Manager, Programs Outreach - Adaptation

Green Municipal Fund; Ottawa; Hybrid; CAD 101,000 - 114,000; Full time

Benefits offered by this job

Flexible work model

Hybrid work model

Summer schedule

Employee benefits and wellbeing

Job summary

The Green Municipal Fund (GMF) is seeking a Manager, Programs Outreach - Adaptation to lead outreach strategy development and staff oversight for the Climate Adaptation Program. You will build and manage partnerships with municipalities, NGOs and elected officials, driving funding uptake and project development across Canada.

This is a hybrid Ottawa role with travel to HQ as needed. Ideal candidates hold a university degree in environmental disciplines, 3–5 years client-facing experience, and

Qualifications

• University degree in Environmental Sciences or Studies, Business Administration, Planning or a related discipline.
• 3–5 years of client communications or community engagement in environmental issues, including at least 2 years in staff management.
• Ability to lead, mentor and coach a highly collaborative, dynamic team in an outcomes-focused, client service environment.
• Excellent client service orientation, strong interpersonal, negotiation, and conflict resolution skills.
• Strong verbal and written communication.
• Experience developing and implementing outreach strategies and processes
• Experience building networks and partnerships
• Strong political acumen and experience working with Municipal governments would be considered an asset
• The ability to work in both official languages (English and French) is required.

Responsibilities

• Provides leadership and coaching to the team to ensure client needs are accurately assessed and application requirements, funding offers, and knowledge resources are clearly communicated to support strong project development and funding readiness.
• Develops outreach strategies to meet established targets and program priorities, assign resources to priorities, set objectives, establishes performance standards, and empowers team members in meeting organizational priorities.
• Reviews and updates standard operating procedure development for senior management approval.
• Analyzes potential partner relationships and maintains a network of contacts with Municipal elected officials, Municipal administrations, the private sector, professional associations, and NGOs working in the Municipal sector.
• Analyzes event opportunities across Canada to recommend those most likely to generate high‑impact project leads and support funding uptake, applying a cost‑benefit and risk‑aware approach to ensure responsible stewardship of organizational resources.
• Collaborates with other Outreach Managers to lead the development and continuous improvement of outreach‑related processes and systems, including the establishment and regular updating of standard operating procedures and internal tools.
• Ensures timely, accurate and consistent management of the prospect pipeline in the CRM system to provide reliable information on pipeline health to support internal planning, coordination, and decision‑making.
• Collaborates with other CFS managers to ensure a consistent, high‑quality client experience across all stages of the funding journey, aligning approaches, service standards, and practices to support seamless service delivery.
• Participates in research by GMF such as client surveys and GMF funding criteria reviews to ensure a clear understanding of needs and constraints of clients and to balance customer needs with the requirements of the GMF Funding Agreement.
• Reviews and assesses GMF-relevant resources and maintains knowledge of current sustainability best practices in the municipal sector.
• Contributes to the development and management of annual business and strategic plans including the GMF Annual Statement of Plans and Objectives and the Strategic Plan.
• Responsible for conduct aligned to FCM’s core competencies and business values.

Skills

Verbal communication

Written communication

Client service

Interpersonal skills

Negotiation

Conflict resolution

Outreach strategy

Partnership building

Political acumen

Bilingual English/French

Education

University degree in Environmental Sciences or related field

Job description

Manager, Programs Outreach - Adaptation# Careers## Manager, Programs Outreach - AdaptationApply: Hybrid - Ottawa: Full time: Posted 2 Days Ago: End Date: November 15, 2026 (13 days left to apply): JR100067**Who we are at GMF:**At the Green Municipal Fund (GMF), we create change where it matters most—in Canada’s municipalities. As the Federation of Canadian Municipalities’ flagship program and backed by a $2.4 billion endowment from the Government of Canada, GMF helps Canadian municipalities, big and small, invest in their future by supporting homegrown sustainability and resilience projects that work for Canadians by creating jobs, lowering costs, and strengthening local economies. Through our unique mix of funding, resources and training, GMF is enhancing the quality of life for people in Canada by accelerating a transformation to sustainable and resilient communities. Since 2000, GMF has invested over $1.6 billion in local projects helping communities avoid 2.9 million tonnes of greenhouse gas emissions, while also contributing $1.24 billion to the national GDP and creating more than 13,000 person-years of national employment. **About This Role:**Reporting to the Senior Manager, Client and Funding Services (CFS) – Adaptation, the Manager, CFS - Adaptation provides leadership in the development and implementation of Outreach strategies and activities that support the strategic objectives of the Green Municipal Fund’s Climate Adaptation Program. The Manager leads the development and implementation of outreach strategies that support the growth and impact of the Local Leadership for Climate Adaptation (LLCA) initiative. The incumbent serves as a principal advisor and facilitator, strengthening FCM’s reputation by professionally representing the organization through interactions with high profile stakeholders. The incumbent contributes to program planning, continuous improvement, and the development of a robust pipeline of adaptation projects across Canada. The Manager further supports FCM Programs’ strategic planning and program development by providing insight into municipal needs, priorities, and market trends. This role includes the management of Outreach staff and oversight of project leads, opportunities, and pre-applications. As an active member of the FCM Programs team, the Manager will support FCM's overall role as a national leading municipal association and will promote the adoption of sustainable technologies.**What you'll be doing:**# **Key Responsibilities*** Provides leadership and coaching to the team to ensure client needs are accurately assessed and application requirements, funding offers, and knowledge resources are clearly communicated to support strong project development and funding readiness.* Develops outreach strategies to meet established targets and program priorities, assign resources to priorities, set objectives, establishes performance standards, and empowers team members in meeting organizational priorities.* Reviews and updates standard operating procedure development for senior management approval.* Analyzes potential partner relationships and maintains a network of contacts with Municipal elected officials, Municipal administrations, the private sector, professional associations, and non-governmental organizations (NGOs) working in the Municipal sector.* Analyzes event opportunities across Canada to recommend those most likely to generate high‐impact project leads and support funding uptake, applying a cost‐benefit and risk‐aware approach to ensure responsible stewardship of organizational resources.* Collaborates with other Outreach Managers to lead the development and continuous improvement of outreach‐related processes and systems, including the establishment and regular updating of standard operating procedures and internal tools.* Ensures timely, accurate and consistent management of the prospect pipeline in the Customer Relationship Management (CRM) system to provide reliable information on pipeline health to support internal planning, coordination, and decision-making.* Collaborates with other CFS managers to ensure a consistent, high‐quality client experience across all stages of the funding journey, aligning approaches, service standards, and practices to support seamless service delivery.* Participates in research by GMF such as client surveys and GMF funding criteria reviews to ensure a clear understanding of needs and constraints of clients and to balance customer needs with the requirements of the GMF Funding Agreement.* Reviews and assesses GMF-relevant resources and maintains knowledge of current sustainability best practices in the municipal sector.* Contributes to the development and management of annual business and strategic plans including the GMF Annual Statement of Plans and Objectives and the Strategic Plan.* Responsible for conduct aligned to FCM’s core competencies and business values.# **Knowledge and Experience** * University degree in Environmental Sciences or Studies, Business Administration, Planning or a related discipline* Minimum of 3-5 years of progressive professional experience with direct client communications or community engagement in environmental issues, including at least 2 years in a staff management role.* The ability to lead, mentor and coach a highly collaborative, dynamic team in an outcomes-focused, client service environment.* Excellent client service orientation, strong interpersonal, negotiation, and conflict resolution skills.* Strong verbal and written communication.* Experience developing and implementing outreach strategies and processes* Experience building networks and partnerships* Strong political acumen and experience working with Municipal governments would be considered an asset* The ability to work in both official languages (English and French) is required. **Additional Information*** This is a newly budgeted position* This role is a fixed-term contract**Salary Range:** $101,459.00 - $113,883.00 **What we offer:**We offer a flexible work model grounded in accountability, collaboration, and delivering results. It is designed to support both performance and well‐being. While work is primarily virtual, occasional travel to our Head Office in Ottawa is expected. The majority of the team is based in the National Capital Region. Where applicable, you may also have opportunities to travel across Canada to engage with the communities we support and better understand the impact of our work. **Employee experience and supports:**We are committed to creating an environment where people can do their best work while maintaining a healthy balance including:* Flexible work arrangements that support productivity and collaboration* Summer schedule (July 1 to Labour Day): + 7-hour workdays + Fridays off, aligned with team and operational needs* Ongoing commitment to employee development* Comprehensive range of employee benefits and services designed to support employee wellbeing and development. Please note: details and eligibility may vary depending on the role* Modern office space in Ottawa’s ByWard Market and downtown core We’re committed to fostering an organizational culture that embraces equity, diversity, inclusion and belonging, where individuals from diverse racial and ethnic identities, ages, nationalities, social economic status, sexual orientation, gender identity/expression and physical and mental abilities can thrive and be fully engaged at their best level. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. The future of work at FCM includes a hybrid work model; therefore, this role will be a combination of virtual and on-site work. The successful candidate is required live within 80kms of downtown Ottawa, unless otherwise specified, and be authorized to work in Canada. As part of our recruitment process, we use automated artificial intelligence tools to screen applicants. All AI-generated assessments are reviewed and validated by our People and Culture team. **In closing....**If this role speaks to you and the impact you want to make, we’d love to hear from you! We thank all candidates for their interest; however, only those selected to proceed to the next stage of the recruitment process will be contacted by a member of our People and Culture Team.