Manager – MySchedule Training & Change Management team

Alberta Health Services; Calgary; Hybrid; CAD 86,000 - 147,000; Full time

Job summary

Alberta Health Services seeks a Manager to lead the MySchedule Training and Change Management team, guiding the design, development and delivery of training for the MySchedule software across Alberta’s health organizations. You will collaborate with IT, HR and operations to ensure effective adoption and user proficiency.

You will coach and develop a skilled training team, drive change impact assessments, and establish learning pathways, delivery methods, assessments and standards for both

Qualifications

• Completion of post-secondary education in Adult/Workplace Learning, Education, Human Resources or Change Management.
• Five to eight years of progressive experience in training, including change management in large organizations.
• Experience leading teams focused on training design, development, delivery and evaluation (ADDIE).
• Experience with blended learning, content/knowledge management and e-learning authoring tools like Articulate.

Responsibilities

• Provide leadership to the team responsible for training design, development and delivery of MySchedule training across health organizations.
• Develop change impact assessments and project plans to ensure training needs are addressed with software or process changes.
• Lead the development of learning pathways, delivery methods, assessments and ownership.
• Maintain high-quality training solutions via standards, templates and quality review processes.

Skills

Team leadership

Change management

Training design

Project management

Education

Post-secondary education in Adult/Workplace Learning or HR

Change management education or certification

Tools

Adobe Articulate

e-learning authoring tools

Microsoft Office

Job description

Manager – MySchedule Training & Change Management team

Health Shared Services (HSS) provides vital services to clinical and non-clinical teams across Alberta’s healthcare system and works alongside provincial health agencies and corporations, providing expertise, systems and resources related to finance, procurement, information technology, human resources, workplace health and safety, privacy, legal and other shared corporate and support services.As part of the HSS organization, HR and Provincial Staff Scheduling Shared Services provides pay and benefit administration and scheduling of employees working in provincial health agencies and corporations. In addition to performing transactions related to this, HR & PSS Shared Services supports the systems used for these transactions including: e-People (HR information system used in pay and benefit administration), the RMS (recruitment management system) and MySchedule Infor WFM (staff scheduling system), and users of these systems.

Description:

The Manager MySchedule Training and Change Management is a key role as they provide leadership to the team responsible for the design, development and delivery of training for all users of the MySchedule software across multiple health organizations.Key clients/partners for this role include those responsible for staff scheduling functions in various health organizations, IT and application support teams, and colleagues who are responsible for managing the training and communications for other systems within HR & PSS SS.Key responsibilities:Consulting with business leaders and subject matter experts to identify learning needs, translating business requirements into learning outcomes and recommending effective learning solutionsManaging, coaching and developing team members in the areas of training design, development, delivery, technical documentation, change and project managementManage the development of change impact assessments and project plans to ensure the training needs of impacted system users are addressed whenever there is a change in the software or business processesProviding leadership to the development of complex learning solutions by defining learning pathways, delivery methods, assessments, prerequisites, and ownershipEnsuring high-quality training solutions are developed, delivered and maintained by developing/using standards, templates, style guides, quality review processes, and standards for instructor led training deliveryEvolving workflows within the team needed for review or approval of training contentManaging requests coming to the team and ensuring the team resources are efficiently utilizedDeveloping and maintaining collaborative and client service-oriented relationships with business leaders, clients and system usersCollaborating or supporting colleagues in the e-People training and change management or communications teams

• Transition Company: Health Shared Services
• Classification: Manager
• Union: Exempt
• Unit and Program: Health Shared Services - HR & Provincial Staff Scheduling Shared Services
• Primary Location: Southport Tower
• Location Details: Eligible to work remote within Alberta
• Employee Class: Regular Full Time
• FTE: 1.00
• Posting End Date: 01-OCT-2026
• Date Available: 02-NOV-2026
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $41.16
• Maximum Salary: $70.58
• Vehicle Requirement: Not Applicable

• Transition Company: Health Shared Services
• Classification: Manager
• Union: Exempt
• Unit and Program: Health Shared Services - HR & Provincial Staff Scheduling Shared Services
• Primary Location: Southport Tower
• Location Details: Eligible to work remote within Alberta
• Negotiable Location: Provincial
• Employee Class: Regular Full Time
• FTE: 1.00
• Posting End Date: 01-OCT-2026
• Date Available: 02-NOV-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $41.16
• Maximum Salary: $70.58
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of post-secondary education in Adult/Workplace Learning, Education, Human Resources or Change Management. Equivalencies of education, certification and experience will be considered.Minimum of five years’ experience with leading teams focused on training and/or change management in large and complex organizations, ideally within a shared services model.Five to eight years of progressive experience in all aspects of training, including assessment, design, development, delivery and evaluation (ADDIE).Experienced with various training modalities and technologies, including: blended learning, content/knowledge management and e-learning authoring tools like Adobe Articulate.Experience with developing and managing complex, role-based and technical training programs requiring strong project management and consulting skills.

Additional Required Qualifications:

Effective with balancing multiple deliverables and quickly adapting to changing information and priorities.Proven ability to foster collaborative and client-service oriented relationships with a variety of colleagues in multiple organizations.Experience with unionized work environments, scheduling and/or human resource information systems and processes considered an asset.Strong working knowledge of Microsoft Office suite and other tools used for training development and delivery.

Preferred Qualifications:

As required.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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