
  • Document lessons learned and improvement opportunities following implementation
• Advisory Support & Continuous Improvement
  • Provide implementation insights, risks, and recommendations to leadership as required.
  • Contribute to refinement of implementation, transition, and readiness practices within OPE.
  • Support continuous improvement of tools, templates, and execution approaches

Knowledge, Skills and Abilities

• Bachelor’s degree in Business, Management, Engineering, Information Systems, or a related discipline (or equivalent experience)
• 4–7 years of experience in program, project, or implementation management roles.
• Demonstrated experience leading implementation or transition of programs, services, or operational initiatives into BAU.
• Experience coordinating cross‑functional teams in a matrix environment.
• Experience supporting readiness, transition, and early stabilization activities
  

Additional Skills/Abilities Required

• Certifications (Preferred):
  • PMP (Project Management Professional) or equivalent.
  • Agile or Scrum certification is considered an asset
• Additional Skills / Core Capabilities:
  • Strong execution planning and delivery management skills.
  • Ability to lead through influence in complex, cross‑functional environments.
  • Strong communication and coordination skills.
  • Practical problem‑solving ability in implementation and transition contexts.
  • High attention to detail and strong follow‑through
    

Why join SE Health?

• Competitive Total Rewards
  So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
• Flexibility & Belonging
  Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.
• Purpose & Impact
  Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.

• Growth That Meets Your Ambition
  Access tuition support, training and meaningful career pathways across a growing, future-focused organization.

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

Accessibility: If you require accommodations due to illness or disability, please contact Talent Acquisition at [e-mail].

AI and compensation details: We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition. The total target compensation for this position is $72,000 - $91,000. The compensation offered is determined based on the successful candidate’s relevant experience, skills, and competencies, taking into consideration internal equity