Manager, Operations II

Cadillac Fairview; Hamilton; On-site; CAD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a dynamic Operations Manager to oversee the effective management of a major shopping center. In this pivotal role, you will lead a dedicated team, ensuring that operations are efficient, compliant, and aligned with budgetary constraints. You will play a key role in fostering a culture of professional development while also managing external resources for maintenance and safety. This position offers an exciting opportunity to influence the operational success of a prominent facility, with a focus on excellence and community impact. Join a company that values leadership and innovation, and make a meaningful difference in the community.

Benefits

Competitive benefits package

Pension plan

Professional development opportunities

Collaborative work environment

Qualifications

• 10+ years in Physical Operations management, with 7+ years in a supervisory role.
• Strong knowledge of HVAC, electrical systems, and budgeting principles.

Responsibilities

• Manage operations team to achieve departmental goals efficiently.
• Ensure compliance with health and safety regulations and environmental standards.

Skills

Leadership

Communication Skills

Mechanical/Electrical Abilities

Analytical Skills

Decision-Making Skills

Organizational Skills

Emergency Response

Education

B.Eng or equivalent

SMA (BOMA) or Building Environmental Systems I

CFM Certification

Enrolment in FMA or RPA

Tools

Building Automation Systems (Johnson Controls)

Preventative Maintenance Software

Job description

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Role impact: To provide management for the effective operation of a major Shopping Centre by directing and coordinating the efforts of the operations team and overseeing the services provided by external resources such as architects, consultants, contractors, and suppliers so that the Centre is managed within budget and meets CF standards.

What you will deliver:

1. Manage the activities of all team members to ensure the timely achievement of department goals, within prescribed policies, procedures, and standard business practices;
2. Provide regular motivation and mentoring to all staff to encourage ongoing professional development for succession planning purposes;
3. Ensure that all preventative maintenance requirements for all mechanical/electrical systems and equipment are evaluated, documented, and performed;
4. Support the management of the overall health and safety program by ensuring the safe and secure operation of the facility, delivering on environmental H&S compliance requirements, and providing resources and guidance so that all processes, inspections, and employee training are aligned with CF policies and applicable legislation;
5. Make sure that all programs related to the overall operation of the Centre are implemented in a timely, efficient, and cost-effective manner by reviewing areas such as, but not limited to: preventative maintenance, environmental management, roof maintenance and rehabilitation, Health & Safety, and Marketing;
6. Develop annual operating budgets for all categories of expense and recovery by conducting thorough studies of previous years’ budgets, repairs, and upgrades to help CF stay market leaders;
7. Monitor operational expenses monthly by reviewing actual performance against budgeted figures and conduct variance analyses to resolve discrepancies;
8. Ensure property operations are well organized and staffed by administering VisionFM schedules for staff and contractors to meet customer needs effectively and efficiently;
9. Facilitate ongoing, open communication with tenants to understand and address their operational concerns, ensuring their needs are met and the organization’s assets are maintained appropriately;
10. Respond to after-hours emergency calls, go to the site, and take all necessary actions to ensure emergency procedures are followed and the security of personnel and property is maintained;
11. Handle service contract negotiations.

What your strengths are:

• A great leader with a positive demeanor and strong interpersonal skills
• Strong verbal and written communication skills
• Excellent mechanical/electrical abilities
• Excellent analytical and decision-making skills
• Able to work efficiently under pressure with proven skills in implementing and measuring department performance indicators
• Organized with the ability to handle multiple tasks and prioritize for completion
• Dedicated professional willing to respond to emergencies

What you need to succeed:

• B.Eng or equivalent
• SMA (BOMA) or Building Environmental Systems I
• CFM (Certified Facilities Manager) certification is an asset
• Enrolment in FMA or RPA or Shopping Centre Managers Course or equivalent
• Minimum 10 years experience in Physical Operations management with at least 7 years supervisory/management experience, preferably in a mixed-use environment
• Thorough knowledge of general maintenance procedures, budgeting principles, electrical and practical theory, new technologies, HVAC, electrical/mechanical systems, management principles, budgeting principles
• Recent experience managing in a unionized environment, including a solid understanding of collective bargaining
• Excellent knowledge of Building Automation Systems (Johnson Controls) and Preventative Maintenance software
• General functional knowledge of environmental hazards and Green (LEED) initiatives

Why you should join us:

At Cadillac Fairview, we have been transforming communities for over 50 years. We are more than our properties; we are building leaders at all levels. We offer interesting work, a great organizational culture, collaboration opportunities, and support for your growth and development. We reward values-based behavior and superior results with a competitive benefits and pension package. Make a difference with us!

Our actions and decisions are guided by our CF Values:

• Aim Higher – strive to exceed expectations
• Own Your Expertise – empower ourselves and each other
• Collaborate Effectively – bring the right people together to get the right results
• Engage with Empathy – objectively consider the needs of others
• Embrace Change – drive, learn from, and adapt to change

We are committed to diversity and inclusion. If you need accommodations during recruitment, please notify your CF contact or email [e-mail].

Seniority level

• Director

Employment type

• Full-time

Job function

• Management and Manufacturing