Manager, Quality and Performance

Paladin-Airport-Security-Services; Winnipeg; On-site; CAD 90,000 - 120,000; Full time

Job summary

Paladin Airport Security Services is seeking a Manager, Quality and Performance based out of Winnipeg for a 1-year term. You will lead the regional QA program, ensuring audits, regulatory compliance, and adherence to CATSA/PASS standards.

Reporting to the Regional Manager, Compliance, you will coach and mentor SDMs, manage teams, drive performance improvements, and travel within the region to conduct audits.

Qualifications

• Bachelor’s degree in business administration, business management, or related field.
• Advanced degree or professional certification in training or quality assurance is preferred.
• Minimum of 5 years of progressive operational leadership experience in aviation security, quality assurance, compliance or related regulated industry.
• Experience conducting audits.
• Experience in a multi-unionized workforce.

Responsibilities

• Lead the execution of the Annual Quality Assurance Plan and support its continuous refinement.
• Directly manage Facilitator and Compliance teams.
• Conduct regular performance reviews and establish development plans, providing coaching and mentorship to SDMs, regarding operational oversight, report writing, observation techniques, performance management and documentation quality.
• Promote collaboration between Compliance Officers, SDMs and other departments.
• Evaluate the effectiveness of frontline staff through direct observation and coaching opportunities.
• Develop corrective action/coaching plans to improve operational effectiveness.
• Conduct Quality Assurance audits to verify compliance with regulatory standards and adherence to CATSA/PASS standards and policies.
• Monitor quality and performance metrics to identify recurring trends or issues.
• Provide recommendations to the Regional Manager, Compliance to enhance operational performance.
• Collaborate with CATSA on compliance trends to ensure alignment between regional and local practices and client expectations.
• Travel regularly throughout the region to complete operational and quality assurance audits.

Skills

Auditing

Leadership

Quality Assurance

Regulatory Compliance

Training Development

MS Office

French (language)

Education

Bachelor’s degree in business administration / related field

Advanced degree or professional certification in training or quality assurance

Tools

MS Office Suite

Job description

The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! If this sounds like a team that you'd like to join, we want to meet you!

La différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux, Responsable, Respectueux et Exceptionnel, et à rendre le monde plus sûr et plus convivial parce que nous "Nous soucions"! Si cela vous semble être une équipe à laquelle vous aimeriez vous joindre, nous voulons vous rencontrer!

Job Skills / Requirements

We are recruiting Managers, Quality and Performance based out of the Winnipeg Airport for a 1-year term position.

What does the Manager, Quality and Performance do?

The Manager, Quality and Performance is responsible for the operational delivery of Paladin’s regional Quality Assurance and Performance Management Program. The role is responsible for ensuring compliance with regulatory standards and adherence to CATSA/Paladin’s standards and policies through audits, operational oversight, coaching, and continuous performance improvement.

Reporting to the Regional Manager, Compliance, this position provides direct leadership to Compliance Officers and Facilitators while coaching and mentoring Services Delivery Managers (SDM):

• · Lead the execution of the Annual Quality Assurance Plan and support its continuous refinement.
• · Directly manage Facilitator and Compliance teams
• · Conduct regular performance reviews and establish development plans, providing coaching, mentorship, and performance guidance to SDMs, regarding operational oversight, report writing, observation techniques, performance management and documentation quality.
• · Promote collaboration between Compliance Officers, SDMs and other departments.
• · Evaluate the effectiveness of frontline staff through direct observation and coaching opportunities.
• · Develop corrective action/coaching plans to improve operational effectiveness.
• · Conduct Quality Assurance audits to verify compliance with regulatory standards and adherence to CATSA/PASS standards and policies.
• · Monitor quality and performance metrics to identify recurring trends or issues.
• · Provide recommendations to the Regional Manager, Compliance to enhance operational performance.
• · Collaborate with CATSA on compliance trends to ensure alignment between regional and local practices and client expectations.
• · Travel regularly throughout the region to complete operational and quality assurance audits.

What you bring to PASS:

• · Bachelor’s degree in business administration, business management, or related field. Advanced degree or professional certification in training or quality assurance is preferred.
• · Minimum of 5 years of progressive operational leadership experience in aviation security, quality assurance, compliance or related regulated industry.
• · Experience conducting audits.
• · Experience in a multi-unionized workforce.
• · Ability to acquire Transport Canada Security Clearance and eligibility for Federal Security Clearance.
• · Experience in training development or quality assurance is a strong asset.
• · Exceptional attention to detail, strong organizational skills, excellent verbal/written communication with ability to produce high quality reports, and to communicate with various audiences.
• · Strong investigation and analytical skills.
• · Proficiency in MS Office Suite.
• · Fluency in French is considered and asset.

This posting will be open until filled.

Additional Information / Benefits

Paladin Airport Security Services Ltd. (“PASS”) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Airport Security Services Ltd. (“PASS”). is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.

Paladin Airport Security Services is interested in getting to know candidates authentically and with integrity. To ensure a fair, transparent and equitable selection process, please do not use AI tools during your application, pre-employment testing, or interview. Failure to adhere to this guideline may result disqualification from the recruitment process.

Les Services de Sécurité de l’Aéroport Paladin (PASS) ont une main-d'œuvre diversifiée. Nous croyons et nous nous engageons envers une culture de travail fondée sur le respect, l’inclusion et la diversité. Les Services de Sécurité de l’Aéroport Paladin (“PASS?”) s’engagent à fournir des accommodements pour les personnes handicapées tout au long du processus d’entrevue et pendant leur emploi. Si vous avez besoin d'un accommodement pendant le processus d’entrevue, veuillez-nous en informer et nous travaillerons avec vous pour répondre à vos besoins.