Manager Practice Enablement

Royal Bank of Canada>; Ottawa; On-site; CAD 90,000 - 150,000; Full time

Job summary

Royal Bank of Canada is seeking a Manager, Practice Enablement for the NorthEast Ontario region. This leadership role owns enabling RBC Philips, Hager & North Investment Counsel teams to deliver excellence in priority areas.

The role supports Investment Counsellors, coaching teams, managing performance cycles, onboarding, and driving operational excellence across offices. Strong communication and change-management skills are essential to succeed in this position.

Qualifications

• Demonstrated leadership experience managing large teams toward strategic objectives.
• Experience leading change management and driving engagement.
• Leadership in Wealth Management or Financial Services.
• Excellent communication skills, both spoken and written.

Responsibilities

• Lead and coach Investment Counsellor teams to achieve business objectives.
• Support regional leaders with onboarding, mentoring and required training for new staff.
• Oversee performance management cycles and develop career progression for team members.
• Ensure operational excellence, risk management and timely handling of alerts and missing documents.
• Manage office operations and escalate issues requiring executive visibility.
• Foster a culture of engagement, collaboration, and recognition across the region.
• Develop a talent pipeline and anticipate capacity to allocate resources effectively.

Skills

Coaching

Communication

Client Needs

Wealth Management

Sales Opportunities

Team Management

Performance Mgmt

Negotiation

Long Term Planning

Interpersonal Skills

Relationship Mgmt

Education

University Degree

Investment Designations (CIM/CFP/CFA)

Job description

The Manager, Practice Enablement for the NorthEast Ontario region, is a leadership role that has ownership for enabling RBC Philips, Hager & North Investment Counsel(PH&N IC) teams to deliver an e...

Full-time

Support the region’s Investment Counsellors with their business objectives by coaching team members to deliver excellence in areas of priority, and encourage a culture of growth, idea generation, innovation, and success

Promote effective working relationships within Investment Counsellor teams, providing coaching, training and stepping-in to support team issue resolution as needed

Accountable for sharing/contributing best practices across the entire regional team to drive effective operations, and encourage and lead change in their offices, including the championing of and support for all head office change initiatives and efforts

Handle talent acquisition requests with focused recruiting and ensure effective onboarding experiences, establish mentoring, and organize and oversee required training for new team members

Oversee the annual performance management cycle, working closely with Investment Counsellors to understand and support team member performance. Create development opportunities and manage structures to support team member promotions. Manage low performance through coaching and effective leadership.

Ensure operational and procedural excellence through oversight of outstanding risk alerts and ensure missing documents are actioned by teams.

Support the management of the physical office operations of the region

Help staff resolve operational issues that arise through their work, remove barriers for staff in their interactions with Operations, and provide appropriate escalation support for issues that require executive visibility

Create an environment of employee engagement and effectiveness; be a culture leader in the business, empowering team members, creating space for collaboration, and recognizing and rewarding exceptional performance

Develop a talent pipeline by understanding capacity requirements and availability across staff and allocating resources effectively, as well as any potential succession plans

What do you need to succeed?

Must Have

Demonstrated experience managing and developing people, leading large teams to exceptional outcomes, and leading against objectives in a business development environment

Experience leading and driving engagement through change management and a passion for problem solving

Leadership experience in Wealth Management or Financial Services

Exceptional communication skills, both spoken and written

Ability to deal with ambiguity

Organization, time management skills, and attention to detail

Experience in assisting wealth management teams and client facing roles

Nice to Have

Investment designation such as CIM, CFP or CFA

University Degree

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Reward Program including bonuses and flexible benefits, competitive compensation,

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

Opportunities to do challenging work

Opportunities to take on progressively greater accountabilities

Job Skills

Coaching Others, Communication, Customer Needs, Customer Service Management, Identifying Sales Opportunities, Interpersonal Relationship Management, Long Term Planning, Negotiation, Performance Management (PM), Sales, Sales Activities, Team Management

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.