Manager, Regulatory Compliance

Shinhan Bank Canada; Toronto; On-site; CAD 110,000 - 160,000; Full time

Job summary

Shinhan Bank Canada in Toronto is seeking a Manager, RegulatoryCompliance (RCM) to lead regulatory governance, policy development and program oversight within a dynamic banking environment. You will drive compliance initiatives, coordinate policy updates and oversee reporting to the CCO and senior management.

The role requires strong communication, confidentiality, and the ability to translate complex regulations into practical controls.

Qualifications

• Bachelor’s degree or graduate degree in business, finance, or law
• 5–10 years of compliance experience in a financial services institution
• Experience in corporate policy writing and auditing
• Demonstrated writing and verbal communication skills
• Ability to handle highly confidential information
• CIPP/C is an added advantage

Responsibilities

• Monitor regulatory updates and advise business units of new requirements
• Design and develop policies to comply with governance and privacy programs
• Assist in enterprise-wide monitoring, testing, and reporting
• Review contracts and maintain high-risk records
• Prepare quarterly and annual compliance reports and communicate with regulators
• Provide training and update compliance materials
• Coordinate attestations from Board and senior management
• Respond to external requests and maintain regulatory documentation

Skills

Policy development

Risk management

Project management

Regulatory knowledge

Canadian law

Local market knowledge

Compliance mindset

Administration skills

Education

Bachelor’s or graduate degree in business, finance, or law

Job description

Job Description

Posted Tuesday, July 14, 2026 at 4:00 AM

Shinhan Bank Canada (SHBC) is part of the global Shinhan Financial Group, one of South Korea's leading financial institutions. At SHBC, we provide a full range of financial services including everyday banking, mortgages and loans - delivered with deep local expertise and global insight.

Join a workplace where your contributions are valued and your professional development supported. At SHBC, you'll be part of a collaborative culture where every voice matters and your efforts directly impact the communities we serve.

The Manager, RegulatoryCompliance (RCM) will report directly to and assist the Director, Compliance (RCM) in matters relating to applicable laws and regulations such as the Bank Act (BA); OSFI Guidelines - E-13, Corporate Governance, etc.; FCAC Regulations including Financial Consumer Protection Framework (FCPF); Personal Information Protection and Electronic Documents Act (PIPEDA); CDIC Deposit Insurance Information By-law; Income Tax Act; and Proceeds of Crime (Money Laundering) and Terrorist Financing Regulation (PCMLTFR) including FINTRAC Guidelines.

Key Responsibilities & Accountabilities

• Establish, manage and monitor Ethidex by uploading periodic Ethidex updates promptly, and notifying each business unit; documenting and completing timely reconciliation between Compliance regulatory website monitoring and regulatory updates received from Ethidex; and by performing and documenting operational effectiveness of the assigned RCM Compliance control objectives with evidence based self-assessments
• Identify new or changing regulations applicable to the Bank by regularly monitoring websites for significant changes in legislation and advising business units of new/revised regulatory requirements; conduct risk assessment of new or changing regulations
• Design and develop policies and procedures to comply with the RCM, FCPF and Privacy Compliance programs
• Assist Director, Compliance (RCM) in conducting enterprise-wide independent monitoring and testing, and in oversight of Bank's FCPF, Privacy and RCM Framework
• Review Contracts, Terms and Conditions, Agreements, other official forms, and maintain an up-to-date centralized list of all arrangements identified as high risk or critical
• Monitor, review and log/record customers' complaints as required under FCPF
• Submit periodic regulatory returns to regulators, reporting accurately and in a timely manner and serve as a liaison between the CCO and FCAC
• Periodically update Compliance training material and conduct training to employees
• Obtain applicable annual attestation and related party questionnaire from all members (Board of Directors) and senior management (SMs)
• Monitor and manage any litigations, claims and official requests such as Court orders and external letters from the CRA, Police and/or other law enforcement
• Support the preparation of the CCO Reports to the Board Committee (GCRC) and to Senior Management - quarterly and annual RCM Compliance Reports including consolidation of Ethidex Remedial Action Plan
• Ensure timely communication and reporting on RCM Compliance matters to the Parent Bank
• Monitor the Bank's internal policies and procedures for review and update and upload onto S-BASIC
• Support the Director, Compliance (RCM) and promptly complete ad hoc duties, as assigned from time to time

Job Requirements

Education Requirements: Bachelor’s Degree or graduate degree required (Business, finance, law or related field)

Work Experience Requirements: 5-10 years' experience working in Compliance in a financial services institution is required for this position. Legal background is considered a significant asset.

• Demonstrated written and verbal skills essential for this role
• Experience in corporate policy writing and auditing preferred
• Demonstrated experience working with highly confidential information
• Strong time management skills – able to effectively prioritize work assignments
• Ability to effectively present findings and recommendations; recognizing when matters require escalation to the management
• CIPP/C (Certified Information Privacy Professional/Canada) is an added advantage

Knowledge & Skills

• Knowledge of administration processes, practices and procedures
• Planning and organizing
• Risk, compliance and audit mindset
• Canadian laws and regulations
• Local market knowledge
• Knowledge of policy development processes
• Project management
• Specialized subject matter expertise and knowledge

At Shinhan Bank Canada, we are committed to creating and maintaining a diverse, inclusive and accessible workplace. We believe that a collaborative and diverse team strengthens our organization and reflects the communities we proudly serve. You will be supported and empowered to realize your full potential as we work together to shape the future of banking. Our recruitment process is designed to be fair and inclusive. If you require accommodation at any stage of the hiring process, please let us know - we will work with you to meet your needs.

Only candidates selected for an interview will be contacted.