Manager, Issues Management & Strategic Communications

City of Toronto; Toronto; Hybrid; CAD 126,000 - 176,000; Full time

Job summary

City of Toronto is seeking a Manager Communications, Issues Management to lead a new unit focused on proactive issues management and crisis planning. You will advise senior leadership, guide cross-divisional responses, and align communications with city priorities.

You will build and lead a team, develop strategies for timely communications, and collaborate with divisions to manage reputational risks and public engagement.

Qualifications

• Extensive experience leading the full issues management process.
• Proven strategic communications advice to senior leaders.
• Experience monitoring sensitive, emerging issues and advising on responses.
• Budget planning and resource allocation experience.
• Knowledge of MFIPPA and AODA regulations and policies.

Responsibilities

• Provide senior-level strategic advice to City leadership on high-profile matters.
• Lead cross-divisional and intergovernmental issues management initiatives.
• Develop proactive issues management strategies and crisis plans.
• Coordinate timely, accurate communications aligned with organizational goals.
• Collaborate with Social Media and Media Relations teams for public engagement.

Skills

Issues management

Strategic communications

Media relations

Crisis communications

Budget planning

Stakeholder engagement

Team leadership

Data-driven forecasting

Public affairs

Education

Post-secondary education in communications or related field

Job description

City of Toronto is seeking a Manager Communications, Issues Management to lead a new unit focused on proactive issues management and crisis planning. You will advise senior leadership, guide cross-divisional responses, and align communications with city priorities.

You will build and lead a team, develop strategies for timely communications, and collaborate with divisions to manage reputational risks and public engagement.