Manager, Payroll Productions

Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario; Central Ontario, North Bay; On-site; CAD 90,000 - 120,000; Full time

Job summary

Ontario Public Service Leadership in Orillia and North Bay is hiring a Manager, Payroll Production to lead payroll and benefits service delivery for a large, public sector client base.

You will manage daily operations, ensure compliance with collective agreements and legislation, and drive continuous improvements across regions while collaborating with cross‑ministry partners and enterprise HR systems.

Qualifications

• Experience leading high-volume payroll/benefits operations.
• Ability to interpret legislation and collective agreements.
• Strong analytical and problem-solving skills.

Responsibilities

• Oversee payroll production operations for the Service Centre network.
• Manage day-to-day priorities in a fast-paced environment and drive process improvements.
• Provide updates to executives and client groups on payroll/benefits matters.
• Lead and coach a team of up to 25 staff and foster a high-performing culture.
• Monitor performance metrics and drive initiatives aligning with enterprise HR systems.
• Resolve complex payroll issues in partnership with internal stakeholders.

Skills

Leadership

Payroll operations

PeopleSoft

Team coaching

Stakeholder relations

Tools

PeopleSoft

Job description

Lead Operational Excellence in Payroll and Benefits Services

Do you thrive in a fast-paced, client-focused environment and excel at bringing clarity to complex processes? The Pay and Benefits Services Division within the Treasury Board Secretariat is seeking a Manager, Payroll Production to lead service delivery at the Orillia and North Bay Service Centre. This is an opportunity to oversee critical pay and benefits functions, drive continuous improvement, and contribute to enterprise-wide HR systems that support Ontario's public service.

As the Manager, you will lead a team of professionals responsible for the delivery of daily and cyclical payroll services. You will ensure compliance with collective agreements, legislation, and established policies while resolving complex issues and maintaining high service standards. Working closely with partners across the organization, you will help implement system enhancements, streamline processes, and promote consistent, efficient approaches to service delivery.

If you are a collaborative leader with strong operational expertise, sound judgment, and a commitment to service excellence, we encourage you to apply. Join a dedicated team delivering essential pay and benefits services that support Ontario's public servants every day.

Leadership That Makes a Difference

At its core, leadership in the Ontario Public Service (OPS) is about creating positive change for people and communities across Ontario. We're looking for leaders who are authentic, accountable, and courageous. People who bring others together, ask bold questions, and lead with purpose.

About the job

We believe great leadership starts with high standards and strong support. In the OPS, that means showing up with authenticity, acting with integrity, and having the courage to do what's right, even when it's hard.

As a leader, you'll shape a team culture that sparks innovation, supports collaboration, and champions inclusion. You'll help build a workplace that is diverse, anti-racist, and accessible, where everyone feels safe, respected, and able to thrive.

You won't be doing it alone. We invest in our leaders through mentorship, learning opportunities, and cross-ministry networks that help you grow your impact and connect with peers across the organization.

Leadership is about impact, and in this role, you'll have the opportunity to make a meaningful one.

You will:

• Oversee payroll production operations for the North Bay or Orillia Service Centre ensuring timely, accurate, and compliant service delivery.
• Manage day-to-day priorities in a dynamic, high-volume environment while implementing process improvements and quality standards.
• Provide clear, consistent updates to executives and client groups, and act as a liaison on payroll and benefits matters.
• Lead and coach a team of up to 25 staff, fostering an inclusive, collaborative, and high-performing work culture.
• Monitor performance metrics, identify trends, and drive initiatives to align operations with strategic goals and enterprise HR systems.
• Resolve complex payroll and processing issues in partnership with internal partners, ensuring compliance with collective agreements and legislation and respond to clients when applicable.

Meet Your New Team

As a Manager, Payroll Production, will join the management team within the Pay and Benefits Operations Branch at Treasury Board Secretariat. Our branch delivers critical services to Ontario Public Service employees and select agencies, including payroll processing, enrolment for pensions and benefits, and advisory services. We handle new hires, exits, leaves of absence, and more - all while resolving Tier 2 inquiries transferred from the OPS Service Centre. It's a high-volume, high-impact environment where teamwork, precision, and responsiveness are key.

In this role, you will report to Tina Dobson, Senior Manager, Payroll Production System. Tina has 25 years of experience in payroll and employee support services. Having progressed from Pay & Benefits Specialist to Team Lead, Manager, and Senior Manager, she brings extensive technical payroll expertise and a strong commitment to operational excellence. Tina is recognized as an empathetic leader who values collaboration, accountability, and a strong work ethic, while fostering high-performing teams and delivering exceptional service to employees and stakeholders.

You will work closely and collaborate with other managers to ensure consistency in service delivery across regions, share operational insights, and align on priorities to meet client needs and production timelines. Together, you'll contribute to a supportive management culture that values open communication, collective problem-solving, and continuous improvement.

What you bring to the team

Leadership and People Management

• Experience leading high-volume operational teams in a service-focused environment.
• Ability to coach, develop, and support staff in managing priorities and achieving performance goals.
• Experience with performance management, workforce planning, and team development.
• Demonstrated leadership that promotes collaboration, accountability, and service excellence.

Relationship Management and Communication

• Strong communication and facilitation skills to present information and provide advice to a range of audiences.
• Ability to build and maintain effective working relationships with clients, colleagues, and partners.
• Experience providing consultation and guidance on operational or HR-related matters.
• Interpersonal skills to foster collaboration, innovation, and positive working relationships.

Specialized Knowledge and Expertise

• Knowledge of payroll operations, HR systems (such as PeopleSoft), and related business processes.
• Ability to interpret and apply legislation, policies, procedures, and collective agreements.
• Strong analytical and problem-solving skills to resolve complex operational issues.
• Experience assessing risks, supporting change initiatives, and driving continuous improvement.

Apply by: Wednesday, September 9, 2026 11:59 pm EDT