Manager, Portfolio Performance & Insights

Economical Mutual Insurance Company; Toronto; Hybrid; CAD 107,000 - 157,000; Full time

Benefits offered by this job

Company share plan

Incentive program

Pension & RRSP

Volunteer days

Tuition assistance

Inclusion programs

Wellness programs

Product discounts

Job summary

Definity is seeking a Senior Portfolio Analytics Lead to co‑lead the central analytical engine for Personal Insurance. You will oversee performance monitoring, forecasting, and deep dive analyses to drive insights for Regional Portfolio Directors.

You will build a centre of excellence, mentor analysts, and partner with PI Directors to align analytics with strategic priorities. Excellent communication and leadership are essential in this role in a Canada hybrid environment.

Qualifications

• University degree in Business, Finance, Economics, Statistics, Actuarial Science, or related field.
• 7+ years of analytics, portfolio management, FP&A, pricing, actuarial, or insurance performance analysis.
• Proven experience leading and developing high-performing analytical teams.

Responsibilities

• Oversee monitoring of Personal Insurance portfolio performance across all PI products and regions.
• Direct generation of actionable portfolio insights, guiding the team to explain drivers and trends.
• Lead a centre of excellence for portfolio analytics and manage analysts.
• Partner with Regional Portfolio Directors to align analytics with business priorities.
• Present portfolio recommendations to senior leaders with clear trade-offs and impacts.

Skills

Leadership

Analytical thinking

Communication

Stakeholder management

Team development

Financial acumen

Collaboration

English proficiency

Education

University degree in Business/Finance/Economics/Statistics/Actuarial Science

Job description

Toronto, ONT, Canada and 3 more

Trending

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

The Opportunity

This role plays a fundamental part within the Personal Insurance Portfolio Management team by co‑leading the central analytical engine required to support Definity’s portfolio objectives.

Reporting to the VP, Personal Insurance Operational & Financial Planning, this role is accountable for overseeing the delivery of timely, high‑quality portfolio performance monitoring, insight generation, forecasting, and deep dive analysis. In partnership with other leaders, you will ensure the team provides clear, actionable insights that diagnose performance trends, explain the “why” behind results, and support effective decision making by Regional Portfolio Directors.

This role combines people leadership, analytical excellence, and operational rigor. You will build and oversee a centre of excellence for analytical talent, manage the team’s end‑to‑end workflow, and partner closely with PI Directors and senior stakeholders to align analytical effort with the most critical business priorities and long‑term portfolio strategy.

This role will have regular exposure to senior leaders and are expected to confidently form and present portfolio recommendations that influence strategic and tactical decisions across Personal Insurance.

What to Expect

• Oversee the continuous monitoring of Personal Insurance portfolio performance across all PI products and regions
• Direct the generation of actionable portfolio insights, guiding the team to move beyond reporting results to clearly explain underlying drivers and trends
• Ensure all analysis tells a cohesive story around profitability, risk quality, and market dynamics, supported by clear recommendations
• Champion a culture of analytical curiosity and proactive insight generation, encouraging early identification of trends, risks, and opportunities
• Support the development and refinement of portfolio forecasts by ensuring underlying assumptions are informed by current performance trends, emerging insights, and identified risks and opportunities

Oversee Deep‑Dive Analysis & Strategic Projects

• Prioritize and manage a portfolio of deep‑dive analytical projects designed to diagnose root causes of performance trends
• Partner with Regional Portfolio Directors to help frame strategic questions and ensure analysis directly informs portfolio actions and decisions
• Ensure consistency, quality, and relevance of analytical outputs across all projects
• Translate analytical findings into clear, data‑driven portfolio recommendations, outlining trade‑offs, expected impacts, and practical actions
• Partner with stakeholders to evaluate potential portfolio actions and scenarios, ensuring recommendations are grounded in robust analysis and aligned to financial and risk objectives

Develop & Lead a High‑Performing Analytical Team

• Build and lead a centre of excellence for portfolio analytics, accountable for engagement, development, and performance of all PI Portfolio Analysts
• Provide ongoing coaching, mentoring, and constructive feedback to support both technical capability and professional development
• Manage performance expectations and support career progression for analysts, including identifying development opportunities and future leaders
• Foster a collaborative, inclusive, and high‑performance team culture

Manage Operational Workflow & Stakeholder Relationships

• Design and manage the operational workflow for the centralized analyst team, including project intake, prioritization, capacity planning, and quality control
• Facilitate a weekly prioritization forum with Regional Portfolio Directors to ensure analytical resources are aligned to the highest‑value business needs
• Serve as the primary liaison between Portfolio Directors and the analyst team, ensuring strong communication, clarity of expectations, and effective delivery

What You Bring

• University degree in Business, Finance, Economics, Statistics, Actuarial Science, or a related field
• 7+ years of progressive experience in analytics, portfolio management, FP&A, pricing, actuarial, or insurance performance analysis
• Demonstrated experience leading and developing high‑performing analytical teams
• Strong understanding of Personal Insurance (P&C) financials, portfolio metrics, and performance drivers
• Proven ability to translate complex analysis into clear, actionable insights for senior business stakeholders
• Excellent communication, stakeholder management, and organizational skills
• Highly collaborative, with strong judgment and the ability to balance analytical rigor with business relevance

High degree of proficiency with English required to service customers, both internal to the company and external, across Canada.

Salary Range: $106,500-$156,500

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement?We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

What’s in it for you?

• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company‑matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by [e-mail].

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

#LI-Hybrid

• Job Identification 9158
• Job Category Underwriting and Insurance Operations