Manager, Programs Outreach - Adaptation

LE002 Green Municipal Fund; Ottawa; Hybrid; CAD 101,000 - 114,000; Full time

Benefits offered by this job

Flexible work model

Hybrid/remote options

Travel to Ottawa Head Office

Summer schedule Fridays off

Employee benefits

Job summary

The Green Municipal Fund seeks a Manager, CFS - Adaptation to lead outreach strategies and grow the footprint of the Climate Adaptation Program. You’ll guide a team, build partnerships, and ensure strong project development and funding readiness across Canada.

You will manage outreach staff, develop pipelines of adaptation projects, and collaborate with municipal governments, NGOs, and industry partners. This fixed-term contract role is based in Ottawa with a hybrid work model and travel as

Qualifications

• University degree in Environmental Sciences or Studies, Business Administration, Planning or a related discipline.
• Minimum of 3-5 years of progressive professional experience with direct client communications or community engagement in environmental issues, including at least 2 years in a staff management role.
• Ability to lead, mentor and coach a highly collaborative, dynamic team in an outcomes-focused, client service environment.
• Excellent client service orientation, strong interpersonal, negotiation, and conflict resolution skills.
• Strong verbal and written communication.
• Experience developing and implementing outreach strategies and processes
• Experience building networks and partnerships
• Strong political acumen and experience working with Municipal governments would be considered an asset
• The ability to work in both official languages (English and French) is required.

Responsibilities

• Provides leadership and coaching to the team to ensure client needs are accurately assessed and application requirements, funding offers, and knowledge resources are clearly communicated to support strong project development and funding readiness.
• Develops outreach strategies to meet established targets and program priorities, assign resources to priorities, set objectives, establishes performance standards, and empowers team members in meeting organizational priorities.
• Reviews and updates standard operating procedure development for senior management approval.
• Analyzes potential partner relationships and maintains a network of contacts with Municipal elected officials, Municipal administrations, the private sector, professional associations, and NGOs working in the Municipal sector.
• Analyzes event opportunities across Canada to recommend those most likely to generate high‑impact project leads and support funding uptake, applying a cost‑benefit and risk‑aware approach to ensure responsible stewardship of organizational resources.
• Collaborates with other Outreach Managers to lead the development and continuous improvement of outreach‑related processes and systems, including the establishment and regular updating of standard operating procedures and internal tools.
• Ensures timely, accurate and consistent management of the prospect pipeline in the CRM system to provide reliable information on pipeline health to support internal planning, coordination, and decision-making.
• Collaborates with other CFS managers to ensure a consistent, high‑quality client experience across all stages of the funding journey, aligning approaches, service standards, and practices to support seamless service delivery.
• Participates in research by GMF such as client surveys and GMF funding criteria reviews to ensure a clear understanding of needs and constraints of clients and to balance customer needs with the requirements of the GMF Funding Agreement.
• Reviews and assesses GMF-relevant resources and maintains knowledge of current sustainability best practices in the municipal sector.
• Contributes to the development and management of annual business and strategic plans including the GMF Annual Statement of Plans and Objectives and the Strategic Plan.
• Responsible for conduct aligned to FCM’s core competencies and business values.

Skills

Team leadership

Client service

Stakeholder engagement

Verbal & written communication

Budgeting & planning

Project coordination

Problem solving

Bilingual English/French

Education

Bachelor's degree in Environmental Sciences

Bachelor's degree in Business Administration

Tools

CRM software

Microsoft Office

Data analysis

Job description

About This Role

Reporting to the Senior Manager, Client and Funding Services (CFS) – Adaptation, the Manager, CFS - Adaptation provides leadership in the development and implementation of Outreach strategies and activities that support the strategic objectives of the Green Municipal Fund’s Climate Adaptation Program. The Manager leads the development and implementation of outreach strategies that support the growth and impact of the Local Leadership for Climate Adaptation (LLCA) initiative. The incumbent serves as a principal advisor and facilitator, strengthening FCM’s reputation by professionally representing the organization through interactions with high profile stakeholders. The incumbent contributes to program planning, continuous improvement, and the development of a robust pipeline of adaptation projects across Canada. The Manager further supports FCM Programs’ strategic planning and program development by providing insight into municipal needs, priorities, and market trends. This role includes the management of Outreach staff and oversight of project leads, opportunities, and pre-applications. As an active member of the FCM Programs team, the Manager will support FCM's overall role as a national leading municipal association and will promote the adoption of sustainable technologies.

What you’ll be doing

• Provides leadership and coaching to the team to ensure client needs are accurately assessed and application requirements, funding offers, and knowledge resources are clearly communicated to support strong project development and funding readiness.
• Develops outreach strategies to meet established targets and program priorities, assign resources to priorities, set objectives, establishes performance standards, and empowers team members in meeting organizational priorities.
• Reviews and updates standard operating procedure development for senior management approval.
• Analyzes potential partner relationships and maintains a network of contacts with Municipal elected officials, Municipal administrations, the private sector, professional associations, and non-governmental organizations (NGOs) working in the Municipal sector.
• Analyzes event opportunities across Canada to recommend those most likely to generate high‑impact project leads and support funding uptake, applying a cost‑benefit and risk‑aware approach to ensure responsible stewardship of organizational resources.
• Collaborates with other Outreach Managers to lead the development and continuous improvement of outreach‑related processes and systems, including the establishment and regular updating of standard operating procedures and internal tools.
• Ensures timely, accurate and consistent management of the prospect pipeline in the Customer Relationship Management (CRM) system to provide reliable information on pipeline health to support internal planning, coordination, and decision-making.
• Collaborates with other CFS managers to ensure a consistent, high‑quality client experience across all stages of the funding journey, aligning approaches, service standards, and practices to support seamless service delivery.
• Participates in research by GMF such as client surveys and GMF funding criteria reviews to ensure a clear understanding of needs and constraints of clients and to balance customer needs with the requirements of the GMF Funding Agreement.
• Reviews and assesses GMF-relevant resources and maintains knowledge of current sustainability best practices in the municipal sector.
• Contributes to the development and management of annual business and strategic plans including the GMF Annual Statement of Plans and Objectives and the Strategic Plan.
• Responsible for conduct aligned to FCM’s core competencies and business values.

Knowledge and Experience

• University degree in Environmental Sciences or Studies, Business Administration, Planning or a related discipline
• Minimum of 3-5 years of progressive professional experience with direct client communications or community engagement in environmental issues, including at least 2 years in a staff management role.
• The ability to lead, mentor and coach a highly collaborative, dynamic team in an outcomes-focused, client service environment.
• Excellent client service orientation, strong interpersonal, negotiation, and conflict resolution skills.
• Strong verbal and written communication.
• Experience developing and implementing outreach strategies and processes
• Experience building networks and partnerships
• Strong political acumen and experience working with Municipal governments would be considered an asset
• The ability to work in both official languages (English and French) is required.

Additional Information

This is a newly budgeted position. This role is a fixed-term contract. Salary Range: $101,459.00 - $113,883.00

Employee experience and supports

• We offer a flexible work model grounded in accountability, collaboration, and delivering results. It is designed to support both performance and well‑being. While work is primarily virtual, occasional travel to our Head Office in Ottawa is expected.
• The majority of the team is based in the National Capital Region.
• Where applicable, you may also have opportunities to travel across Canada to engage with the communities we support and better understand the impact of our work.
• Flexible work arrangements that support productivity and collaboration
• Summer schedule (July 1 to Labour Day): 7-hour workdays Fridays off, aligned with team and operational needs
• Ongoing commitment to employee development
• Comprehensive range of employee benefits and services designed to support employee wellbeing and development.
• Modern office space in Ottawa’s ByWard Market and downtown core

We’re committed to fostering an organizational culture that embraces equity, diversity, inclusion and belonging, where individuals from diverse racial and ethnic identities, ages, nationalities, social economic status, sexual orientation, gender identity/expression and physical and mental abilities can thrive and be fully engaged at their best level. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.

The future of work at FCM includes a hybrid work model; therefore, this role will be a combination of virtual and on‑site work. The successful candidate is required live within 80kms of downtown Ottawa, unless otherwise specified, and be authorized to work in Canada.

As part of our recruitment process, we use automated artificial intelligence tools to screen applicants. All AI‑generated assessments are reviewed and validated by our People and Culture team.