Manager, Practice Enablement

RBC; London; On-site; CAD 66,000 - 105,000; Full time

Benefits offered by this job

Bonus program

Flexible benefits

Career development coaching

High-performing team culture

Opportunities for increasing accountab

Impactful work

Job summary

RBC is recruiting a Manager, Practice Enablement for Southwest Ontario to empower Investment Counsellor teams and drive exceptional client experiences. You’ll coach staff, manage operations, support marketing, and contribute to risk management while liaising with peers nationwide.

You’ll lead talent onboarding, performance cycles, and cross-office best practices to sustain a high-performing regional team within Wealth Management. A dynamic, collaborative environment awaits.

Qualifications

• Demonstrated experience managing and developing people, leading large teams to exceptional outcomes.
• Experience leading and driving engagement through change management and problem solving.
• Leadership experience in Wealth Management or Financial Services.
• Exceptional communication skills, both spoken and written.
• Strong conflict resolution skills.
• Ability to deal with ambiguity.
• Organization, time management and attention to detail.
• Experience in assisting wealth management teams and client facing roles.

Responsibilities

• Coach teams to achieve region objectives and foster growth, innovation and success.
• Foster strong working relationships and provide training to resolve issues.
• Share best practices across the regional team and support head office change initiatives.
• Lead talent acquisition and onboarding, mentoring, training for new staff.
• Oversee annual performance management, support promotions and address underperformance.
• Ensure operational and procedural excellence by monitoring risk alerts and document actions.
• Support management of regional office operations.
• Resolve operational issues and escalate to executives when needed.
• Create an engaging culture and empower staff with collaboration and rewards.
• Develop a talent pipeline and succession planning across staff.

Skills

Coaching Others

Communication

Customer Needs

Customer Service Management

Identifying Sales Opportunities

Interpersonal Relationship Management

Long Term Planning

Negotiation

Performance Management

Sales

Sales Activities

Team Management

Education

University Degree

CIM, CFP, CFA (Investment designation)

Tools

Job description

Job Description

The Manager, Practice Enablement for the Southwest Ontario region, is a leadership role that has ownership for enabling RBC Philips, Hager & North Investment Counsel (PH&N IC) teams to deliver an exceptional client experience. You will be responsible for effectively managing the support staff who lead the administration and operation of the Investment Counsellor businesses, interact with clients, support marketing efforts, and contribute to business risk management; this will be conducted by proactively driving and coaching on innovative and effective operations and client practices that align to the latest/greatest thought leadership and insight, and liaising with peers across the country, National Office Partners, and Wealth Management Operations.

What will you do?

• Support the region’s Investment Counsellors with their business objectives by coaching team members to deliver excellence in areas of priority, and encourage a culture of growth, idea generation, innovation, and success
• Promote effective working relationships within Investment Counsellor teams, providing coaching, training and stepping-in to support team issue resolution as needed
• Accountable for sharing/contributing best practices across the entire regional team to drive effective operations and encourage and lead change in their offices, including the championing of and support for all head office change initiatives and efforts
• Handle talent acquisition requests with focused recruiting and ensure effective onboarding experiences, establish mentoring, and organize and oversee required training for new team members
• Oversee the annual performance management cycle, working closely with Investment Counsellors to understand and support team member performance. Create development opportunities and manage structures to support team member promotions. Manage low performance through coaching and effective leadership.
• Ensure operational and procedural excellence through oversight of outstanding risk alerts and ensure missing documents are actioned by teams.
• Support the management of the physical office operations of the region
• Help staff resolve operational issues that arise through their work, remove barriers for staff in their interactions with Operations, and provide appropriate escalation support for issues that require executive visibility
• Create an environment of employee engagement and effectiveness; be a culture leader in the business, empowering team members, creating space for collaboration, and recognizing and rewarding exceptional performance
• Develop a talent pipeline by understanding capacity requirements and availability across staff and allocating resources effectively, as well as any potential succession plans

What do you need to succeed?

Must Have

• Demonstrated experience managing and developing people, leading large teams to exceptional outcomes, and leading against objectives in a business development environment
• Experience leading and driving engagement through change management and a passion for problem solving
• Leadership experience in Wealth Management or Financial Services
• Exceptional communication skills, both spoken and written
• Strong conflict resolution skills
• Ability to deal with ambiguity
• Organization, time management skills, and attention to detail
• Experience in assisting wealth management teams and client facing roles

Nice to Have

• Investment designation such as CIM, CFP or CFA
• University Degree

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Reward Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities

Job Skills

Coaching Others, Communication, Customer Needs, Customer Service Management, Identifying Sales Opportunities, Interpersonal Relationship Management, Long Term Planning, Negotiation, Performance Management (PM), Sales, Sales Activities, Team Management

Additional Job Details

Address: 148 FULLARTON ST:LONDON

City: London

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-08-12

Application Deadline: 2026-08-27

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$66,000.00 - $105,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.