Manager, Product Development (Business Identity)

Mastercard Inc.; Toronto; On-site; CAD 121,000 - 169,000; Full time

Job summary

Mastercard Identity is seeking a Manager, Product Management to shape merchant trust infrastructure for agentic commerce, translating strategic objectives into an actionable product roadmap and leading cross-functional execution.

You will work with engineering, data science, legal and commercialization teams to deliver merchant identity, legitimacy and risk intelligence features that support secure onboarding, fraud mitigation, and regulatory compliance in Canada.

Qualifications

• Experience across various elements of the new product development process.
• Ability to coordinate with stakeholders and influence people from diverse backgrounds.
• Exceptional analytical and problem-solving skills.
• Excellent written and verbal communication with senior stakeholders.
• Comfort with rapid change and adaptability.
• Ability to travel up to 15%.

Responsibilities

• Translate strategic goals into actionable product roadmaps for Business Identity solutions with a focus on agentic commerce.
• Lead cross-functional execution across engineering, data science, legal, and commercialization to deliver scalable identity products.
• Engage with internal stakeholders and external customers to define requirements and prioritize features.
• Monitor market trends and competitive landscape to inform strategy and differentiation.
• Manage product lifecycle from launch to post-launch planning and improvement.
• Mentor product managers and cultivate a high-performing team focused on innovation.

Skills

Cross-functional leadership

Product management

Strategic thinking

Stakeholder management

Analytical skills

Communication

Education

Bachelor’s degree or higher

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Product Development (Business Identity) Overview Mastercard Identity is seeking a Manager, Product Management to help build the trust infrastructure that underpins the next generation of agentic commerce. The role will focus on empowering Agentic Commerce Providers with on-demand merchant intelligence, enabling them to verify merchant legitimacy, assess risk, and confidently connect consumers with trusted businesses. Mastercard Identity, within the Security Solutions organization, leads the development of products and services that enable global commerce, power financial inclusion, prevent crime, and make some of the most seamless experiences possible. As part of Mastercard Identity, the Business Identity team drives the development and management of products, programs, and services focused on risk assessment and business entity verification. The team delivers significant value across the ecosystem, helping to combat new fraud and ensure secure commerce across the network. The Manager of Product Development, Business Identity, plays a pivotal role in shaping Mastercard’s merchant trust strategy by leading the development of a product designed to establish trust between Agentic Commerce Providers and merchants across digital ecosystems. This role is responsible for translating strategic objectives into an actionable product roadmap, driving execution across cross-functional teams including engineering, data science, commercialization, and legal. The role partners closely with internal stakeholders and external customers to define requirements, prioritize features, and deliver merchant identity, legitimacy, and risk intelligence that enables more informed trust decisions at the point of merchant discovery. Leveraging Mastercard’s unique network-wide view of merchant activity and performance, the role helps Agentic Commerce Providers confidently identify and surface trusted merchants, reduce exposure to fraudulent actors, and strengthen consumer confidence in emerging commerce experiences. With a strong focus on execution, customer impact, and market differentiation, the role ensures the product delivers measurable value while advancing Mastercard’s vision for a trusted digital commerce ecosystem.

About the Role:

• Translate strategic goals into actionable product roadmaps for Business Identity solutions with a specific focus on agentic commerce
• Lead cross-functional execution across engineering, data science, legal, and commercialization teams to deliver scalable identity products that support secure onboarding, fraud mitigation, and regulatory compliance.
• Engage with internal stakeholders and external customers to gather insights, define product requirements, and prioritize features that drive adoption and measurable impact.
• Monitor market trends and competitive landscape to inform product strategy and ensure Business Identity offerings remain differentiated and aligned with Mastercard’s digital trust vision.
• Manage product lifecycle activities, including launch and post launch product planning, performance tracking, and continuous improvement based on customer feedback and data-driven insights.
• Foster a culture of collaboration and accountability, mentoring product managers and contributing to a high-performing team focused on innovation and customer success.

All About You:

• Experience across various elements of the new product development process
• Ability to coordinate with stakeholders and influence people of a diverse range of backgrounds
• Display exceptional analytical and problem-solving skills
• Excellent written and verbal communication with the ability to establish credibility and strong relationships with senior stakeholders
• Comfort with and an ability to adapt in a rapidly changing environment
• Strong and proactive leadership skills with ability to drive tangible results in a cross-functional team
• Balance of analysis with appropriate business risk-taking to support speed-to-market
• Working knowledge of identity, digital payments, and security landscape is an advantage
• Bachelor’s degree or equivalent experience, advanced or master’s degree is an advantage
• Ability to travel up to 15%

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role.

In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program.

This posting reflects one or more current openings on our team.

Pay Ranges

Toronto, Canada: $121,000 - $169,000 CAD

Vancouver, Canada: $121,000 - $169,000 CAD

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.