Manager, Laboratory Services

American Family Care, Inc.; Burlington; On-site; CAD 75,000 - 95,000; Full time

Job summary

A healthcare provider is seeking a Manager of Laboratory Services to oversee compliance, quality assurance, and staff training within a clinical laboratory. The role demands experience in managing lab operations, comprehensive knowledge of regulatory standards, and collaboration with clinical teams to ensure optimal laboratory performance.

Qualifications

• Five years of laboratory experience required.
• Active certification (ASCP, NCA, AMT) preferred.
• Comprehensive knowledge of CLIA regulatory requirements.

Responsibilities

• Manage laboratory equipment and ensure compliance with regulations.
• Evaluate staff performance and provide necessary training.
• Develop and audit laboratory standard operating procedures.

Skills

Laboratory Management

Quality Assurance

Regulatory Compliance

Staff Training

Equipment Maintenance

Education

BS in Medical Technology

Job description

Summary

Responsible for the implementation and compliance of all laboratory policies, procedures, and services. This position is responsible for the quality control and quality assurance program, reporting any issues to the clinic manager, clinics directors, and VP’s as needed. The Manager of Laboratory Services reports to the VP of Clinical Services.

Essential Duties and Responsibilities

· Provide management, maintenance, monitoring and troubleshooting laboratory equipment when needed

· Assist with enrollment, changes, additions, and/or corrections indicated with regulatory agencies. Will also be responsible for ensuring payment of fees associated with regulatory bodies accordingly.

· Evaluate lab staff performance making improvements where indicated

· Training Lab Staff on technique and documentation.

· Regularly reassess lab services to ensure optimal options, engage laboratory vendors and partners to review the latest and best test options, provide a thorough analysis for implementation consideration, and collaborate with applicable departments for implementation.

· Develop, review, and revise standard operating procedures for laboratory operations.

· Audit laboratory documentation to ensure compliance with CLIA’s regulatory requirements to include QA/QC.

· Review FDA product recalls and investigate the impact on patient care.

· Reporting needs of upgrades, lack of supplies, equipment/software and issues appropriately

· Working closely with the Clinic Managers to ensure lab accuracy and facility needs

· Evaluate all laboratory personnel training and educational requirements for accuracy.

· Travel as needed to perform lab related training and services to ensure CLIA compliance.

Other Duties and Responsibilities

· Responds promptly to customer needs; Responds to request for service and assistance.

· Adapts to changes in the work environment, manages competing demands.

· Other duties and responsibilities as assigned.

Qualifications

· BS in Medical Technology or otherwise qualified to serve as laboratory manager and active certification preferred (ASCP, NCA, AMT). At least five years of laboratory experience. Comprehensive knowledge of Clinical Laboratory Improvement Act regulatory requirements

· Demonstrated experience in serving as company representative for regulatory inspections and corrective actions.

· Ability to communicate clearly in writing and verbally and ability to manage or instruct others

Physical Demands/Work Environment

· Office environment.

· Occasional standing and walking

· May occasionally lift and/or move up to 10 pounds