manager, IT (information technology) implementation

NB Power; Fredericton; On-site; CAD 103,000 - 141,000; Full time

Job summary

NB Power in Fredericton, New Brunswick, is seeking an IT Vendor Manager to lead vendor relationships and performance within the Digital Technology team. You will oversee contracts, governance, risk management, and collaboration with procurement, legal and finance to ensure timely delivery of IT services and solutions.

The role demands strategic leadership, strong collaboration with internal stakeholders, and a focus on cost-effective, compliant IT service delivery in a dynamic energy environment.

Qualifications

• - Leadership and vendor management experience required (5+ years).
• - Experience with contract management and governance.
• - Knowledge of IT service delivery/management and portfolio management.
• - Certifications in IT procurement or framework assets are a plus.

Responsibilities

• - Provide leadership by setting the vendor management direction aligned with tech strategy.
• - Manage vendor performance reporting, risk, and relationships.
• - Oversee vendor contracts, negotiations, and governance with procurement, legal and finance.
• - Support IT demand, portfolio planning, and sourcing activities.
• - Coordinate with internal teams and external vendors to ensure delivery.

Skills

Vendor management

Leadership

Contract management

IT service delivery

IT service management

Portfolio management

Governance

Procurement

Education

Bachelor's Degree in Business

MBA

CIPS

CPSM

CTPE

SFIA

Tools

ITIL

COBIT

CIPS

CPSM

CTPE

SFIA

Job description

manager, IT (information technology) implementation

NB Power

IT Vendor Manager

At NB Power we are a team, committed to offering the best customer experience, ensuring energy security, and accelerating a sustainable clean energy transition. Why? Because we're New Brunswickers too, we care about our customers and future generations, and today we are actively looking for a new member to join us.

As part of the Digital Technology team, the IT Vendor Manager is responsible for all Digital Technology vendors for NB Power Corporation. They will be the primary resource responsible for a combination of IT vendor contracts, performance, relationships, and risk management.

They will own and understand contractual, commercial, and operational working relationships with vendors to ensure effective delivery of committed products, services, and solutions. This role is a leadership position.

Reporting directly to the Senior Manager for IT Enablement

Location: Fredericton, New Brunswick, Canada

Salary: $102,717 - $141,097 annually

Contract type: Permanent employment Full time

Work location: On site

Vacancies: 1 vacancy

Starts as soon as possible

Job is advertised until: 2026-08-26

Key functions:

• Leadership and managerial responsibility:Provide leadership by setting the strategic direction, mission, and vision of the vendor management capability in alignment with the strategic and operational objectives of the technology organization and the broader enterprise. You'll also be responsible for recruitment of new employees, performance management, developing and training resources, and build relationships with internal and external stakeholders.
• Operational responsibility:Develop and approve policies, standards, and processes for vendors. Enhance and maintain tools used in vendor management, including contract repositories and performance reporting systems. Serve as a single point of contact between vendors and internal customers and manage reporting data on vendor contracts, performance, and risk. Ensure effective coordination between vendors and internal teams for delivery of services. Support vendor lifecycle management activities including onboarding, performance monitoring, and resolving issues.
• Contract Management:Maintain and oversee vendor agreements, work with procurement, legal, finance and stakeholders on contract negotiations, execution, and governance to ensure they are current and compliant with laws, regulations, and corporate policies. Create and maintain a repository of vendors in a database including maintaining an inventory of vendor spending working with finance and procurement.
• Strategic Vendor, Service & Portfolio Management:Lead the strategic management, performance, and governance of vendor relationships to ensure the delivery of reliable, cost-effective, and compliant IT services that align with organizational priorities. This includes overseeing performance, risk, service quality, financial management, and contractual obligations; supporting IT demand intake, portfolio planning, and sourcing activities; driving continuous service improvement and cost optimization; and collaborating with internal stakeholders to ensure vendor capabilities, service outcomes, and governance practices effectively support business objectives, operational excellence, and long-term technology strategy.

Our ideal teammate will have:

• A Bachelor's Degree in Business, Management, or a related field, and/or Master of Business Administration.
• Five years of experience in vendor management or a related field.
• Three years demonstrated leadership experience.
• Two years of experience, knowledge, or demonstrated exposure in at least one of the following areas: IT service delivery, IT service management, or portfolio management environments.
• IT standards such as ITIL and COBIT would be considered an asset.
• Professional certifications considered assets: Chartered Institute of Procurement & Supply (CIPS); Certified Professional in Supply Management (CPSM); Certified Technology Procurement Executive (CTPE); Skills Framework for the Information Age (SFIA).