Director, EX Innovation

Equinix; Toronto; On-site; CAD 158,000 - 236,000; Full time

Benefits offered by this job

Employee Assistance Program

Vacation & paid holidays

RRSP/TSFA retirement plans

Job summary

Equinix is seeking a Director, EX Innovation to lead employee and manager experience strategy within the People Team. You will shape lifecycle journeys, design principles, and cross-product requirements, partnering with DIO to align roadmaps and investments.

You will drive AI-enabled experiences with responsible governance. You will lead a global, cross-functional team, applying listening, research and analytics to identify friction and deliver measurable improvements across the employee

Qualifications

• Experience leading employee and customer experience programs in a global organization
• Expertise in journey architecture, service design, and measurable improvement
• Ability to influence cross-functional leaders and partners without direct product ownership
• Knowledge of AI, automation, and responsible AI governance

Responsibilities

• Develop EX Innovation strategy and reusable design methods
• Define employee and manager experience principles and journey architectures
• Use listening and analytics to identify friction and set improvement opportunities
• Translate lifecycle journeys into prioritized experience and tech roadmaps
• Explore AI opportunities across the employee lifecycle
• Shape responsible AI design principles and governance
• Set success criteria and drive improvements in usability and efficiency
• Provide design frameworks to People teams while accountability remains with owners

Skills

Employee experience

Service design

Journey architecture

AI governance

Cross-functional leadership

Measurable improvement

Job description

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact.You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

The Director, EX Innovation leads the employee and manager experience vision, lifecycle journey architecture, design principles and standards for People Team programs, products, services and interaction channels. Using employee listening, experience research and service insights, this leader identifies cross-functional friction and accelerates the design and validation of simpler, connected, AI-enabled experiences. As the primary strategic experience partner to DIO, the Director translates People experience needs into cross-product requirements and informs integrated technology roadmaps and investment decisions, while accountable teams retain ownership of their products, programs and delivery. The Director also orchestrates the People AI experience agenda, aligning emerging use cases, responsible AI governance and experimentation to create measurable employee, manager and business value.

Responsibilities

• Leads and develops the EX Innovation strategy and team with focus on building reusable design methods and experimentation capabilities that can be leveraged across the People Team
• Defines and champions employee and manager experience principles, end-to-end journey architecture, interaction standards and cross-product design patterns
• Use listening, journey research and service analytics to identify friction points and to develop experience measures, baselines and evidence-based improvement opportunities
• Translate lifecycle journeys into integrated experience and technology priorities and requirements and surface dependencies and inform roadmaps, architecture and investment choices
• Connect AI opportunities across the employee lifecycle and People programs
• Shape responsible AI design principles and AI Ethics guardrails with cross-functional partners across the People team and other corporate functions
• Set success criteria and track improvements in friction, usability, experience quality and efficiency; use results to guide iteration and recommend scaling
• Equip People teams with frameworks and targeted design support, enabling consistent experiences while delivery and product outcomes remain with accountable owners

Qualifications

• Experience leading employee/customer experience, service design or human-centered innovation in a complex global organization
• Expertise in journey architecture, experience research, service design, experimentation and measurable experience improvement
• Track record influencing cross-functional leaders and technology partners without direct ownership of products or operations
• Practical knowledge of AI, automation, responsible AI governance and technology-enabled experience design
• Experience with managing complex, global projects and understanding of delivering technical products in agile software development preferred

The targeted pay range for this position in the following location is / locations are:

Canada - Toronto Office TRO : 158,000 - 236,000 CAD / Annual

United States - Dallas Infomart Office DAI : 181,000 - 272,000 USD / Annual

United States - Chicago Office CHO : 200,000 - 300,000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program

An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Aff

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This posting is a new position within our organization.