Team Lead, Regional Processing Center

Kibbi Technologies Inc.; Southwestern Ontario; Hybrid; CAD 74,000 - 124,000; Full time

Benefits offered by this job

Hybrid work schedule

Company share ownership program

Incentive programs

Pension and RRSP contributions

Volunteer days and charitable matching

Tuition assistance

Job summary

Definity in Canada is seeking a leader to guide a team of underwriting assistants and technicians, focusing on coaching, development, and mentoring to achieve key performance metrics in a fast-paced environment.

You will collaborate with internal business partners to ensure success, own team performance metrics, and drive process standardization through SOP updates and effective onboarding.

A hybrid work model, competitive benefits, and a strong commitment to inclusion accompany this role.

Qualifications

• 3 to 5 years of progressive experience within the insurance industry, including 1 to 3 years in supervisory/leadership roles.
• Excellent verbal and written communication with internal teams and external partners.
• Ability to coach, mentor, and develop a team in a fast-paced environment.
• Strong analytical, decision-making, and negotiation skills.

Responsibilities

• Lead and develop your team, coaching the performance to meet SLAs/OLAs and productivity targets.
• Foster a high-performance culture with innovation, collaboration, and growth.
• Partner with Regional Technical Specialists on training plans and quality review results.
• Own team performance metrics including quality, service, production, and financial targets.

Skills

Leadership

Communication

Resilience

Strategic thinking

Education

University degree

College diploma

CIP designation

CRM designation

Job description

The Opportunity

Reporting to the Manager of the Regional Processing Centre, you will lead a team of underwriting assistants and technicians. This leadership role focuses on coaching, developing, and mentoring your team to achieve key performance metrics in a fast-paced, evolving environment. A key aspect of this position is collaborating with internal business partners to ensure success.

What to Expect

• Lead and develop your team:You’ll support, coach, and manage the performance of your Direct Reports, driving the achievement of business, functional, and individual productivity levels alongside service level agreements (SLAs) and operating level agreements (OLAs).


• Foster a high-performance culture:You’ll champion an environment of innovation, collaboration, and teamwork, supporting our commitment to sustained, profitable business growth.


• Partner on quality and training:You’ll collaborate closely with Regional Technical Specialists to build tailored training plans and review Quality Review results to continuously elevate your team's output.


• Own team performance metrics:You’ll be accountable for team success across key metrics, including quality, service, production, financial targets, hybrid work arrangements, and our core culture and values.


• Manage capacity and scheduling:You’ll partner with business partners and your leader to forecast regional processing capacity and coordinate schedules (e.g., vacation, training, and personal leaves) with guidance from HR as needed.


• Drive process standardization:You’ll actively support the creation, update, and maintenance of Standard Operating Procedures (SOPs) for both new and existing operational processes.


• Champion smooth onboarding:You’ll facilitate successful onboarding experiences for new hires in close collaboration with Senior Leaders, Regional Technical Specialists, and HR.

What you Bring

• Education & Professional Credentials:A University degree or College diploma. Having yourChartered Insurance Professional (CIP)and/orCertified Risk Management (CRM)designation is considered a strong asset.


• Industry & Leadership Experience:3 to 5 years of progressive experience within the insurance industry. This must include 1 to 3 years of formal or informal supervisory/leadership experience, showcasing your ability to guide, mentor, and manage a team.


• Exceptional Communication:Strong customer service orientation with exceptional verbal and written communication skills to effectively collaborate with internal team members and external business partners.


• Resilience in Motion:A proven ability to thrive and remain organized under pressure within a fast-paced, rapidly changing operational environment.


• Strategic Thinker & Problem Solver:Excellent analytical skills, sound decision-making abilities, and strong negotiation skills to navigate complex situations and deliver balanced business outcomes.

Salary Range:$73,600-$123,500

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement?We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

What’s in it for you?

• Hybrid work schedule for most roles


• Company share ownership program


• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.


• Pension and savings programs, with company-matched RRSP contributions


• Paid volunteer days and company matching on charitable donations


• Educational resources, tuition assistance, and paid time off to study for exams


• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents


• Wellness and recognition programs


• Discounts on products and services

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [e-mail].

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).