Service Supervisor, Underground

SMS Equipment Inc.; Val-d'Or; On-site; CAD 110,000 - 125,000; Full time

Job summary

SMS Equipment Inc. in Val-d’Or, QC is seeking a Service Supervisor, Underground to lead and support underground service operations. You will oversee day-to-day service activities, support technicians, ensure safe and efficient execution, and drive customer satisfaction for SMS’s Underground Hard Rock business.

The role requires proven leadership in underground mining, strong safety focus, and bilingual communication (English and French). Fixed on-site, Monday–Friday, with incentive opportunities.

Qualifications

• Requires demonstrated leadership experience in underground mining, with safety-focused execution.
• Experience supervising or leading teams in industrial/mining environments.

Responsibilities

• Lead and coordinate day-to-day underground service technicians, ensuring work is safe, efficient and meets quality standards.
• Plan, organize and oversee field service, warranty and repair activities within the underground business.
• Support technician development by ensuring safety training and operating procedures.
• Monitor work execution, resources, equipment performance and scheduling to meet objectives and commitments.
• Review service work, quotations, work-in-progress and warranty documentation for accuracy and timeliness.
• Collaborate with customers and internal stakeholders to identify and resolve equipment performance issues.
• Promote continuous improvement to enhance customer experience and service delivery.
• Support warranty administration and communication with branches, corporate and OEM partners.
• Monitor service performance metrics and contribute to action plans for success.
• Foster a safe, professional, collaborative environment and provide leadership to the team.

Skills

Leadership

Underground mining

Bilingual English/French

Safety leadership

Job description

Description

SMS is looking for a Service Supervisor, Underground to lead and support underground service operations in Val-d’Or, Quebec. This role is responsible for overseeing day-to-day service activities, supporting technicians, ensuring safe and efficient execution of work, driving customer satisfaction, and contributing to the growth and success of SMS Equipment’s Underground Hard Rock business.

Work Location: Val-d’Or, QC.
Salary: $110,000 - $125,000 annually plus incentive.
Work Arrangement: Fixed on site – working from the office or customer site each day.
Schedule: Monday to Friday.

What You'll Do

• Lead and coordinate the day-to-day activities of underground service technicians, ensuring work is completed safely, efficiently, and to established quality standards.
• Plan, organize, and oversee field service, assembly, warranty, and repair activities within the underground business.
• Support technician development by ensuring compliance with safety, technical training, and operating procedure requirements.
• Monitor work execution, resource utilization, equipment performance, and scheduling to achieve operational objectives and customer commitments.
• Review service work, quotations, work-in-progress activities, and warranty documentation to ensure accuracy and timely completion.
• Collaborate with customers and internal stakeholders to identify, troubleshoot, and resolve equipment performance and technical issues.
• Promote continuous improvement initiatives that enhance customer experience, operational effectiveness, and service delivery.
• Support warranty administration processes and maintain clear communication with branch, corporate, and OEM partners.
• Monitor service performance metrics and contribute to action plans that support operational and business objectives.
• Foster a safe, professional, and collaborative work environment while providing leadership, coaching, and direction to the team.

What You Bring

The successful candidate will bring demonstrated leadership experience and previous underground mining experience. They will possess a strong understanding of underground mining operations, safety requirements, and the ability to lead teams in a dynamic service environment.

Other requirements include:

• Bilingual communication skills (English and French).
• Experience supervising or leading employees in an industrial, mining, or heavy equipment environment.
• Strong focus on safety, risk recognition, and safe work practices in underground operations.
• Excellent communication, problem-solving, and relationship‑building skills.
• Ability to coordinate multiple priorities while supporting customers and internal stakeholders.
• Strong organizational and planning skills with a focus on execution and results.
• Experience working with maintenance, service, or repair operations within mining or heavy equipment environments.

This position is classified as a Frontline Leader role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise) and leadership competencies (people leadership, managing through change and uncertainty, and influence).

safety is one of our core values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks.

Pre-Employment

This position is safety sensitive. Candidates may be required to complete:

• Drug and alcohol test
• 5-year commercial driver’s abstract
• Ticket verification

At SMS Equipment, the right partnership makes everything possible. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect.

SMS Equipment offers rewardingcareersin the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment includecompetitive wages, comprehensive group benefits plan, and RRSP matching.