Manager, Network Operations

Viarail; Montreal (administrative region); Hybrid; CAD 96,000 - 120,000; Full time

Benefits offered by this job

Hybrid work options

Telemedicine access

Travel privileges for you and family

Commitment to equity, diversity &INClu

Job summary

VIA Rail is seeking a Manager to lead the Operations Control Center (OCC), ensuring daily operations are efficient and well-documented. Reporting to the Senior Manager, Network Operations, you will oversee personnel, objectives, recruitment, and performance within a high-stakes rail environment.

You will coordinate train operations, monitor adherence to the operating plan, handle disruptions promptly, and ensure system documentation is accurate.

Qualifications

• Possess a College diploma in a related field or combination of equivalent training and pertinent experience.
• Possess 5 years of railway experience and management experience in similar business environment such as Transportation, Maintenance or Customer Experience.

Responsibilities

• Maintain a high employee engagement, coaching, recognition, training, and staffing planning; manage scheduling and recruitment.
• Oversee train operations, adhere to operating plan, promptly address delays and disruptions to minimize impact.
• Ensure accuracy and compliance of information across systems and documentation in the SharePoint repository.
• Ensure documentation is current and distributed to respective teams.
• Lead emergency preparedness, business continuity, and testing of critical systems.

Skills

Bilingual English/French

Organizational skills

Relationship building

Tech savvy

Adaptability

Education

College Diploma

Tools

SharePoint

Job description

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Annual Salary / Hourly Rate : $96,130 - $120,162

Number of positions to be filled :1

Application Deadline :10/10/2026

Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our infrastructure, we’re building the future of transportation in Canada. Working for VIA Rail is being a part of a collective effort in sustainable mobility.

Why VIA Rail?

We’re proud to offer a workplace that reflects the diversity and inclusivity of Canadian society. At VIA Rail, you’ll enjoy:

• Generous Vacation, Parental, and Personal Leave
• Hybrid Work Options (role-dependent)
• Unlimited Access to Telemedicine Services
• Train Travel Privileges for You and Your Family
• Commitment to Equity, Diversity & Inclusion
• Participation in Social Initiatives & Employee Resource Groups

POSITION

Reporting to the Senior Manager, Network Operations, the Manager is responsible for all day-to-day management of personnel and activities in the Operations Control Center (OCC). In addition, the Manager’s main role is to ensure that procedures are carried out effectively, that the work performed meets a high level of quality and, that all processes are documented rigorously.

RESPONSIBILITIES

• Maintain a high employee engagement under his responsibility in delivering daily coaching and recognition, training, setting weekly and yearly objectives, reviewing staffing and schedules, recruiting and all other Human Resources related aspects;
• Manages activities related to train operations including adherence to the operating plan and address exceptions such as delays, missed connections and service disruptions promptly minimizing adverse impact on stakeholders and Customers;
• Ensure compliance with and accuracy of the information entered into the various systems;
• Ensure documents included in the documentation center database (SharePoint) are pertinent, updated regularly and distributed to his respective teams;
• Manages activities related to emergency preparedness and business continuity, testing of emergency measures organization and maintenance and testing of critical systems.

WHAT WE ARE LOOKING FOR

REQUIREMENTS

• Possess a College diploma in a related field or combination of equivalent training and pertinent experience;
• Possess (5) years of railway experience and management experience in similar business environment such as Transportation, Maintenance or Customer Experience.

COMPETENCIES

• Must be bilingual (English & French)
• Possess an excellent organizational and planning abilities;
• Capable of building harmonious relationships with internal and external partners;
• Is technically savvy and capable of quickly learning/using a wide variety of technology system. Proficient in learning new technologies and able to navigate complex computer systems;
• Able to adapt in a constantly changing environment and sound judgment resulting in quality decisions under time constraints;
• Qualification Standards for Operating Crews (QSOC) and Canadian Railway Operating Rules (CROR) qualified (an asset);
• Knowledge of Collective Agreements structure such as Teamsters Conference Rail Canada (TCRC) and Unifor On Board Personnel (an asset);
• Knowledge in system train operations and system geography (an asset);
• Knowledge of VIA’s internal resources/structure and where to obtain specific information (an asset).

At VIA Rail, we are proud to be an employment-equity employer and we strive to form teams that reflect the diversity of Canadian society. We aim to remove barriers to employment accessibility and aspire to provide an inclusive and equitable work environment where everyone is valued, regardless of their identity or differences, to enable them to reach their full potential.

If you need assistance in making the recruitment process or the position you are applying for more accessible, please let us know. Alternate arrangements may be offered to individuals who request them at any stage of the recruitment process. All information received in relation to arrangements will be kept confidential.

Note that we will only contact those who are selected for an interview.

Join our 3,000 other employees in helping provide Canadians with a safe, accessible, environmentally sustainable way to travel!