Branch Operations Manager II

WillScot; Hamilton; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Branch Operations Manager to lead their team in Hamilton. This role is pivotal in ensuring operational excellence, managing budgets, and driving customer satisfaction. The successful candidate will oversee a diverse team, ensuring compliance with safety regulations and high service standards. With a commitment to diversity and inclusion, this innovative company offers a supportive environment for professional growth. If you are a dynamic leader with a passion for operational success, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Matching

Tuition Reimbursement

Qualifications

• 5+ years managing teams in service, manufacturing, or construction.
• Proficiency in MS Office and experience managing budgets.

Responsibilities

• Oversee branch operations and manage workforce effectively.
• Ensure compliance with safety and operational standards.
• Drive high product quality and customer satisfaction.

Skills

Budget Management

Communication Skills

Problem Solving

Relationship Building

Time Management

Education

High School Diploma or GED

Bachelor's Degree

Tools

MS Office (Excel, Word, Outlook)

Salesforce

SAP

Tableau

Hyperion

Teams/Zoom

Smartsheets

Job description

At WillScot (NASDAQ WSC), our 4,000+ employees are at the heart of everything we do. We offer industry-leading pay and benefits, opportunities for development and upward mobility, and invest in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving a diverse range of customers across all industries from 240+ locations in the United States, Canada, and Mexico.

Our values are our foundation. We strive to diversify our teams to ensure we have the best talent. We are committed to creating an inclusive and equitable workplace where everyone can contribute while being authentic. To learn more about WillScot and who we are, click here. Build your future with us!

ABOUT THE JOB:

The Branch Operations Manager (BOM) is responsible for the success of the branch operation, including safety, cost control, workforce management, and inventory management. Success is achieved through value-driven execution that complies with WS policies and all relevant laws and regulations. The BOM maintains excellent service standards, responds efficiently to customer inquiries, and strives for high customer satisfaction.

WHAT YOU'LL BE DOING:

Operations

• Oversee branch operational employees, including Production Supervisors, Shop/Yard Labor, Field Service, Dispatchers/Transportation Coordinators, Drivers, and Branch Coordinators.
• Manage daily tasks and assignments for temporary workers and contractors.
• Communicate clearly and timely with all branch employees.
• Utilize internal systems to ensure safe, timely, cost-effective, and high-quality revenue activities.
• Manage costs through maintenance, inventory, and fleet servicing, using company resources efficiently.
• Plan and manage budgets, actively controlling costs.
• Ensure compliance with work orders, damage billing, inventory, and purchasing procedures.
• Ensure availability of parts, VAPS, and resources for efficient operations.
• Collaborate with HR and leadership to develop and manage the branch workforce, including recruiting, training, and talent assessment.
• Manage logistics aspects such as safety, resources, DOT compliance, and route efficiency.

Production

• Ensure timely off-rent processes, unit inspections, and damage assessments.
• Manage work order accuracy and minimize variances.
• Order, receive, and distribute materials and VAPS.
• Focus on first-time quality and reducing service calls by conducting root cause analysis and implementing corrective actions.

Customer Service

• Use Net Promoter Score (NPS) feedback to identify improvements.
• Ensure on-time deliveries, returns, relocations, and service.
• Drive high product quality and operational excellence for commercial readiness.

EDUCATION AND QUALIFICATIONS:

Requirements:

• High school diploma, GED, or 3 years of applicable experience.
• 5+ years managing direct reports in a service shop, manufacturing, or construction environment, or 2+ years with WillScot.
• Experience managing budgets.
• Proficiency in MS Office (Excel, Word, Outlook).
• Ability to meet deadlines and solve problems creatively.
• Strong communication and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred:

• Bachelor's degree.
• Experience with customer service.
• Experience with Salesforce, SAP, Tableau, Hyperion, Teams/Zoom, or Smartsheets.
• Experience in fleet management, logistics, inventory, dispatching, or building codes/permitting.

PERSONAL CHARACTERISTICS:

• Lead by example, embodying our values.
• Dedicated to health and safety.
• Inclusive and diverse.
• Excellence-driven.
• Trustworthy and reliable.
• Customer-focused.
• Community-oriented.

Note: This description outlines the general responsibilities and is not exhaustive. Collaboration and teamwork are essential. Duties outside normal responsibilities may be required occasionally.

WillScot offers comprehensive benefits, including medical, dental, vision, disability, life insurance, paid time off, holidays, tuition reimbursement, and 401(k) matching. Additional benefits details are available here.

We are an equal opportunity employer, committed to diversity and inclusion in all employment practices, and prohibit discrimination based on any protected characteristic under applicable law.