Manager of Insights and AI

Equinix; Toronto; On-site; CAD 102,000 - 152,000; Full time

Benefits offered by this job

Health benefits

Employee Assistance Program

Paid time off

Job summary

Equinix in Toronto is seeking a Manager of Insights and AI to advance Global Communications through measurement, data quality, and practical AI use. You will lead KPI definition, data collection, and reporting across regions.

You will coordinate AI adoption, develop resources, train teams, and partner with the Chief of Staff to strengthen culture and collaboration, while ensuring responsible AI use.

Qualifications

• Experience measuring communications performance and translating data into insights.
• Understanding measurement across communications channels including earned media, digital and employee comms.
• Proven ability to partner with agencies or external vendors and review deliverables.

Responsibilities

• Lead a consistent measurement approach across Global Communications and tie objectives to business priorities.
• Establish KPIs with regional leads and integrate data sources into planning.
• Identify data gaps and implement practical, repeatable data collection processes.
• Oversee the measurement agency’s scope, timelines, and deliverables.

Skills

KPI Definition

Data Governance

AI in Communications

Stakeholder Collaboration

Project Management

Job description

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

The Manager of Insights and AI will help Equinix’s Global Communications team better understand its impact, apply AI to everyday work, and operate more effectively.

Reporting to the Chief of Staff, this role will lead measurement and insights across Global Communications, partnering with functional and regional leaders to define meaningful measures, ensure reliable data collection, and turn findings into clear recommendations. The manager will oversee the measurement agency responsible for technical execution and serve as the team’s central point of contact for communications data and insights.

The role will also support teamwide AI adoption through practical use cases, training and resources, and partner with the Chief of Staff on initiatives that strengthen team culture and ways of working.

Responsibilities

Communications Measurement and Insights

• Lead a consistent measurement approach across Global Communications, connecting communications objectives and measures to business priorities
• Partner with functional and regional leads to establish relevant KPIs, identify available data sources, and build measurement into communications planning
• Identify gaps in data collection and work with teams to establish practical, repeatable processes for capturing the information needed
• Manage the measurement agency’s scope, priorities, timelines and deliverables, including data collection, dashboard development and reporting
• Establish clear reporting definitions and quality checks to improve data accuracy, consistency and comparability across functions and regions
• Lead regular reporting, translating results into clear narratives that explain performance, identify trends and recommend actions
• Serve as the primary point of contact for measurement questions, data requests and insights across Global Communications
• Help communications leads use findings to refine strategies, prioritize resources and improve future programs

AI Implementation and Enablement

• Partner with the Chief of Staff and internal technology teams to implement the Global Communications AI adoption plan
• Work with communications teams to identify and prioritize use cases that improve quality, save time and simplify recurring work
• Coordinate training and ongoing learning opportunities tailored to different roles, experience levels and needs
• Develop and maintain practical resources, including use‑case examples, prompt libraries, workflow guidance and shared learnings
• Help team members access approved tools and resources, coordinating with internal partners to address adoption barriers
• Track adoption, gather feedback and assess benefits, including time saved and improvements in quality or efficiency
• Reinforce company guidance on responsible AI use, including information handling, accuracy and human review

Team Operations and Culture

• Serve as an operations partner to the Public Relations team. Meet regularly with PR to understand upcoming priorities, identify gaps in tools or support, and coordinate with the Chief of Staff and shared resource owners to get the team what it needs
• Partner with PR leads to identify, prioritize and deliver future operational projects, such as improving how teams request shared support, coordinate agency work or plan across regions. Set clear owners and milestones, track progress and follow up with the teams using the new process
• Support the Chief of Staff on onboarding, mentorship and other programs that help Global Communications colleagues build relationships and collaborate across functions and regions
• Coordinate the rollout of new policies and processes. Give teams clear guidance on what's changing, what they need to do and where to find support
• Gather feedback from across Global Communications, recommend ways to simplify day-to-day work and check back with colleagues to see whether the changes helped

Qualifications

• 7+ years of experience in corporate communications, public relations, employee communications or a related communications discipline
• Demonstrated experience measuring communications performance and translating data into insights and recommendations
• Understanding of measurement across communications channels, including earned media, digital and social channels, and employee communications
• Experience partnering with agencies or external vendors, including setting expectations and reviewing the quality of deliverables
• Practical experience using generative AI in communications workflows and helping colleagues build confidence with new tools
• Strong analytical judgment, attention to detail and the ability to question data, reconcile inconsistencies and explain findings clearly
• Excellent writing and presentation skills, with the ability to make complex information accessible to different audiences
• Strong project management and collaboration skills, including the ability to influence colleagues across functions and regions
• A proactive, curious and adaptable approach, with the ability to balance recurring responsibilities and evolving priorities
• Experience in a global organization or B2B technology environment is preferred

The targeted pay range for this position in the following location is / locations are:

Canada - Toronto Office TRO : 102,000 - 152,000 CAD / Annual

United States - Dallas Infomart Office DAI : 121,000 - 181,000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.

The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Aff…

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