Manager, operations and architecture

Port of Montreal; Montreal; On-site; CAD 90,000 - 130,000; Full time

Job summary

Une entreprise de gestion portuaire à Montréal est à la recherche d'un Operations and Architecture Manager pour superviser les opérations IT quotidiennes. Ce poste implique la gestion des processus opérationnels pour répondre aux besoins commerciaux, tout en alignant les projets d'architecture IT sur les objectifs stratégiques de l'organisation. Les candidats doivent avoir une expérience d'au moins 10 ans, dont 5 en management, et être bilingues en français et en anglais.

Benefits

Stationnement payé

Programme d'aide aux employés et à la famille (EFAP)

Qualifications

• Minimum 10 ans d'expérience pertinente, dont 5 dans la gestion.
• Connaissance de l'infrastructure physique et des réseaux de communication.
• Certification ITIL ou expérience est un atout.

Responsibilities

• Gérer les opérations IT quotidiennes, y compris le support Helpdesk.
• Établir et gérer l'architecture IT de l'organisation.
• Planifier et coordonner les initiatives technologiques.
• Surveiller les performances de l'équipe et fournir du coaching.

Skills

Bilinguisme en français et anglais

Compétences organisationnelles

Gestion du temps

Education

Diplôme de premier cycle en informatique, ingénierie ou domaine connexe

Tools

MS Windows

MS SQL

Brocade and Cisco switches

MS Exchange

Fortinet firewalls

Job description

Under the direction of the IT Manager, the Operations and Architecture Manager will oversee daily IT operations and establish operational processes to meet business needs. The incumbent will define, design, implement, and deliver IT architecture project solutions and internal initiatives aligning with the organization’s strategic goals. They will organize, monitor, and guide their team’s activities to meet deadlines within budget, ensuring client satisfaction.

The key responsibilities include:

1. Operations:

• Managing daily IT operations, including Helpdesk support;
• Assigning activities and deadlines, overseeing work, and setting performance standards;
• Managing deployment and maintenance of hardware and network updates;
• Planning, coordinating, and delivering initiatives on time;
• Ensuring internal processes, governance, and accountability mechanisms are followed;
• Participating in the annual IT budget process;
• Managing supplier relationships regarding outsourcing and service contracts;
• Providing high-quality services for workstations, software, network, wireless, and telephony;
• Coordinating technological initiatives and change management;
• Developing user-service procedures and training;
• Monitoring team performance and providing coaching to foster a positive work environment.

Architecture:

• Establishing and managing the organization’s IT architecture (systems, solutions, telecommunications);
• Providing a company-wide data architecture model promoting interoperability and efficiency;
• Optimizing tools and integration strategies for project delivery;
• Planning, designing, and implementing IT resources for projects;
• Revising architecture standards and best practices to align with organizational needs;
• Identifying innovative initiatives, including new procedures, business models, and cloud services.

Qualifications

• Undergraduate degree in computer science, engineering, or related field;
• Minimum 10 years of relevant experience, including 5 in management;
• Proficiency with MS Windows, MS SQL, SAN, Brocade and Cisco switches, MS Exchange, Fortinet firewalls;
• Knowledge of AS-400 (iSeries) is an asset;
• ITIL certification or experience is an asset;
• Strong organizational and multitasking skills;
• Ability to provide after-hours support as needed;
• Knowledge of physical infrastructure and communication networks.

Required Skills:

• Bilingual in French and English;
• Paid parking;
• Employee and Family Assistance Program (EFAP).