Manager, Retail Sales

Warner Music Group; Toronto; Presencial; CAD 62.000 - 69.000; A tiempo parcial

Descripción de la vacante

Warner Music Group is seeking a Manager, Retail Physical Sales (Independent Contract) to drive growth in Canada’s physical music retail channels. You will manage key retail accounts, optimize revenue, and lead strategic campaigns across major retailers.

The role requires 5+ years in key account management, strong negotiation, and expertise in Vendor Central. Office presence is four days weekly in Toronto, with a 37.5-hour workweek and an hourly rate of $45–$50.

Formación

• At least 5 years experience of key account management with national retailers or major retailers.
• Strong understanding of retail mechanics: trade terms, co-op, returns and consignment.
• Excellent interpersonal, communication, presentation, and negotiation skills.
• Able to negotiate with senior buyers and category managers.
• Advanced Excel skills; BI tools like Power BI or Tableau are an asset.

Responsabilidades

• Support the Director of Physical Sales in driving growth across physical music retail channels in Canada.
• Serve as primary contact for key retail accounts (Walmart, Amazon, Isotope Music, Sunrise Records, Indigo, London Drugs).
• Build and sustain long-term retail partnerships with account management and revenue optimization.
• Analyze Amazon Vendor Central operations and management.
• Deliver revenue targets and forecast monthly sales; identify risks and opportunities.
• Develop and execute strategic sales and marketing campaigns to expand shelf space.
• Oversee end-to-end setup for new releases in retailer specs.
• Coordinate with Operations to maintain stock and maximize order fulfillment.

Conocimientos

Key account management

Retail partnerships

Negotiation

Advanced Excel

Power BI

Herramientas

Vendor Central

Power BI

Tableau

Descripción del empleo

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses: Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future. Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans. Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises. WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences. Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.

Job Details

Job Title: Manager, Retail Physical Sales (Independent Contract)
Start Date: December - Mid January
Reports To: Director, Physical Sales
Department: Sales
Location: Toronto, Ontario, Canada
Job Type: 12 Month Independent Contract, 37.5 hours/week
Pay Rate: $45.00 - $50.00/hour

Role Overview

The purpose of the Manager, Retail Physical Sales role is to drive the growth of the company's physical sales business in Canada by managing key retail partnerships, maximizing revenue, and executing strategic sales campaigns.

Responsibilities

• Support the Director of Physical Sales in driving growth across physical music retail channels in Canada.
• Serve as the primary WMC contact for key retail accounts, including Walmart, Amazon, Isotope Music, Sunrise Records, Indigo, and London Drugs.
• Build and sustain long-term retail partnerships, providing account management and revenue optimization.
• Act as the subject matter expert on Amazon Vendor Central operations and management.
• Deliver revenue targets across assigned accounts, proactively developing opportunities to exceed annual budget goals.
• Provide accurate monthly sales forecasting and identify potential risks and growth opportunities.
• Develop, negotiate, and execute strategic sales and marketing campaigns to expand shelf space and increase market share across front-line and catalogue releases.
• Oversee the end-to-end solicitation and setup process for new releases in line with retailer specifications.
• Collaborate with WMC Operations to maintain optimal inventory levels, maximize order fulfillment rates, and resolve delivery issues.
• Manage consignment inventory balances, conducting quarterly productivity reviews and return reconciliations to minimize obsolescence.
• Analyze retail POS data to evaluate sell-through trends and identify reorder opportunities.
• Partner with leadership to refine physical sales strategy and explore innovative growth avenues.
• Leverage artist promotional opportunities, tours, and publicity events to drive incremental retail sales.

Qualifications

• At least 5 years experience of key account management with national retailers, preferably music, entertainment or CPG.
• Working knowledge of retail mechanics: trade terms, co-op, returns and consignment, and Vendor Central.
• Excellent interpersonal, communication, presentation, and negotiation skills.
• A track record of negotiating with senior buyers and category managers.
• Analytical and strategic thinker that can see the bigger picture with Advanced Excel.
• A BI tool like Power BI or Tableau is an asset.
• Prior experience working in the music or similar industry.

Company Culture

As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands. Together, we are Warner Music Group: Independent Minds. Major Sound.

Equal Opportunity & Diversity

We are an equal opportunity employer that is committed to inclusion and diversity and will not discriminate against an applicant or employee on the basis of race, religious beliefs, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, age, record of offences, marital status, family status, or any other protected grounds under applicable legislation.

Accommodations

We are committed to working with and providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application or employment process, please send an e‑mail to [e-mail] and let us know the nature of your request and your contact information.

Office Presence

This position will require being in the office 4 days a week. We believe that an in-office presence is critical for talent development, collaboration and building strong relationships. 4 days per week in the office.