Manager, Investigations

OBSI - Ombudsman for Banking Services and Investments; Toronto; Hybrid; CAD 130,000 - 166,000; Full time

Benefits offered by this job

Competitive benefits

Company contributed pension

Hybrid work arrangement

Job summary

OBSI - Ombudsman for Banking Services and Investments in Toronto seeks a Manager, Investigations to lead a team responsible for the fair resolution of consumer complaints within the banking and investments sector.

You will oversee objective investigations, ensure high-quality outcomes, and collaborate with OBSI leadership to address emerging issues while upholding OBSI’s mission, values and commitment to public service.

Qualifications

• Leadership experience managing investigations teams.
• Experience in banking or investments sector preferred.

Responsibilities

• Lead a team of investigators in objective investigation and fair resolution of complaints.
• Ensure high-quality investigations are conducted efficiently, fairly, and in line with OBSI's mission and values.
• Collaborate with OBSI leadership to address emerging or systemic issues.

Skills

Leadership

Investigations

Team management

Job description

Are you a talented financial professional interested in public service and contributing to financial fairness and justice? If so, we are currently looking for a Manager, Investigations with professional leadership experience in the banking and/or investments sector to lead a team specializing in the fair resolution of consumer complaints.

Ombudsman for Banking Services and Investments (OBSI) is an organization of highly skilled professionals inspired by a public service mission. OBSI makes a difference in people’s lives every day and helps to ensure a fair, effective and trusted financial system for everyone.

Vacancy: new vacancy

Salary Range: $130,000 to 166,000 per annum

Workplace Type: Hybrid arrangement. The OBSI office is located in downtown Toronto

You will lead a team of Investigators in the objective investigation and fair resolution of complaints. You will lead your team in ensuring high-quality investigations are conducted in an efficient, fair and effective manner consistent with OBSI’s mission, vision and values. OBSI’s Investigation Managers and Deputy Ombudsmen work collaboratively to ensure the effectiveness and professional development of team members, consistency across all investigations teams, and the development of solutions for emerging and systemic issues.

OBSI provides a workplace that values and respects people from diverse backgrounds, talents and experiences which makes OBSI success possible. Candidates residing in the GTA will be considered and flexible work arrangements are possible.

OBSI offers a competitive total rewards package including strong base pay, variable incentive programs, comprehensive group benefits program and a company contributed pension program.

OBSI invests in employees by offering career progression and opportunities for learning and development.

Become a part of a world class ombudsman organization that all Canadians can be proud of.

OBSI strives to provide equal opportunity to qualified individuals with all abilities and, as such, we are committed to offering reasonable accommodation during the hiring process. If you require special assistance or accommodation, please contact Human Resources at [e-mail].

While we may use digital tools to support the efficiency of our recruitment process, we do not use AI to identify or screen candidates.