Manager, Programs Outreach - Adaptation

Federation of Canadian Municipalities; Ottawa; On-site; CAD 90,000 - 120,000; Full time

Job summary

Federation of Canadian Municipalities (FCM) through the Green Municipal Fund (GMF) seeks a Manager, CFS - Adaptation to lead outreach strategies and staff management. The role focuses on advancing climate adaptation projects across Canada by engaging municipal officials, administrations, and NGOs, while aligning with GMF funding criteria and strategic plans.

The Manager will guide program development, strengthen partnerships, and ensure robust pipeline management in CRM, contributing to

Qualifications

• 3–5 years of progressive professional experience with direct client communications or community engagement in environmental issues.

Responsibilities

• Provides leadership and coaching to the team to ensure client needs are accurately assessed and funding readiness is clearly communicated.
• Develops outreach strategies to meet targets and program priorities, allocates resources, sets objectives and performance standards.
• Collaborates with managers to ensure consistent, high‑quality client experience across funding stages.

Skills

Leadership

Stakeholder engagement

Project management

CRM

Education

University degree in Environmental Sciences, Studies, Business Admin, Planning

Tools

CRM system

Job description

Who we are at GMF:

At the Green Municipal Fund (GMF), we create change where it matters most-in Canada's municipalities.

As the Federation of Canadian Municipalities' flagship program and backed by a $2.4 billion endowment from the Government of Canada, GMF helps Canadian municipalities, big and small, invest in their future by supporting homegrown sustainability and resilience projects that work for Canadians by creating jobs, lowering costs, and strengthening local economies.

Through our unique mix of funding, resources and training, GMF is enhancing the quality of life for people in Canada by accelerating a transformation to sustainable and resilient communities.

Since 2000, GMF has invested over $1.6 billion in local projects helping communities avoid 2.9 million tonnes of greenhouse gas emissions, while also contributing $1.24 billion to the national GDP and creating more than 13,000 person-years of national employment.

About This Role:

Reporting to the Senior Manager, Client and Funding Services (CFS) - Adaptation, the Manager, CFS - Adaptation provides leadership in the development and implementation of Outreach strategies and activities that support the strategic objectives of the Green Municipal Fund's Climate Adaptation Program.

The Manager leads the development and implementation of outreach strategies that support the growth and impact of the Local Leadership for Climate Adaptation (LLCA) initiative. The incumbent serves as a principal advisor and facilitator, strengthening FCM's reputation by professionally representing the organization through interactions with high profile stakeholders. The incumbent contributes to program planning, continuous improvement, and the development of a robust pipeline of adaptation projects across Canada. The Manager further supports FCM Programs' strategic planning and program development by providing insight into municipal needs, priorities, and market trends.

This role includes the management of Outreach staff and oversight of project leads, opportunities, and pre-applications. As an active member of the FCM Programs team, the Manager will support FCM's overall role as a national leading municipal association and will promote the adoption of sustainable technologies.

What you'll be doing:

Key Responsibilities

• Provides leadership and coaching to the team to ensure client needs are accurately assessed and application requirements, funding offers, and knowledge resources are clearly communicated to support strong project development and funding readiness.
• Develops outreach strategies to meet established targets and program priorities, assign resources to priorities, set objectives, establishes performance standards, and empowers team members in meeting organizational priorities.
• Reviews and updates standard operating procedure development for senior management approval.
• Analyzes potential partner relationships and maintains a network of contacts with Municipal elected officials, Municipal administrations, the private sector, professional associations, and non-governmental organizations (NGOs) working in the Municipal sector.
• Analyzes event opportunities across Canada to recommend those most likely to generate high‑impact project leads and support funding uptake, applying a cost‑benefit and risk‑aware approach to ensure responsible stewardship of organizational resources.
• Collaborates with other Outreach Managers to lead the development and continuous improvement of outreach‑related processes and systems, including the establishment and regular updating of standard operating procedures and internal tools.
• Ensures timely, accurate and consistent management of the prospect pipeline in the Customer Relationship Management (CRM) system to provide reliable information on pipeline health to support internal planning, coordination, and decision-making.
• Collaborates with other CFS managers to ensure a consistent, high‑quality client experience across all stages of the funding journey, aligning approaches, service standards, and practices to support seamless service delivery.
• Participates in research by GMF such as client surveys and GMF funding criteria reviews to ensure a clear understanding of needs and constraints of clients and to balance customer needs with the requirements of the GMF Funding Agreement.
• Reviews and assesses GMF-relevant resources and maintains knowledge of current sustainability best practices in the municipal sector.
• Contributes to the development and management of annual business and strategic plans including the GMF Annual Statement of Plans and Objectives and the Strategic Plan.
• Responsible for conduct aligned to FCM's core competencies and business values.

Knowledge and Experience

• University degree in Environmental Sciences or Studies, Business Administration, Planning or a related discipline
• Minimum of 3-5 years of progressive professional experience with direct client communications or community engagement in environmental issues, in