Manager, Product Management (Business Identity)

Mastercard Inc.; Toronto; On-site; CAD 121,000 - 169,000; Full time

Job summary

Mastercard Inc. in Toronto is seeking a Manager of Product Management, Business Identity, to lead the development of scalable merchant trust services across digital ecosystems.

You will align market needs with actionable features, guide cross-functional teams, and drive onboarding improvements that reduce fraud while enhancing customer trust. Travel up to 15% may be required in this fast-changing environment.

Qualifications

• Experience across new product development and management process.
• Ability to coordinate with stakeholders and manage cross-functional efforts.
• Strong written and verbal communication with diverse stakeholders.

Responsibilities

• Drive cross-functional execution and commercialization of new merchant trust services with product development, data science, legal, franchise, and ops teams.
• Partner with customers and ecosystem participants, monitor market trends, to translate needs into prioritized features.
• Identify and validate new merchant risk assessment and verification use cases with non-traditional customers.
• Explore opportunities to leverage merchant identity, network intelligence, and trust profile capabilities for onboarding and monitoring.
• Manage product lifecycle including launch, post-launch planning, performance tracking, and continuous improvement.
• Foster collaboration and accountability, owning deliverables and outcomes.

Skills

Analytical

Communication

Project management

Stakeholder management

Education

Bachelor's degree

Job description

Title and Summary Manager, Product Management (Business Identity)

Manager, Product Management (Business Identity)

OVERVIEW

Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.

ROLE

Mastercard Identity, within the Security Solutions organization, drives the development of products and services that enable global commerce, power financial inclusion, prevent crime, and make some of the most seamless experiences possible. As part of Mastercard Identity, the Business Identity team drives the development and management of products, programs, and services focused on risk assessment and business entity verification. The team delivers significant value across the ecosystem, helping to combat new fraud and ensure secure commerce across the network. The Manager of Product Management, Business Identity, plays a pivotal role in shaping Mastercard’s business identity business by leading the development of scalable, interoperable solutions that enable merchants to be securely identified and trusted across digital ecosystems. This role is responsible for translating market needs into service opportunities, validating opportunities, and driving new service concepts through development and commercialization into the market in partnership with key cross-functional stakeholders. The Manager partners closely with internal stakeholders and external customers to prioritize features, define requirements, and deliver merchant trust services that enhance onboarding, reduce fraud, and support compliance. With a strong focus on execution, customer impact, and market differentiation, the Manager ensures offerings deliver measurable value and align with Mastercard’s broader vision for digital trust infrastructure.

In the Manager, Product Management, Business Identity role you will:

• Drive cross-functional execution and commercialization of new merchant trust services in partnership with product development, data science, legal, franchise, and operational teams
• Partner with customers and ecosystem participants, and monitor market trends, to understand emerging merchant trust challenges in AI-driven and marketplace commerce and translate those needs into prioritized features and requirements.
• Identify and validate new merchant risk assessment and verification use cases with non-traditional customers, for example AI platforms, marketplaces, and other digital commerce ecosystems, through research and market analysis.
• Explore opportunities to leverage Mastercard's merchant identity, network intelligence, and Merchant Trust Profile capabilities to support merchant onboarding, monitoring, and ongoing trust assessment.
• Manage product lifecycle activities, including launch and post-launch planning, performance tracking, and continuous improvement based on customer feedback and data-driven insights.
• Foster a culture of collaboration and accountability, partnering with peers while owning deliverables and outcomes, contributing to a high-performing team focused on innovation, execution, and market success

Our ideal Manager, Product Management, Business Identity will have:

• Experience across various elements of the new product development and management process
• Ability to coordinate with stakeholders and manage cross-functional efforts
• Strong analytical and problem-solving skills
• Strong written and verbal communication with ability to build relationships across diverse stakeholders
• Comfort with and an ability to adapt in a fluid and rapidly changing environment
• Proactive project / program management skills with ability to drive to decisions and results
• Balance of analysis with appropriate business risk-taking to support speed-to-market
• Working knowledge of identity, fraud, digital commerce and emerging agentic-commerce landscape is an advantage
• Bachelor’s degree required
• Ability to travel up to 15%

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role.

In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Pay Ranges

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team. Pay Ranges Toronto, Canada: $121,000 - $169,000 CAD Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.