Manager, Risk

SEHC; Markham; Hybrid; CAD 72,000 - 91,000; Full time

Benefits offered by this job

Competitive total rewards

Hybrid work arrangement

Tuition support and career pathways

Job summary

SE Health is seeking a Manager, Risk to oversee enterprise risk management, incident reviews, and reporting. Reporting to the Risk Director, you will collaborate across the organization to identify, assess, mitigate, monitor and report on risks.

The ideal candidate holds a Master’s degree in a healthcare-related field, 4–6 years in risk/quality roles, strong analytical and communications skills, and the ability to travel. A hybrid work arrangement and competitive benefits are offered.

Qualifications

• Master's degree in Health Administration or related field required.
• Minimum 4–6 years of healthcare incident management or risk management experience.
• Experience supporting enterprise risk management programs and investigations within healthcare.

Responsibilities

• Oversee risk management processes day-to-day across the organization.
• Monitor risk mitigation plans and track progress.
• Coordinate ERPP and continuity planning activities.
• Operationalize and maintain the organization’s risk management program.
• Develop and maintain risk program tools and reporting resources.
• Review, prioritize, and escalate incidents in the risk system.
• Lead investigations of high-risk incidents and root cause analyses.
• Analyze risk data to identify trends and inform improvements.
• Identify opportunities to strengthen risk processes and reporting.

Skills

Analytical thinking

Risk assessment

Root cause analysis

Regulatory knowledge

Communication skills

Problem-solving

Collaboration

Education

Master's degree in Health Administration, Business Administration, Quality and Patient Safety, Risk Management, or related healthcare field

Tools

Microsoft Word

Microsoft Excel

Risk management systems

Job description

The Manager, Risk will be responsible for day-to-day oversight of the risk management processes across the organization. Reporting to the Risk Director, the Manager works collaboratively with the enterprise to identify, assess, mitigate, monitor, and report on organizational risks.

Primary Accountabilities:

• Support inputs and analysis of risks/incidents to inform the broader risk registry through identification, assessment, monitoring, and reporting of enterprise-level risks.
• Monitor risk mitigation plans and track progress.
• Responsible for oversight of the Emergency Response and Preparedness Plan (ERPP) including coordination of organizational activities and continuity plans.
• Responsible for operationalizing and maintaining the organization’s risk management program.
• Develop and maintain risk program tools and resources.
• Responsible for the administration of risk utilizing the risk system to ensure processes and procedures are followed.
• Responsible for reviewing, prioritizing, assigning and escalating incidents and risks in the risk system.
• Conduct and/or lead investigations of high-risk incidents and complaints, as appropriate.
• Conduct root cause analyses and identify system-level contributing factors and mitigation strategies, as appropriate.
• Responsible for analyzing risk and incident data to identify trends related to complaints, critical incidents, and adverse events.
• Monitor trends to identify and mitigate safety, and operational risks.
• Identify opportunities to strengthen risk management processes, systems, and reporting mechanisms.

Education and Risk Culture

• Promote risk awareness and risk-informed decision-making throughout the organization.
• Develop and deliver education and training for staff related to risk and incident management principles, assessment, and reporting requirements.
• Foster culture of transparency, accountability, continuous improvement with an emphasis on just culture and psychological safety.

Qualifications & Experience:

• Master's degree in Health Administration, Business Administration, Quality and Patient Safety, Risk Management, or a related healthcare field required.
• Regulated healthcare professional in good standing with the applicable regulatory college preferred.
• Minimum 4-6 years of progressive experience in healthcare incident management, risk management, patient safety, quality, or a related field.
• Experience supporting enterprise risk management programs, frameworks, and organizational risk initiatives within a healthcare environment.
• Demonstrated experience conducting risk assessments, investigations, incident reviews, and root cause analyses to identify contributing factors and recommend corrective actions.
• Knowledge of healthcare risk management principles, patient safety practices, quality improvement methodologies, and regulatory requirements.
• Strong analytical skills with the ability to interpret data, identify trends, and develop meaningful reports and recommendations.
• Exceptional written and verbal communication skills with the ability to prepare clear reports, documentation, and presentations for a variety of audiences.
• Strong critical thinking and problem-solving abilities, with sound judgment and decision-making skills.
• Proven ability to manage competing priorities, respond effectively in a fast-paced environment, and adapt to changing organizational needs.
• Experience supporting incident investigations and facilitating follow-up actions to improve organizational learning and risk mitigation.
• Proficiency with Microsoft Office applications, including Word and Excel, as well as risk management and reporting systems.
• Strong attention to detail and commitment to accuracy, confidentiality, and continuous improvement.
• Demonstrated ability to build collaborative relationships and work effectively with clinical, operational, and corporate stakeholders.
• Commitment to continuous learning and professional development within healthcare risk management and patient safety practices.

Valid driver's license and the ability to travel is a requirement.

• Competitive Total Rewards
  So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
• Flexibility & Belonging
  Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.

• Purpose & Impact
  Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.

Growth That Meets Your Ambition
Access tuition support, training and meaningful career pathways across a growing, future-focused organization.

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We're All In Together.

Accessibility

If you require accommodations due to illness or disability, please contact Talent Acquisition at [e-mail].

AI and compensation details:

We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition. The total target compensation for this position is $72,000 - $91,000. The compensation offered is determined based on the successful candidate’s relevant experience, skills, and competencies, taking into consideration internal equity.