Manager Quality Management

Fastfrate Group; Calgary; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading transportation services provider in Calgary is seeking a Terminal Manager to ensure operational efficiency and quality service. The role involves managing daily operations, mentoring staff, and implementing best practices. Ideal candidates will have management experience and knowledge of the transportation industry.

Qualifications

• Management level experience leading a team preferred.
• Previous experience with dispatch / call center environment an asset.

Responsibilities

• Manage overall operations on the cross dock, dispatch, and warehouse.
• Maintain and execute daily operation plans for accuracy and efficiency.
• Respond to complaints thoroughly and accurately.

Skills

Quality Orientation

Time Management

Creative and Innovative Thinking

Planning and Organizing

Staff Management

Education

Manager / Supervisor Training Program

Tools

Outlook

Excel

Word

Job description

Fastfrate Group has been providing industry-leading transportation services for more than 50 years. This evolution allows us to offer customers a full suite of asset-based transportation including over-the-road, cross-border, intermodal LTL and TL, drayage and transload, warehousing, distribution, logistics services and final mile. Fastfrate Group is looking for a Terminal Manager who will be responsible for ensuring smooth and efficient functions for the company through maintaining and adhering to strict management and communication processes. You will be accountable for managing all facets of the business through process management utilizing all resources made available. You will also mentor your team members, find ways to increase quality of customer service and implement best practices across all levels. Quality Orientation Time Management Creative and Innovative Thinking Planning and Organizing Staff Management Manages the overall operations on the cross dock, dispatch and warehouse communication processes, procedures, and people Manage within or exceed the established cost and productivity targets. Liaison with Senior Management on a daily basis Maintain and execute the daily operation plan to ensure accuracy, efficiency, and timeliness of all freight. Maintain scheduling, discipline, and performance management for the employees in the operational process. Create and change schedules as dictated by demand and performance. Create and maintain logs necessary to perform quick checks and assessments to ensure the highest quality. Respond to complaints with thoroughness and accuracy. Adhere to corporate and departmental policies and procedures Completion of all required training through Carriers Edge (Manager / Supervisor Training Program) Management level experience leading a team preferred Previous experience with dispatch / call center environment an asset Transportation industry knowledge and experience an asset (i.e., shipping / receiving, scheduling, freight negotiations and regulatory requirements) Computer skills - Outlook, Excel, Word Flexible, able to deal with change Profit and Loss / General ledger proficiency

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Manager Quality • Calgary, AB, Calgary Census Division, AB; Alberta, Canada