Manager, IT Solutions Delivery - Systems & Integration
iA Financial Group
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Benefits offered by this job
Job summary
iA Financial Group is modernizing its core systems in Individual Insurance and seeking a Manager, IT Solutions Delivery – Systems & Integration. You will lead a multidisciplinary team, drive delivery excellence, and optimize release pipelines while embedding engineering best practices.
The role emphasizes data-driven decisions, observability, and AI-enabled efficiency, with a hybrid work model in Canada. Strong French and intermediate English are valued for cross-border collaboration.
Qualifications
- Minimum 10 years combined IT and management experience.
- At least 3 years of experience managing software development teams.
- Bachelor's degree in Computer Science or equivalent.
- Experience as Software Developer, Technical Lead, or Architect.
- Strong DevOps, modern software engineering, and large-scale delivery experience.
- Ability to balance business value with technical health using data-driven decisions.
- Proficient with delivery tools such as Azure DevOps, Jira, Git, CI/CD, monitoring and observability solutions.
Responsibilities
- Define, communicate, and evolve the vision of the Systems & Integration team in alignment with Individual Insurance priorities.
- Lead, engage, and develop a multidisciplinary team across software development, DevOps, application support, and delivery.
- Be accountable for solution delivery, service quality, and overall team performance.
- Optimize CI/CD pipelines and deployment practices to increase release frequency and stability.
- Establish and coordinate the release calendar while managing dependencies and environments.
- Define and evolve delivery engineering standards including test automation and branching strategies.
- Ensure reliability of production assets through observability and incident management.
- Establish and monitor delivery performance metrics and report progress to leadership.
- Act as owner of IT assets with long-term health and debt management.
- Promote responsible use of AI to improve efficiency in development and operations.
- Serve as a tactical partner to business units handling escalations.
- Recruit, mentor, and develop team members and assess technical competencies.
Skills
Education
Tools
Job description
iA Financial Group is accelerating the modernization of its core systems within Individual Insurance. As part of this transformation, we are seeking a Manager, IT Solutions Delivery - Systems & Integration to play a key role in evolving delivery practices and optimizing the operational performance of the Pricing & Claims ecosystem.
Driven by excellence in IT delivery, a solid understanding of DevOps practices, and a proven ability to build high-performing multidisciplinary teams, you will help establish a structured, measurable, and sustainable delivery model. You will have a direct impact on end-to-end efficiency through improved deliverable quality, automation, dependency management, continuous improvement, and a data and KPI-driven approach.
You will lead this team and provide its technical direction. Your mandate will be to improve the release cadence of strategic initiatives, oversee deployment pipelines, and embed engineering practices that will enable our teams to become increasingly autonomous.
As a Manager, you will be at the heart of our delivery capabilities. Your key responsibilities will include:
- Define, communicate, and evolve the vision of the Systems & Integration team in alignment with Individual Insurance strategic priorities.
- Lead, engage, and develop a multidisciplinary team composed of internal and external resources working in software development, DevOps, application support, and solution delivery.
- Be accountable for solution delivery, service quality, and the overall performance of your team.
- Optimize CI/CD pipelines and continuous integration and deployment practices to increase release frequency and production stability.
- Establish and coordinate the ecosystem release calendar while managing dependencies and environments.
- Define and evolve delivery engineering standards, including test automation, configuration management, branching strategies, and rollback mechanisms.
- Ensure the reliability of production assets through observability, application health monitoring, incident management, and automation of repetitive tasks.
- Establish and monitor delivery performance metrics (Lead Time, Deployment Frequency, Change Failure Rate, MTTR) and report progress to leadership.
- Act as the owner of IT assets by overseeing their long-term health, evolution roadmap, and proactive management of technical debt.
- Promote the responsible use of artificial intelligence to improve efficiency in software development, quality assurance, technical documentation, and incident analysis.
- Serve as a tactical and operational partner to business units while managing issues and technical escalations.
- Recruit, mentor, coach, and develop team members while contributing to the assessment of technical competencies.
We are looking for someone who:
- Has a minimum of 10 years of combined experience in IT and management, including at least 3 years managing software development teams.
- Holds a bachelor's degree in Computer Science or another equivalent discipline.
- Has previous experience as a Software Developer, Technical Lead, or Architect.
- Is recognized for inspiring leadership, influence, and the ability to align teams around common goals.
- Demonstrates a strong understanding of DevOps practices, modern software engineering, and large-scale delivery challenges.
- Excels at navigating complexity, setting priorities, and making data-driven decisions.
- Is known for initiative, operational rigor, and the ability to balance business value with technical health.
- Has hands-on experience leading multidisciplinary teams that include developers, architects, quality assurance specialists, Scrum Masters, and Product Owners.
- Is proficient with delivery tools and practices such as Azure DevOps or Jira, Git, CI/CD pipelines, code quality tools, and monitoring and observability solutions.
- Holds certifications such as SAFe, DevOps, AWS, Azure, or ITIL (an asset).
- Has an intermediate level of English, as the role may require weekly communication, collaboration, and coordination with English-speaking external vendors.
- Has an advanced level of French, both spoken and written.
- A work environment where learning and development merge with a collective pursuit of excellence.
- Artificial intelligence is available to everyone, empowering employees to increase personal efficiency while contributing to organizational growth.
- A healthy, safe, equitable, and inclusive environment where potential can flourish and grow.
- The opportunity to work in a hybrid environment supported by flexibility and access to inspiring, innovative workspaces.
- Flexible group insurance plans
- Competitive retirement savings program
- Employee share purchase plan
- Vacation program and wellness/personal development days
- Telemedicine services
- Employee and Family Assistance Program (EFAP)
- Ergonomic furniture program
- Performance bonus
- Discounts on iA products and much more!
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