Manager, Productivity and Efficiency

RBC; Toronto; On-site; CAD 100,000 - 135,000; Full time

Job summary

RBC Technology and Operations in Toronto is seeking a Manager, Productivity and Efficiency to lead transformation efforts in measurement, data systems, and AI-enabled initiatives. You’ll own operational processes, deliver dashboards, and partner with data teams to quantify productivity gains and ROI.

Join a collaborative, high-performing team focused on delivering measurable value for the COO group while ensuring delivery excellence and strategic impact across programs.

Qualifications

• 2+ years of professional experience in finance, accounting, reporting, transformation, or operations.
• Demonstrated experience with performance measurement, KPI development, or business metrics reporting.
• Strong organizational and time management skills.
• Ability to translate team needs into clear requirements for data and system partners.
• Detail orientation and follow-through.
• Clear communication and proactive escalation.
• Ability to learn multiple functional areas quickly.
• Systems thinking and problem-solving.
• Flexibility and ability to prioritize in a dynamic environment.

Responsibilities

• Delivery Tracking & Accountability: Track and report COO deliverables against timelines and quality; flag delays or blockers.
• Productivity & Efficiency Measurement: Develop governance for productivity initiatives; define KPIs and metrics.
• Data Coordination & Systems Interface: Liaise between COO and data teams; define data requirements and monitor delivery timelines.
• Performance Reporting & Visibility: Create dashboards; monitor key metrics and summarize performance for leadership.
• Process Management & Continuity: Document SOPs; create checklists and runbooks; identify automation opportunities.
• Team Operations & Administrative Support: Manage calendars, scheduling, and coordination; provide backup support.

Skills

Performance measurement

KPI development

Organizational skills

Requirements gathering

Attention to detail

Communication

Learning agility

Systems thinking

Prioritization

Education

CPA (Chartered Professional Accountant)

PMP (Project Management Professional)

Tools

RPA tools

Analytics platforms

Enterprise reporting platforms

Job description

Job Description

What is the opportunity?

The Manager, Productivity and Efficiency supports the COO group within Technology and Operations, with a primary focus on transformation and operations of productivity and efficiency measurement. The Productivity & Efficiency function is a core pillar of the COO group, driving forward strategic initiatives across process automation, digital workplace collaboration, data analytics, and workforce optimization. This role owns the operational infrastructure that enables the team to execute effectively, providing visibility into delivery status, managing critical data and systems interfaces, and ensuring accountability across all team commitments and targets. The position is responsible for organizing team operations, coordinating with cross-functional partners, and supporting execution excellence across the Productivity & Efficiency portfolio - with particular emphasis on measuring and scaling productivity methodologies, including the impact and ROI of AI-enabled initiatives.

What will you do?

• Delivery Tracking & Accountability
  • Track and monitor all COO deliverables, projects, and commitments against timelines and quality standards
  • Maintain clarity on priorities, deadlines, and dependencies across the team
  • Consolidate and report on delivery status; flag delays, risks, or blockers immediately
  • Support team members in meeting commitments through tracking, coordination, and follow-up
• Productivity & Efficiency Measurement
  • Support measurement methodology development and governance for productivity initiatives, including AI-enabled solutions
  • Define key performance indicators (KPIs) and measurement frameworks to quantify productivity gains and efficiency improvements
  • Partner with stakeholders to establish baseline metrics and track ongoing performance of new tools, processes, and AI implementations
  • Support ROI analysis and benefit realization reporting to demonstrate value delivery and justify continued investment
• Data Coordination & Systems Interface
  • Serve as the primary liaison between the COO team and the data team
  • Define and communicate COO team data requirements (sources, frequency, format, quality standards)
  • Monitor data delivery timelines and quality; elevate delays or issues to data team leadership
  • Troubleshoot integration breaks and coordinate resolution with the data team
  • Maintain documentation of data dependencies and refresh cycles for team reference
  • Escalate systemic data issues when solutions require investment or reprioritization
• Performance Reporting & Visibility
  • Create dashboards and reports that show whether the team and initiatives are on track
  • Monitor key metrics (productivity targets, project timelines, benefit realization, risk remediation status)
  • Compile weekly/monthly performance summaries for leadership review
  • Support data analysis for performance insight and decision-making
• Process Management & Continuity
  • Document standard operating procedures for all recurring COO processes
  • Maintain stakeholder lists, contact protocols, and communication preferences
  • Create checklists and runbooks for complex or cyclical activities
  • Identify opportunities to automate or simplify repetitive administrative work
  • Ensure operational continuity through documentation and cross-training
• Team Operations & Administrative Support
  • Organize and maintain master calendars, meeting schedules, and stakeholder communication cadences
  • Manage administrative functions: scheduling, correspondence, document preparation, expense tracking
  • Coordinate handoffs and dependencies between team members
  • Provide backup support during team absences to maintain continuity

What you need to succeed?

Must-Haves:

• 2+ years of professional experience in one or more of the following areas: finance, accounting, reporting, transformation, or operations
• Demonstrated experience with performance measurement, KPI development, or business metrics reporting
• Strong organizational and time management skills
• Ability to translate team needs into clear requirements for data and system partners
• Detail orientation and follow-through
• Clear communication and proactive escalation
• Ability to learn multiple functional areas quickly
• Systems thinking and problem-solving
• Flexibility and ability to prioritize in a dynamic environment

Nice-to-Have:

• CPA (Chartered Professional Accountant)
• PMP (Project Management Professional) or equivalent project governance certification
• Experience with productivity measurement frameworks or AI/automation impact assessment
• Familiarity with RPA, analytics tools, or enterprise reporting platforms

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• A world-class training program in financial services.
• Flexible work/life balance options.

Job Skills

Client Counseling, Communication, Critical Thinking, Customer Relationship Management (CRM), Decision Making, Group Problem Solving, Long Term Planning, Organizational Change Management, Results-Oriented, Solutions Development

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-10

Application Deadline:

2026-12-19

Note** :** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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