Senior Manager, Operations Support

VIA Rail Canada; Montreal (administrative region); On-site; CAD 110,000 - 150,000; Full time

Job summary

VIA Rail Canada is seeking a Senior Manager to lead strategies that achieve continuous improvement, reporting, quality and performance objectives across Service Delivery teams in Montreal. Reporting to the Vice-president, Customer, experience, network operations, you will oversee planning, execution and relationships with internal and external partners, while guiding a team of professionals.

You will develop a data-driven culture, consolidate KPIs and dashboards, and ensure timely data capture

Qualifications

• University degree in business, computer science and/or equivalent work and academic experience.
• Minimum 8 years experience in management of a team of professionals.
• Significant experience in project management in a data-driven environment.
• Mastery of MS Office tools.
• Diplomatic, thoughtful, good judgment and decisiveness.
• Organizational skills and ability to quickly build trust and work effectively at all levels of an organization.
• Customer and Result Oriented.
• Tactical and strategic player with the ability to grasp both the big picture and operational issues.
• Ability to adapt in a constantly changing environment
• Strong communication skills, both written and oral
• Team player, interpersonal skills.

Responsibilities

• In conjunction with our internal clients and partners, regularly review priorities to adapt the different processes, applications and information system evolution plan and identify opportunities to support the needs of the business.
• Prepare annual evolution plans, including resource requirements (material and human).
• Develops, executes and monitors the business support roadmap, ensuring the business and operational needs of our internal clients are met in an efficient and timely manner.
• Establish and manage delivery plans that respect budgets, schedules, quality, resource availability, etc.
• Communicate work progress to impacted stakeholders.
• Support to develop a data-driven culture in the operation that supports real-time decision-making: Con consolidation of KPIs and associated dashboards.
• Develop business-oriented performance reports.
• Ensure timely and precise data capture by all required business units.
• Data interpretation and recommendations for different stakeholders.
• Supports the project group in the realization of major projects impacting the Service Delivery teams.
• Works closely with the different business units to operationalize and implement new policies, products, processes, applications, etc.
• Manage a team of professionals Establish goals, conduct feedback meetings and performance reviews and establish development plans.

Skills

Project management

Team leadership

MS Office

Data-driven culture

Strong communication

Education

University degree in business, computer science and/or equivalent work and academic experience.

Job description

Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our infrastructure, we’re building the future of transportation in Canada. Working for VIA Rail is being a part of a collective effort in sustainable mobility.

Reporting to the Vice -president, Customer, experience, network operations, the Senior Manager is responsible and accountable to lead, develop and implement strategies to achieve operations continuous improvement, reporting, quality and performance objectives in an efficient manner supporting the different Service Delivery teams.

He/She manages project planning and execution activities and relationships with external and internal partners. He/she is also responsible for managing a team of professionals.

Responsibilities

• In conjunction with our internal clients and partners, regularly review priorities to adapt the different processes, applications and information system evolution plan and identify opportunities to support the needs of the business. Prepare annual evolution plans, including resource requirements (material and human).
• Develops, executes and monitors the business support roadmap, ensuring the business and operational needs of our internal clients (e.g.: CE, Network Ops, Transportation, EM) are met in an efficient and timely manner. Establish and manage delivery plans that respect budgets, schedules, quality, resource availability, etc. Communicate work progress to impacted stakeholders.
• Support to develop a data-driven culture in the operation that supports real-time decision-making:
  • Consolidation of KPIs and associated dashboards.
  • Develop business-oriented performance reports.
  • Ensure timely and precise data capture by all required business units.
  • Data interpretation and recommendations for different stakeholders.
• Supports the project group in the realization of major projects impacting the Service Delivery teams. Works closely with the different business units to operationalize and implement new policies, products, processes, applications, etc.
• Manage a team of professionals Establish goals, conduct feedback meetings and performance reviews and establish development plans.

What We Are Looking For

• University degree in business, computer science and/or equivalent work and academic experience.
• Minimum 8 years experience in management of a team of professionals.
• Significant experience in project management in a data-driven environment.
• Mastery of MS Office tools.
• Diplomatic, thoughtful, good judgment and decisiveness.
• Organizational skills and ability to quickly build trust and work effectively at all levels of an organization.
• Customer and Result Oriented.
• Tactical and strategic player with the ability to grasp both the big picture and operational issues.
• Ability to adapt in a constantly changing environment
• Strong communication skills, both written and oral
• Team player, interpersonal skills.

At VIA Rail, we are proud to be an employment-equity employer and we strive to form teams that reflect the diversity of Canadian society. We aim to remove barriers to employment accessibility and aspire to provide an inclusive and equitable work environment where everyone is valued, regardless of their identity or differences, to enable them to reach their full potential.

If you need assistance in making the recruitment process or the position you are applying for more accessible, please let us know. Alternate arrangements may be offered to individuals who request them at any stage of the recruitment process. All information received in relation to arrangements will be kept confidential.

Note that we will only contact those who are selected for an interview.

Join our 3,000 other employees in helping provide Canadians with a safe, accessible, environmentally sustainable way to travel!